We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Karl Jeller Not possibole to schedule a new appointment in back-endClosed   Amelia   Updated October 16, 2021 at 8:25am   5 Most recent comment from Karl Jeller:Thanks Liza for your answer. It's not a big problem for us at the moment. If it's fixed soon, that's great, of course. Thank you and greetings from Austria Karl jonathan conditional logic to google calendarClosed   Amelia   Updated October 16, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usAll placeholders added to Amelia > Settings > Integrations > Google Calendar > Event Description, will send the information accordingly for each service. At ... Gianpio Di Mario Support QuestionsClosed   Amelia   Updated October 15, 2021 at 10:51pm   2 Most recent comment from [deleted]:Hi again, Gianpio,1. There's no such a feature in Amelia at the moment, but you can create Employees' profiles with the page builder tools and then add buttons that will take Customers to t ... yuri Is tax included in 「Next Payment: 59$」?Closed   Amelia   Updated October 15, 2021 at 9:42pm   6 Most recent comment from [deleted]:Yuri,Sorry, I lost your ticket, sometimes the platform doesn't display them properly.Thank you for your reply, otherwise, I don't know how I would find it.Yes, my colleague confirmed that th ... Massinissa Booking several dates in one clickClosed   Amelia   Updated October 15, 2021 at 9:34pm   2 Most recent comment from [deleted]:Hi, Massinissa,Thank you for choosing Amelia.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future upd ... Jordan Event Booked Custom NotificationClosed   Amelia   Updated October 15, 2021 at 8:08pm   4 Most recent comment from [deleted]:You are most welcome My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you ha ... Sebastian Schumacher Payment "On-Site" ButtonClosed   Amelia   Updated October 15, 2021 at 5:52pm   4 Most recent comment from [deleted]:Hi SebastianThat is great, thank you for the update! I will forward this solution to our developers so they can test it out as well thank you for sharingHave a wonderful day! James Fouché Changing the payment status of an appointmentClosed   Amelia   Updated October 15, 2021 at 5:22pm   4 Most recent comment from [deleted]:Hi James I'm afraid we won't be able to assist you with that, as I said it not possible through the main plugin's features we can only suggest trying Roles editor but we cannot guarant ... Abby Storey Making payment optionalClosed   Amelia   Updated October 15, 2021 at 4:50pm   4 Most recent comment from [deleted]:Abby,Sorry for the delayed response.Yes, I can respond under this ticket since we are usually asking to open new tickets for bugs or some really long and problematic cases. 1. I'm afraid, at the ... Massinissa Google Calendar synchronizationClosed   Amelia   Updated October 15, 2021 at 1:46pm   6 Most recent comment from [deleted]:Hi Massinissa,thank you for contacting backYou can find these listed in Amelia > Notifications (I apologize for not submitting this screenshot as well):When you hover over Custom Fields, it will show ... Zoe Soon Can have two booking systems on one website?Closed   Amelia   Updated October 15, 2021 at 1:22pm   4 Most recent comment from [deleted]:Hi Zoe!Thank you for the kind replyYes, absolutely - you're free to use both at the same time; you will see which one suits you better, and maybe you will personally prefer one system over the o ... Angie Booking function not requiredClosed   Amelia   Updated October 15, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi Angie!Thank you for reaching out to us.As booking is the main function of Amelia, we could only possibly hide the Book Now buttons for events so that customers could only see them and not be able t ... George Nicolaou Notification if minimum not reachedClosed   Amelia   Updated October 15, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi, George,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to get Appointments cancelled automatically, that's why you should cancel them manually if there th ... Temper Two payment related questionsClosed   Amelia   Updated October 15, 2021 at 12:00pm   4 Most recent comment from [deleted]:Temper,No, it's realistic, but then the links have to be individual, so they have to be updated according to the booking, therefore, Amelia should send information about each particular booking t ... Matthew Children's Price for Event TicketsClosed   Amelia   Updated October 15, 2021 at 11:00am   5 Most recent comment from [deleted]:Hi Matthew,thank you for the kind reply! There is no precise ETA at the moment I'm afraid, as it's not the only one being developed and will not be published on it's own. So, there is ...