As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

poorya kamalian Sending html email to customersClosed   Amelia   Updated October 25, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi Poorya,thank you for reaching out to usHave you updated your Amelia to version 4.2? Because we have introduced the option to customize the email template with HTML; simply click on the button below ... Samisha S Shropshire Customer's Can receive emailsClosed   Amelia   Updated October 25, 2021 at 10:18am   4 Most recent comment from [deleted]:Hi Samisha,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it h ... Rob McKinney TaxClosed   Amelia   Updated October 25, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Rob,thank you for reaching out to usThere isn't a possibility of adding VAT to prices in Amelia with its current built-in features, unfortunately.  Taxes can be added to prices only in WooCo ... Ignasi Ibañez Appointment durationClosed   Amelia   Updated October 25, 2021 at 9:55am   16 Most recent comment from Aleksandar Vuković:Of course, Ignasi.The tickets in events will be included in the update after the next one (so 2nd from now). Robert Emanuel plugin is not working 100%Closed   Amelia   Updated October 25, 2021 at 8:12am   5 Most recent comment from Aleksandar Vuković:Hello Robert.Your WordPress general settings seem to have a custom date format, but when I check it, it doesn't seem to be saved:This issue will be present until you use one of WordPress' d ... kaho imai 2way sync with google calendar.Closed   Amelia   Updated October 25, 2021 at 7:25am   13 Most recent comment from Aleksandar Vuković:Hello again KahoI can only view this calendar, but I'm not able to interact with it.Either way, as mentioned before - when you connect Amelia to your Gmail account, it connects it to the default ... Maoukola O'neal API Goggole calendar employee synchronizationClosed   Amelia   Updated October 24, 2021 at 11:12pm   2 Most recent comment from [deleted]:Hi, Maoukola,Thank you for choosing Amelia.Could you please clarify what happens if you click on "Confirm"?Also, could you please provide us with temporary WP Admin access, so we will look into the i ... Maxy Nwosu Post Appointment TroubleshootingClosed   Amelia   Updated October 24, 2021 at 10:58pm   2 Most recent comment from [deleted]:Hi, Maxy,Sorry for the delayed response.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to ... Carlos Ramos Edit Event TagClosed   Amelia   Updated October 24, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Carlos,Thank you for choosing Amelia.I'm afraid, at the moment the tags can be deleted only through the database. You can find them in wp_amelia_events_tags table. Sorry for disappointing yo ... Dany Coutinho Calendar CustomizationClosed   Amelia   Updated October 24, 2021 at 9:40am   2 Most recent comment from [deleted]:Hi again, Dany,1. As I already mentioned in the other ticket that you have, you can suggest that as a feature request here, or check if this request was already submitted and vote for it.2. Could yo ... Dany Coutinho Financial configurationClosed   Amelia   Updated October 24, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi, Dany,Thank you for choosing Amelia.We will forward your suggestions to our developers, thank you for sharing.Also, you can suggest that as "feature requests" here, or check if these requests wer ... Marin translationClosed   Amelia   Updated October 23, 2021 at 11:48pm   2 Most recent comment from [deleted]:Hi, Marin,Thank you for choosing Amelia.If Bulgarian has multiple dialects/versions (like German, for example, that has an official version and a casual version), then please try to switch to another ... Clara Adding new people to a group reservationClosed   Amelia   Updated October 23, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Clara,Sorry for the delayed response.Please note that if you book Appointments on the back-end, and a time slot has a booking, you should not add a new Appointment for the same time slot but add ... Louise White No DataClosed   Amelia   Updated October 23, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi, Louise,Thank you for choosing Amelia.We have an issue with the Client search on the back-end, that's true. Our developers created a fix for it quite long ago, but unfortunately, it significa ... Michail Karachountris paymentClosed   Amelia   Updated October 23, 2021 at 4:10pm   4 Most recent comment from [deleted]:Michail,Sorry for the delayed response.Could you please clarify what exactly you mean by "install Visa cards"?Visa/Mastercard payments can be accepted by any payment system in Amelia. Best Regards.