We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Azin Mehrjou customizationClosed   Amelia   Updated October 27, 2021 at 6:26pm   4 Most recent comment from [deleted]:Hi Azin If you would like to modify the look of Amelia forms beyond what can be achieved through the general customization I can explain how to find and copy the selectors you need to use to style s ... Jon Newlyn Bookings for a cycle shopClosed   Amelia   Updated October 27, 2021 at 5:39pm   2 Most recent comment from [deleted]:Hi JonThank you for reaching out to us.Basically, Amelia was created as a plugin for booking Appointments. Therefore, there are no built-in features for rental business. But let's try to get that ... Harith Jayasena Time Picker - custom fieldsClosed   Amelia   Updated October 27, 2021 at 5:23pm   2 Most recent comment from [deleted]:Hi HarithThank you for reaching out to us.I'm afraid you don't have this possibility with Amelia custom fields yet.Here are all custom fields types you can use in your booking formI'll ... Stefanie Rossouw Amelia appointments not showing up in Google calendarClosed   Amelia   Updated October 27, 2021 at 4:58pm   7 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful... If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Paal Joachim Romdahl How to submit translations to be used by the Amelia plugin?Closed   Amelia   Updated October 27, 2021 at 2:32pm   5 Most recent comment from [deleted]:Hi Paal!Thank you so muchI have forwarded the file to the relevant department; thank you again for your time  and effort. Diane Minks Woocommerce - Only 1 Amelia Appointment at a time in cart?Closed   Amelia   Updated October 27, 2021 at 1:55pm   2 Most recent comment from [deleted]:Hi, Diane,Sorry for the delayed response.Yes, I'm afraid, that's how WooCommerce integration works in Amelia: it plays the role of a payment getaway, and some of its features as a cart or W ... Bram Bouwes Show "Bringing anyone with you" option does not workClosed   Amelia   Updated October 27, 2021 at 1:28pm   7 Most recent comment from [deleted]:Bram,Nono, there are no "big" and "small" issues, we treat all issues the same way!Ok, I realized what was wrong with the settings (finally!).The problem wasn't coming from the Customize page, it ... Alex Bug - button text not visibleClosed   Amelia   Updated October 27, 2021 at 1:16pm   6 Most recent comment from [deleted]:Alex,Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS can be done in a few different ... Wouter van Maaren Table reservationClosed   Amelia   Updated October 27, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Wouter,Thank you for choosing Amelia.Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, w ... Jennie Prewett Events Not Loading in dashboardClosed   Amelia   Updated October 27, 2021 at 12:12pm   4 Most recent comment from [deleted]:Hi Jennie,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Sumit Plugin Not Working after installationClosed   Amelia   Updated October 27, 2021 at 11:31am   4 Most recent comment from [deleted]:Hi Sumit!Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Tal Cohen Problems with Events SchedulingClosed   Amelia   Updated October 27, 2021 at 11:30am   5 Most recent comment from [deleted]:Hello Tai!Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Matt Brown Calendar Time SelectionClosed   Amelia   Updated October 26, 2021 at 10:40pm   3 Most recent comment from [deleted]:Hi, Matt,Sorry for the delayed response.Ronnie is right: most probably the issue is coming from the working hours settings or the WP time zone, so please:1. make sure you've set Employee's ... Rufaidh Coupon CodeClosed   Amelia   Updated October 26, 2021 at 10:27pm   3 Most recent comment from [deleted]:Hi, Rufaidh,Sorry for the delayed response.1. I'm afraid, it's not possible to disable case sensitivity at the moment.You can suggest that as a feature request here, or check if this reques ... sarmishta s Payment currencyClosed   Amelia   Updated October 26, 2021 at 9:43pm   4 Most recent comment from [deleted]:Sarmishta,Please note that if you used an extension for PayPal that allows setting multiple currencies, that's not gonna work in Amelia.If this is not the case, could you please provide us with t ...