We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

100% Leiden Change text when no employees or services assignedClosed   Amelia   Updated October 14, 2021 at 6:22am   2 Most recent comment from [deleted]:Hi Leiden,thank you for reaching out to usThis line can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... James Fouché Changing the employer and/or location of an appointmentClosed   Amelia   Updated October 13, 2021 at 10:30pm   4 Most recent comment from [deleted]:James,Thank you for sharing with us. I never experienced that, to be honest, so that's something surprising to me as well.Please feel free to contact us if you have any other questions.Best Regar ... Israel Vazquez You cannot choose extras within a packageClosed   Amelia   Updated October 13, 2021 at 9:56pm   2 Most recent comment from [deleted]:Hi, Israel,Thank you for reaching out to us.I'm afraid, Extras won't work in Packages since Packages have a fixed price, and extras usually are meant to be paid, and that would change the t ... Vincent ORosco custom fieldClosed   Amelia   Updated October 13, 2021 at 9:39pm   2 Most recent comment from [deleted]:Hi, Vincent,Thank you for choosing Amelia.I'm afraid, at the moment we have only these custom fields available: https://wpamelia.com/custom-fields/As you probably already know, there's no ... Notumi INC SMS Messages not working and SMS Notifications Panel not loadingClosed   Amelia   Updated October 13, 2021 at 9:12pm   5 Most recent comment from [deleted]:Hi thereThank you for the update, we will make sure to save this for future reference.Do let us know if there is anything else we can assist you with.Have a wonderful day!  ANDRE Clients dataClosed   Amelia   Updated October 13, 2021 at 9:03pm   2 Most recent comment from [deleted]:Hi AndreThank you for reaching out to us.Can you please tell us more about the issue you are facing.Are you able to access the dashboard or you are not able to load the form on the front end?If you do ... Adam Mosselson customer an employee panelClosed   Amelia   Updated October 13, 2021 at 7:41pm   13 Most recent comment from [deleted]:Hi AdamUnfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue ... Ryo Okada serviceClosed   Amelia   Updated October 13, 2021 at 7:31pm   2 Most recent comment from [deleted]:Hi RyoThank you for reaching out to us.You can create two separate services, one will have a duration of 4 hours and the employee assigned to it will have the desired working hours set in his schedul ... Candice CSV ExportClosed   Amelia   Updated October 13, 2021 at 7:25pm   2 Most recent comment from [deleted]:Hi Candice Thank you for reaching out to us. Unfortunately this cannot be achieved using the plugin's builtin features. It's not possible to separate data automatically, I'm afraid. Th ... Khava notificationsClosed   Amelia   Updated October 13, 2021 at 6:52pm   2 Most recent comment from [deleted]:Hi KhavaThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Rhett Front End Calendar DisplayClosed   Amelia   Updated October 13, 2021 at 6:25pm   2 Most recent comment from [deleted]:Hi RhettThank you for reaching out to us.If you don't want to allow your employees access to the backend you can use our front end employee panel where your employees can log in and manage their ... Joost FormsClosed   Amelia   Updated October 13, 2021 at 5:20pm   2 Most recent comment from [deleted]:Hi JoostThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Israel Vazquez Choose any employee in packages.Closed   Amelia   Updated October 13, 2021 at 4:38pm   2 Most recent comment from [deleted]:Hi Israel Thank you for reaching out to us. By default, appointments from a package should be assigned to the same Employee, and only if this Employee isn't available, they are getting assigned t ... Paul Borg-Barthet Deleting employeesClosed   Amelia   Updated October 13, 2021 at 1:32pm   4 Most recent comment from [deleted]:I'm glad it helped, Paul!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hans-Peter Wellke EventsClosed   Amelia   Updated October 13, 2021 at 11:57am   2 Most recent comment from [deleted]:Hi Hans-Peter,thank you for reaching out to usWe do have a feature Packages, however it can only be used for selling multiple Services at once.For booking of multiple Events as this feature is not av ...