We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sebastian Make Offerings Mutually ExclusiveClosed   Amelia   Updated January 19, 2022 at 4:25pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.Unfortunately, there is no option to have one service block out time slots of the other service. You would either have to create only one employee whic ... Pesce Comunica cancel apointmentClosed   Amelia   Updated January 19, 2022 at 3:25pm   4 Most recent comment from Stanislav Snagovskiy:You're welcome, Pesce,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.My apologies if I already asked this before, but may I ask yo ... Riccardo Lazzari URGENT: Store Closed, but booking possibleClosed   Amelia   Updated January 19, 2022 at 2:03pm   16 Most recent comment from Marko Davidović:Hello Riccardo,There was an update of Amelia to the 4.4 version and this issue should be resolved. Can you please test it again and let us know if everything is working as it should be.Looking forwar ... Leyla musleh more domainsClosed   Amelia   Updated January 19, 2022 at 2:00pm   6 Most recent comment from [deleted]:Hi turistas.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Jon San Roman Customer front end panel bugClosed   Amelia   Updated January 19, 2022 at 12:01pm   9 Most recent comment from Aleksandar Vuković:Hello PabloWe cannot replicate this issue locally, so can you please open a new ticket, pointing us to your website, where this happens?Also, we'd appreciate it if you could provide us with some ... Jesus Ortigosa Conflict employeers - QuestionClosed   Amelia   Updated January 18, 2022 at 4:19pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jesus, Thank you for reaching out to us. Сould you provide me with more information and screenshots, regarding this issue. So I will be able to understand what do you mean, reproduce it, and h ... Alfaituri RM Question About EventsClosed   Amelia   Updated January 18, 2022 at 4:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alfaituri, Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to s ... Kahlil Nagi How can I manually instert a booking into the DB?Closed   Amelia   Updated January 18, 2022 at 3:49pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kahlil,Thank you for reaching out to us.Amelia is a closed source code plugin, unfortunately, we will not be able to help you here.If you have any further questions or issues, please feel free ... andres "My profile" button doesn´t show at employee planeClosed   Amelia   Updated January 18, 2022 at 12:39pm   5 Most recent comment from [deleted]:You're welcome, Andres. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. andres two roles at same timeClosed   Amelia   Updated January 18, 2022 at 12:38pm   6 Most recent comment from [deleted]:You're welcome, Andres.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Umberto Change plan and domainClosed   Amelia   Updated January 18, 2022 at 12:31pm   2 Most recent comment from Uroš Jovanović:Hello Umberto,Thank you for choosing the Amelia plugin. You can upgrade the license through the store, please check this article: Upgrading Licenses  And once you upgrade (per regular price), we� ... Rosetta Facciolini insertion and modification of group of appointments for 1 customerClosed   Amelia   Updated January 18, 2022 at 12:19pm   4 Most recent comment from Marko Davidović:Hello Rosetta,I'm afraid that if it is a group appointment you can not change the time of an appointment only for one customer.If you have any more questions please feel free to open another tick ... lujeffcoat Disable WooCommerce Cart RedirectClosed   Amelia   Updated January 18, 2022 at 10:55am   7 Most recent comment from Marko Davidović:Hello,As for "streamlined checkout process" Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, if a feature has a lot of votes it is being develo ... Pauline Cannon How to create a Gift Certificate CategoryClosed   Amelia   Updated January 18, 2022 at 10:50am   2 Most recent comment from Stanislav Snagovskiy:Hello Pauline, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. My advice is to use Woo ... Sarah McIvor Create address custom filesClosed   Amelia   Updated January 18, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Sarah,Thank you for reaching out to us.Unfortunately, there is no option to add custom logic to the custom fields with current Amelia's features.Please provide me a temporary WP-admin (admi ...