We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leonardo ProblemClosed   Amelia   Updated January 20, 2022 at 1:14pm   10 Most recent comment from Uroš Jovanović:Hello Leonardo,That is great. Feel free to contact us if you have any other questions. Pesce Comunica fiscal codeClosed   Amelia   Updated January 20, 2022 at 1:04pm   4 Most recent comment from Marko Davidović:Hello Pesce,Thank you for your clarification. Unfortunately currently, there is no such feature built-in. If you have any more questions please feel free to open another ticket. Martin Jacobsen Cron job - invalid keyClosed   Amelia   Updated January 20, 2022 at 12:44pm   10 Most recent comment from Uroš Jovanović:Hello Martin, I just tested the booking form from my side and the booking form seems to be working properly even when the language is switched to german. Please test it from your end and provide us ... Sebastian Multiple Bookings at the Same TimeClosed   Amelia   Updated January 20, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for purchasing our product, and for reaching out to us. Currently, there is no such feature built-in, except with packages of service option. With packaged of service optio ... Elisabeth Is Woo mandatory for invoices?Closed   Amelia   Updated January 20, 2022 at 10:59am   2 Most recent comment from [deleted]:Hi ElisabethThank you for reaching out to us.If you need invoices, the only way is to use WooCommerce as a payment method in Amelia Settings, and install some WooCommerce Invoices add-on. Payment and ... Johann Purchase before selecting datesClosed   Amelia   Updated January 20, 2022 at 10:20am   2 Most recent comment from Marko Davidović:Hello Johann, Thank you for purchasing our product, and for reaching out to us.We are very so to hear that, but unfortunately booking steps cant be altered when they book they need to select a date an ... Miguel Quiroz LabelsClosed   Amelia   Updated January 20, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Miguel, Thank you for purchasing our product, and for reaching out to us.Unfortunately, currently, there is no such feature built-in. This cant be altered, but maybe we can offer you a solution ... Jeff Kessel Coupon CodeClosed   Amelia   Updated January 20, 2022 at 9:59am   2 Most recent comment from Uroš Jovanović:Hello Jeff,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Axel Vahnberg Dates unavailable in calendarClosed   Amelia   Updated January 20, 2022 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hello eddieI see you opened a private ticket with your website's credentials, so I'll check that out and respond as soon as possible. Norbert Balán Cancel url function not workingClosed   Amelia   Updated January 20, 2022 at 8:19am   2 Most recent comment from [deleted]:Hello NorbertI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2960968/ For future reference, please don't ope ... Roshan Sujeebun Existing Amelia user cannot reset his password when using "Forgot Password"Closed   Amelia   Updated January 20, 2022 at 8:18am   4 Most recent comment from Aleksandar Vuković:Hello IreneThank you for your purchase, but we can't help you resolve this issue on someone else's ticket. I see you opened a ticket related to Work Hours, so please feel free to open a n ... Jessica Garonzik Custom Notification for EventClosed   Amelia   Updated January 19, 2022 at 5:40pm   2 Most recent comment from Uroš Jovanović:Hello Jessica,Thank you for reaching out to us.Yes, the notifications will be set for all recurring events as customers book spots for those separately and they receive the same notification if they b ... Rosetta Facciolini book a package of employee appointmentsClosed   Amelia   Updated January 19, 2022 at 5:08pm   4 Most recent comment from Uroš Jovanović:Hello Rosetta, Unfortunately, there is no option to purchase a package from the back-end on behalf of the customer as employees can only book appointments from the back-end. The only solution would ... Giam Package and Service DisplayClosed   Amelia   Updated January 19, 2022 at 4:58pm   4 Most recent comment from Uroš Jovanović:Hello Giam, You can use the following shortcode to show a specific service with the specific location: [ameliabooking location=1 service=1] You could also filter out the package and location display a ... Jeroen book outside openingtimesClosed   Amelia   Updated January 19, 2022 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Jeroen,Thank you for reaching out to us.Only admin can be allowed to create appointments outside of working hours. That permission is granted by enabling the "Allow admin to book appointment at ...