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Public Tickets

Newman Date is really long to loadClosed   Amelia   Updated August 4, 2021 at 8:03am   9 Most recent comment from Aleksandar Vuković:Hello NewmanThe issue is definitely related to Outlook Integration.The plugin is looking for 999 busy events in Outlook, and it takes a lot of time to fetch them all, since it's looking through t ... Matthew Bambrick Customize Customer PortalClosed   Amelia   Updated August 3, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Phil Holmes Outlook calendarClosed   Amelia   Updated August 3, 2021 at 10:15pm   15 Most recent comment from [deleted]:Hi PhilThat's greatI assumed you connected different employees to separate calendars, I apologize for the misunderstanding. I am glad to hear everything works now, do let us know if there is any ... Jes Sørensen Connecting with ZapierClosed   Amelia   Updated August 3, 2021 at 6:39pm   3 Most recent comment from [deleted]:Hi JesWe are glad to see you found a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Sharon Kelly unable to update plugin to version 4.01Closed   Amelia   Updated August 3, 2021 at 5:22pm   2 Most recent comment from [deleted]:Hi SharonThank you for reaching out to us.Please download the installation file attached to my response and update the plugin manually by following these steps: 1.) Download zip from our store or fro ... Matthew Bambrick Adding Extras to PackagesClosed   Amelia   Updated August 3, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hi Matthew Thank you for reaching out to us. We have had this request before and we do plan on implementing this option but I cannot give you an exact ETA. Features are pushed up on our "to-do" list ... Claudia Customer loginClosed   Amelia   Updated August 3, 2021 at 1:56pm   6 Most recent comment from [deleted]:Hi Claudia1. If you add this shortcode as a hyperlink to a specific word the URL will not be displayed it will stay as a hyperlink.2. When you click on the profile icon in the panel you will see the l ... Sanna GDPR - Sending encrypted notificationsClosed   Amelia   Updated August 3, 2021 at 11:24am   2 Most recent comment from [deleted]:Hi SannaThank you for reaching out to us.Unfortunately there is no option to send encrypted emails, only the normal ones to the customer or to some other email address.We did not have any feedback fro ... Keisha Bien Testing Notifications with Gmail FailingClosed   Amelia   Updated August 3, 2021 at 11:23am   2 Most recent comment from [deleted]:Hi Keisha,thank you for reaching out to usYou can check with your hosting if they have any security policies that may "filter" out our notifications and not allow them to be sent.If they have Amelia w ... Kevin Rittershaus separate form by serviceClosed   Amelia   Updated August 3, 2021 at 11:02am   7 Most recent comment from [deleted]:Hi Kevin!That is all right - that's why we're hereIt's very important that we find the best way of the setup for you.Could I add multiple services on a page by using more than one ID?Yo ... Neil Lyons stopped workingClosed   Amelia   Updated August 3, 2021 at 11:01am   5 Most recent comment from [deleted]:We are glad to hear you were able to resolve the issue If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Matthew Bambrick book more packages before the package window closesClosed   Amelia   Updated August 3, 2021 at 10:47am   4 Most recent comment from [deleted]:Hi Matthew,They would need to book at least some of the appointments to be able to purchase the same package for the second time. Lisa Werner Loading BugClosed   Amelia   Updated August 3, 2021 at 10:06am   3 Most recent comment from [deleted]:Hi Lisa,thank you for reaching out to usPlease go to Amelia > Settings > Activation, and make sure to turn on the slider Load Entities.If that does not work, please reinstall Amelia with the file in t ... Sara Beltran Beltran Sancho pricing based on daysClosed   Amelia   Updated August 3, 2021 at 9:54am   4 Most recent comment from [deleted]:Hi Sara,thank you for letting me know; I'm sorry that I could not create an alternative solution for you at the moment Els showing events shortcodeClosed   Amelia   Updated August 3, 2021 at 9:12am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!