We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ralf recurring appointment every two weeksClosed   Amelia   Updated October 28, 2021 at 8:32pm   2 Most recent comment from [deleted]:Hi, Ralf,Thank you for reaching out to us.You should set this Service availability through the Special days in the Employee's profile, for example:Thus, you can add the entire 14-day long period ... Karin Remmers mailgun settingsClosed   Amelia   Updated October 28, 2021 at 5:05pm   3 Most recent comment from Aleksandar Vuković:Hello Karin.Sorry for the late response.We're not using Mailgun SMTP, we're using Mailgun API, so this limitation will not affect Amelia in any way. Olo Price per customers numberClosed   Amelia   Updated October 28, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi OloThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. We do have a Bringing anyone with you feature but it can only multiply the price ... Abby Form customisationClosed   Amelia   Updated October 28, 2021 at 3:20pm   4 Most recent comment from [deleted]:Hi Abby!Thank you for contacting backHave you made sure to check the Services and Events they apply to during the creation, here:If you did and it still doesn't work, please provide me a tempora ... William Hartanto Coupon DepositClosed   Amelia   Updated October 28, 2021 at 3:17pm   2 Most recent comment from [deleted]:Hi William,thank you for reaching out to usWe do have coupon feature; these coupons can be sent automatically to the customer after they have a certain number of approved appointments, or you can cre ... Deborah Vassar Notification Settings won't update/send emailsClosed   Amelia   Updated October 28, 2021 at 2:41pm   4 Most recent comment from [deleted]:I'm happy to hear that, Deborah!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Artur Package Details placeholder duplicates everythingClosed   Amelia   Updated October 28, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi Artur,thank you for reaching out to usWe have not had this issue reported; please check if any of the templates for the package already have any Google Meet placeholders.If not, please provide me ... Muhammad Hassan Moeen Notification Emails ErrorClosed   Amelia   Updated October 28, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Muhammad,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP ... Nicolas Oyanedel Ortega Events list, accordion usability issuesClosed   Amelia   Updated October 28, 2021 at 7:34pm   3 Most recent comment from [deleted]:Nico,Our developers confirmed that the event details open in a popup only if you use the Events Calendar, not the Events list. We added it as a feature request, so hopefully, this option will be incl ... Haarty Hanks How create API for CRED OperationsClosed   Amelia   Updated October 28, 2021 at 10:01am   2 Most recent comment from [deleted]:Hi Harrty!We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts. You can find all API Routes in this file ../wp-content/plu ... jeik I CANT downloadClosed   Amelia   Updated October 28, 2021 at 9:06am   2 Most recent comment from [deleted]:Hi Jeik,thank you for reaching out to us, and thank you for your purchaseI'm happy to hear that download was successful.If you have any further questions or issues, please feel free to open a new ... Abby Coach registration functionalityClosed   Amelia   Updated October 28, 2021 at 8:50am   2 Most recent comment from [deleted]:Hi Abby,thank you for reaching out to usI'm afraid that Amelia does not have such functionality at the moment; to mark if attendees showed up or not.I'll kindly ask you to add it as a featur ... Ilógica Add a Terms and Conditions custom fieldClosed   Amelia   Updated October 28, 2021 at 12:33am   2 Most recent comment from [deleted]:Hi, Ilógica,Sorry for the delayed response.To add a link to Terms & Conditions, you need to add the "Text Content" custom field, like this: Then, you need to add a mandatory check-box custom field, ... Joel global work hoursClosed   Amelia   Updated October 27, 2021 at 9:29pm   10 Most recent comment from [deleted]:Joel,Sorry to hear that Amelia didn't suit your business.And thank you for letting us know that you resolved the issue.Best Regards. Azin Mehrjou customizationClosed   Amelia   Updated October 27, 2021 at 6:26pm   4 Most recent comment from [deleted]:Hi Azin If you would like to modify the look of Amelia forms beyond what can be achieved through the general customization I can explain how to find and copy the selectors you need to use to style s ...