We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

One Blue Studio Email NotificationsClosed   Amelia   Updated October 26, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease check if you have Grammarly as one of your web browser extensions. If you do, please temporarily disable it while managing Notifications. Once you save ... Spanishclasseslive Enable select more than 1 day in step 1Closed   Amelia   Updated October 26, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usCan you please advise, are you referring to this particular calendar:These seem to be Recurring services, please let me know.The only other options would be to ... Fabio Gentile Massive ImportClosed   Amelia   Updated October 26, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hi FabioThank you for reaching out to us.I'm afraid, at the moment it's not possible to import data to Amelia, only to export it. We are planning to add this option to one of the coming upda ... Etienne Configure Paypal PaymentsClosed   Amelia   Updated October 26, 2021 at 2:34pm   4 Most recent comment from [deleted]:Hi Etienne,thank you for letting us know; I'm happy to hear that the solution was foundIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly h ... Romario Renee Booking GroupClosed   Amelia   Updated October 26, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi Romario,thank you for reaching out to usAt the moment, booking customer can book for themselves + a certain number of people, and can add their information into a Custom Field text box that you wou ... Marc Removing some items from step 4 layout of Booking FormClosed   Amelia   Updated October 26, 2021 at 12:05pm   4 Most recent comment from Marko Davidović:Hello Marc, You are most welcome, we are glad that we're able to help you. Unfortunately, that line is not possible to remove because it's not in the block that can be removed or modified. ... Roger Perren Photo Upload brokenClosed   Amelia   Updated October 26, 2021 at 9:42am   3 Most recent comment from [deleted]:Hi Roger,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Diane Minks EmployeesClosed   Amelia   Updated October 26, 2021 at 9:02am   2 Most recent comment from [deleted]:Hi Diane,thank you for reaching out to usI'm afraid that employees are essential, and that one employee cannot work on two locations at the same time.You can create another employee, so that empl ... Daryle a visite text on buttons not showingClosed   Amelia   Updated October 26, 2021 at 8:51am   2 Most recent comment from [deleted]:Hi Daryle,thank you for your purchase and for reaching out to usHave you managed to make this change in Amelia > Customize? Please make sure to select Event form or Service form in that section.Please ... Daniel .am-event .am-active classes toggleClosed   Amelia   Updated October 25, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi DanielThank you for reaching out to us.Please try this solution: .am-event div:nth-child(2):not(.am-event-book-cta):not(.el-form-item):not(.am-event-sub-info):not(.el-select-dropdown):not(#am-spin ... Gerlinde employees - a few questionsClosed   Amelia   Updated October 25, 2021 at 6:12pm   2 Most recent comment from [deleted]:Hi GerlindeThank you for reaching out to us.1. You can change the labels in Amelia - Settings - Label settings2. In the Customize tab you can choose the form you want and next to the field you want t ... Luca Girardi Mobile versionClosed   Amelia   Updated October 25, 2021 at 2:27pm   5 Most recent comment from Marko Davidović:Hello Luca, To be able to immediately see the calendar from the mobile version you need to set a filter for a specific service or for a specific employee using Amelia shortcode. For example: [ameliabo ... Tim RegistrationClosed   Amelia   Updated October 25, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usYes, this feature isn't available in Amelia, however, I will inform the team of your suggestion.If you have a minute,  I'll kindly ask you to add it ... sarmishta s Google calendar integrationClosed   Amelia   Updated October 25, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi Sarmishta,thank you for reaching out to usPlease make sure that in Amelia > Settings > Integrations > Google, following information is filled out correctly:Client KeyClient SecretRedirect URIYou ... poorya kamalian Sending html email to customersClosed   Amelia   Updated October 25, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi Poorya,thank you for reaching out to usHave you updated your Amelia to version 4.2? Because we have introduced the option to customize the email template with HTML; simply click on the button below ...