As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Beatrice Caciotti Different email notification for each employeeClosed   Amelia   Updated November 12, 2021 at 3:11pm   2 Most recent comment from Marko Davidović:Hello Beatrice,We can see that this is a duplicate ticket, so it will be closed. You can check out my response in the other ticket you have open. Pierre-Alex SMS not working anymoreClosed   Amelia   Updated November 12, 2021 at 2:55pm   4 Most recent comment from [deleted]:Hi Pierre-Alex,thank you for letting us know!I apologize for the inconvenience caused; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tim Some locations not showingClosed   Amelia   Updated November 12, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi Tim!Thank you for reaching out to usDid you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible. Employee needs to have a ... chauna Jones My code isn’t supposed to be expiredClosed   Amelia   Updated November 12, 2021 at 1:45pm   2 Most recent comment from Marko Davidović:Hi Chauna,Thank you for reaching out to us. This could be an issue with the SSL certificate.Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because thei ... Brandon Stone Time ChangeClosed   Amelia   Updated November 12, 2021 at 1:43pm   3 Most recent comment from [deleted]:Hi Brandon and Joe!Thank you for reaching out to usPlease check if the time zone you have set in WordPress is a city, and not UTC format; and that your device time zone matches the WordPress time zone ... Paal Joachim Romdahl Various UI suggestionsClosed   Amelia   Updated November 12, 2021 at 1:37pm   2 Most recent comment from Marko Davidović:Hello Paal, Thank you for your suggestion they sound great. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time. But may we ... Yuka Tomono PaymentsClosed   Amelia   Updated November 12, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Yuka,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't an integration with such a tool available fo ... CHRISTINA CUEVAS event description layoutClosed   Amelia   Updated November 12, 2021 at 1:26pm   2 Most recent comment from [deleted]:Hi Christina,thank you for reaching out to usI'm glad to hear you found a solution; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ... Antonio gutierrez larios gutierrez larios Error en mandar notificaciones se manda con un horario atrasadoClosed   Amelia   Updated November 12, 2021 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello AntonioSorry for the late response!Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the ... Jon Newlyn Scheduled repricingClosed   Amelia   Updated November 12, 2021 at 11:27am   2 Most recent comment from [deleted]:Hi Jon, thank you for reaching out to us Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response ti ... Sebastian Adrian-Kalchhauser Show categories in service bookingClosed   Amelia   Updated November 12, 2021 at 11:24am   3 Most recent comment from Aleksandar Vuković:Hi again SebastianAdding the categories to the step-by-step booking form is already added as a suggestion for our developers, so hopefully it will be developed some time soon. Veronika Polakova NotificationsClosed   Amelia   Updated November 12, 2021 at 10:44am   11 Most recent comment from Aleksandar Vuković:You're welcome, VeronikaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Riku How to use the pluginClosed   Amelia   Updated November 12, 2021 at 10:14am   6 Most recent comment from Marko Davidović:Hello Riku,Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still ... Mandy Oldfield NotificationsClosed   Amelia   Updated November 12, 2021 at 9:52am   4 Most recent comment from Marko Davidović:Hello Mandy,If I understand you correctly you want a certain service to go to additional address 1, another service to additional address 2, etc. If this is the case I'm afraid that currently, t ... Mitch Custom Emails erase my HTML after savingClosed   Amelia   Updated November 12, 2021 at 9:38am   3 Most recent comment from Marko Davidović:Hello MitchFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...