We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gabriele Caroli List of closed eventsClosed   Amelia   Updated October 30, 2021 at 7:54am   4 Most recent comment from [deleted]:Hi, Gestio,Sorry for the delayed response.I'm afraid, at the moment this code can display only a particular number of days. It's not possible to make it work conditionally i.e. depending on ... Tania Hiatt Buddy BossClosed   Amelia   Updated October 30, 2021 at 7:24am   2 Most recent comment from [deleted]:Hi, Tania,Sorry for the delayed response.Yes, you can add Amelia booking form and/or Customer panel to BuddyBoss profiles.I'm not sure what you mean by "our booking fee", but if you are referrin ... parv Problems with NotificationsClosed   Amelia   Updated October 29, 2021 at 8:50pm   6 Most recent comment from [deleted]:Hi, Parv, Thank you for the credentials. Please note that Employees don't have an option to reset their passowrds through the Employee panel, therefore they cannot receive such notifications. Onl ... Alvaro Book PackageClosed   Amelia   Updated October 29, 2021 at 2:55pm   2 Most recent comment from Aleksandar Vuković:Hello AlvaroThank you for your purchase.When you create a package, you define the number of appointments that will be bookable for a specific service, and you set the minimum and the maximum number of ... Tizia Macia Technical IssuesClosed   Amelia   Updated October 29, 2021 at 1:29pm   5 Most recent comment from [deleted]:Tizia,Thank you for letting us know, I'm glad to hear you resolved the issueIf you provide us with a temporary WP Admin login, we will be able to help you with tests. You can post the credentials ... Matúš Add appoitment to calendar for customersClosed   Amelia   Updated October 29, 2021 at 1:01pm   2 Most recent comment from Marko Davidović:Hello Matúš, Thank you for purchasing Amelia, and for reaching out to us. Customers alone can add appointments to their calendar if you want to add to their calendar that is not possible. You can of ... Steve Zoom link in reminder emailsClosed   Amelia   Updated October 29, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi, Steve,Sorry for the delayed response.I'm afraid, we have a few bugs related to Custom notifications. The fixes for these bugs will be included in the coming update that will be released toda ... Sree Email NotificationsClosed   Amelia   Updated October 29, 2021 at 12:18pm   3 Most recent comment from Aleksandar Vuković:Great news, Sree!Thanks for letting us know!Also, thank you for your purchase! If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Philip Rename On-SiteClosed   Amelia   Updated October 29, 2021 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello PhilipIt is possible to change this now, but it's not a perfect solution. You need to go to ameliabooking/public/js/chunks/ folder and open the file that looks like this: amelia-booking- ... Regev Sela short code is not workingClosed   Amelia   Updated October 29, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello RegevThank you for your purchase.Please note that if you're adding the Amelia widget in Elementor, that currently doesn't work. You need to add the "Shortcode" widget, and manually typ ... Mohsen Shafaei delete Amelia Basis and Install Amelia Pro versionClosed   Amelia   Updated October 29, 2021 at 10:46am   2 Most recent comment from Marko Davidović:Hello Mohsen, Thank you for purchasing Amelia, and for reaching out to us.Go to Amelia Settings/Activation and make sure that the "Delete database tables" slider is disabled. After that, if you'r ... Pranab Not WorkingClosed   Amelia   Updated October 28, 2021 at 8:50pm   8 Most recent comment from [deleted]:You are most welcome on behalf of the whole team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Arie How to set up a 5 minutes break after every 30 minutes service?Closed   Amelia   Updated October 28, 2021 at 8:44pm   3 Most recent comment from [deleted]:Hi, Arie,Sorry for the delayed response.I'm glad to hear that you've found the solution.Please feel free to contact us if you have any other questions.Best Regards. Gianpio Di Mario Technical QuestionsClosed   Amelia   Updated October 28, 2021 at 8:40pm   17 Most recent comment from [deleted]:Gianpio,Thank you for letting us know. I'm glad to hear that your team has found a way to achieve that.Yes, that's true, some features are missing in our plugin, just because we cannot imple ... Roz Brassington online classes - setting up locationClosed   Amelia   Updated October 28, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi RozThank you for the update we are glad to hear you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful ...