As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Will Bridges Accessing Change/Edit AppointmentClosed   Amelia   Updated November 3, 2021 at 3:16pm   10 Most recent comment from [deleted]:Hi Will,thank you for letting me know, I'm happy to hear thatAt the moment, there is only a tracking option for Facebook Pixel; however, we don't have a direct integration with the social ne ... Angenon customer front endClosed   Amelia   Updated November 3, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi AngenonThank you for reaching out to us.If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pla ... Fisher ren Use cookie to SSO, Can not create customer and employeeClosed   Amelia   Updated November 3, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi FisherIf I understand correctly you are trying to create a single sign on feature?There isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't ... Yvonne 12 hour time format for Employee Work Hours?Closed   Amelia   Updated November 3, 2021 at 1:50pm   3 Most recent comment from [deleted]:Hi Yvone,thank you for reaching out to usYour licence is valid until October 30, 2022; Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purcha ... Shanice Baloe Customer PanelClosed   Amelia   Updated November 3, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi ShaniceThank you for reaching out to us.During their first booking an Amelia Customer account is created, and that cannot be disabled, you can only choose if they will need to use a password or a ... Vermeulen Clément CategoryClosed   Amelia   Updated November 2, 2021 at 4:51pm   2 Most recent comment from [deleted]:Hi VermeulenThank you for reaching out to us.Please check these points for services within the new categories: 1. Are these services visible on the site?  2. If they are, is the employee assigned to ... Jasond I’ve been having multiple issues with the booking system. The scheduling is being booked incorrectly and we have the proper time zone and it’s showing up in my calendar incorrectly and it’s also not loading appointments availability when a client is trying to bookClosed   Amelia   Updated November 2, 2021 at 4:12pm   2 Most recent comment from [deleted]:Hi Jasond,thank you for reaching out to usPlease check if you have this option activated in Amelia > Settings > General Settings:If it is, the client from another time zone will see it differently an ... Jacob Eggebeen WooCommerce FieldsClosed   Amelia   Updated November 2, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi JacobThank you for reaching out to us.At the moment, Amelia and WooCommerce integration works as a payment getaway, so its functions are limited. Therefore, it is not possible to link Amelia User p ... Charles Selecting "all employee" is not showing all available windowsClosed   Amelia   Updated November 2, 2021 at 2:16pm   2 Most recent comment from [deleted]:Hi Charles!Thank you for reaching out to us.That is all right; I'm happy to hear that you've found a solutionIf you have any further questions or issues, please feel free to open a new ticke ... yanir change planClosed   Amelia   Updated November 2, 2021 at 2:02pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jacob Eggebeen Account Passwords....Closed   Amelia   Updated November 2, 2021 at 12:37pm   2 Most recent comment from [deleted]:Hi Jacob,thank you for reaching out to usAre these bookings processed? Amelia cannot memorize the customer or booking if payment has not been processed appropriately. When you try to make a booking w ... Ramazan How can I make more than one appointment in the same time zone?Closed   Amelia   Updated November 2, 2021 at 12:31pm   2 Most recent comment from [deleted]:Hi RamazanThank you for reaching out to us.I am not sure what you mean by multiple appointments in the same time zone, if there are multiple people from your country booking at the the same time they ... Ilse Bringing Anyone With You - Total AmountClosed   Amelia   Updated November 2, 2021 at 12:27pm   2 Most recent comment from [deleted]:Hi Ilse!Thank you for reaching out to usThe system will always automatically count 1 person (the booking person), and then offer to add 5 people, for the total of 6, 6 for total of 7, and 7 for total ... arifah CouponClosed   Amelia   Updated November 2, 2021 at 11:11am   2 Most recent comment from Yash Kanthale:it's optional totally depends on customers if they need discounts, advertise your coupon or cut the price  you can't make it mandatory  Abby Delete tags from eventsClosed   Amelia   Updated November 2, 2021 at 8:30am   4 Most recent comment from Marko Davidović:Hello Abby,We are glad that you succeeded, if you need any help, feel free to write to us again.