We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Steiner Custom field -> AttachmentClosed   Amelia   Updated October 15, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi David,thank you for reaching out to us!The bug has been reported, and developers are checking it; I will contact you back as soon as they advise about the situation with capitals in extensions. In ... Roy E-mail problems, zie #2845318Closed   Amelia   Updated October 15, 2021 at 8:02am   24 Most recent comment from Aleksandar Vuković:Hello again Roy.The new service (Slaap lekker Duo float & massage € 89,50) has both employees assigned to the service:But, your employees' working hours are configured per period, and specific ... Anne Automatically mapping Amelia to Wordpress users?Closed   Amelia   Updated October 14, 2021 at 11:24pm   4 Most recent comment from [deleted]:Anne,1. I'm afraid, there's no such an option at the moment.However, as I mentioned, you can disable the passwords for your clients, so they will be able to log in to the Customer panel with ... Kristine Email issue - any Notifications are not sendingClosed   Amelia   Updated October 14, 2021 at 11:19pm   11 Most recent comment from [deleted]:Notumi,Thank you for sharing! We highly appreciate your help.Best Regards.  Florian Heinrich unsubscribe E-Mail NotificationClosed   Amelia   Updated October 14, 2021 at 7:44pm   4 Most recent comment from [deleted]:You are most welcome My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you ha ... Frederic Field no autopopulatingClosed   Amelia   Updated October 14, 2021 at 7:08pm   2 Most recent comment from [deleted]:Hi FredericThank you for reaching out to us.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpre ... Elodie Front-end customer panel passwordClosed   Amelia   Updated October 14, 2021 at 7:06pm   4 Most recent comment from [deleted]:You are most welcome on behalf of the entire team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  David Fonseca Amelia ManagersClosed   Amelia   Updated October 14, 2021 at 4:02pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.The issue that you have might be caused by the Manager having also other Amelia roles - Employee and/or Customer. This shouldn't be done, as each Ameli ... Steve Bourne Image and text displayClosed   Amelia   Updated October 14, 2021 at 2:45pm   5 Most recent comment from [deleted]:Hi SteveUnfortunately, until we finally fix the issues we're having with Divi for good, you'll need to use the same workaround as we offered to our clients before - changing the theme on pa ... Sergio Usón Cancellation of appointments and deletion of inventoryClosed   Amelia   Updated October 14, 2021 at 11:42am   19 Most recent comment from Aleksandar Vuković:Thank you Sergio!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lynsey McGee Dates and times for events glitchClosed   Amelia   Updated October 14, 2021 at 8:58am   5 Most recent comment from [deleted]:Hi Lynsey,thank you for the kind reply!It should work now; but if you do notice discrepancies in the future, please do let me know.If you have any further questions or issues, please feel free to ope ... Athanasios Mousiolis URGENT Amelia broke!Closed   Amelia   Updated October 14, 2021 at 8:44am   5 Most recent comment from [deleted]:Hi Athanasios,thank you for the kind reply!Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response ... Steve Bourne configuring emailClosed   Amelia   Updated October 14, 2021 at 8:04am   6 Most recent comment from [deleted]:Hi Steve,thank you for letting us know it worked, I'm happy to hear thatIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aaron Sternberg More information in google calendarClosed   Amelia   Updated October 14, 2021 at 6:44am   3 Most recent comment from [deleted]:Hi Aaron!Thank you for reaching out to usYou can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the se ... Jonathan CategoriesClosed   Amelia   Updated October 14, 2021 at 6:33am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usI'm afraid that all categories are separate so you would need to create one category with services you need, then duplicate that category and rename i ...