We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patricia Meier booking personal timeClosed   Amelia   Updated October 21, 2021 at 10:50pm   3 Most recent comment from [deleted]:Hi, Patricia,Sorry for the delayed response.And thank you for your kind words, on behalf of my team I can say that we highly appreciate them.Ronnie is absolutely right: if you use Google Calendar or ... James Fouché Exporting a customer's telephone numberClosed   Amelia   Updated October 21, 2021 at 10:37pm   2 Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.I'm afraid, at the moment it's not possible to add this field to the export feature on the Finance page.You can suggest that as a feature request he ... lujeffcoat PackagesClosed   Amelia   Updated October 21, 2021 at 4:40pm   4 Most recent comment from [deleted]:Thank you for your suggestion, we will definitely take it into consideration.Until it is implemented you can join our community on this link and never miss notifications about new cool features, prom ... Trey Barkett Customer PanelClosed   Amelia   Updated October 21, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hi Trey!Thank you for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Steve Admin email settingsClosed   Amelia   Updated October 21, 2021 at 1:51pm   2 Most recent comment from Marko Davidović:Hi Steve, Thank you for choosing Amelia, and for reaching out to us. If you, as an admin, want to receive all notifications: SMS and E-mail you will have to set up the following: Send all notification ... Kerri Farnsworth Employee AvailabilityClosed   Amelia   Updated October 21, 2021 at 1:20pm   4 Most recent comment from [deleted]:Hi, Kerri,Sorry for the delayed response.If you place a Step-by-step booking form for only one Service assigned to only one Employee on the page, then your Customers will be presented with the Calen ... Alejandro Sanz Pascual Staff assigned to two events at the same timeClosed   Amelia   Updated October 21, 2021 at 1:17pm   4 Most recent comment from [deleted]:You are most welcome Please join our community on this link and never miss notifications about new cool features, promotions, giveaways or freebies.Have a wonderful day! Stefanie Pilz event image in list view possible?Closed   Amelia   Updated October 21, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Stefanie,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible with the current built-in features in Amelia. The only view that displayed pictures straight away is t ... Hugo Soares Html not workingClosed   Amelia   Updated October 21, 2021 at 12:31pm   5 Most recent comment from [deleted]:Hi HugoThank you for the update, I am glad to see the issue is gone If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gerald AppointementClosed   Amelia   Updated October 21, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello GeraldI'm sorry, but I don't quite understand the question. I see you have quite a lot of services on the front-end, so I don't know if you're referring to a specific se ... parv Refund on cancellationClosed   Amelia   Updated October 21, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi Parv!Thank you for reaching out to usI'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment informa ... Glenton Samuels PHP Hooks action/triggers for AmeliaClosed   Amelia   Updated October 21, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Glenton,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.befo ... Stephen GHOMMIDH Book multiple event in customer cartClosed   Amelia   Updated October 21, 2021 at 7:14am   2 Most recent comment from Marko Davidović:Hi, Stephen,Thank you for choosing Amelia.At the moment it is not possible to book multiple appointments or events at once, unfortunately. There was a workaround for this in the past, but WooCommerce ... Peter Event Editing Problem *URGENT*Closed   Amelia   Updated October 21, 2021 at 7:05am   6 Most recent comment from Peter:Hi AleksandarMany thanks for fixing the problem - really appreciate it. Events and attendees now function as expected.RegardsPeter gassiotllobet Form for each attendeeClosed   Amelia   Updated October 20, 2021 at 11:05pm   2 Most recent comment from [deleted]:Hi, gassiotllobet,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have such a built-in feature.However, you can collect information about additional attendees thro ...