As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Rosetta Facciolini Manager Amelia cannot see all clients, and she cannot enter new clients in employee shortcodeClosed   Amelia   Updated February 2, 2022 at 9:46am   11 Most recent comment from Uroš Jovanović:Hello Rosetta,That is unfortunate.Please reach out to us if you have any other questions. Kai Kyas Benachrichtigungen / NotificationsClosed   Amelia   Updated February 1, 2022 at 5:20pm   10 Most recent comment from Uroš Jovanović:Hello Kai,Thank you for that. We are here to help Promsy Célia set the service on fixed schedulesClosed   Amelia   Updated February 1, 2022 at 3:25pm   4 Most recent comment from Marko Davidović:Hello Célia, We are glad that we're able to help you. You can hide employee field in Amelia/customize like thisAs gift cards you can create coupon with Amelia and send them to your customers. Y ... Akinori settingsClosed   Amelia   Updated February 1, 2022 at 3:25pm   2 Most recent comment from Uroš Jovanović:Hello Akinori,Thank you for reaching out to us.Unfortunately, there is no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if som ... Christian NotificationsClosed   Amelia   Updated February 1, 2022 at 3:18pm   4 Most recent comment from Stanislav Snagovskiy:Dear Christian,I hope you're doing well.This could be the reason for 1 extra email:That's in Integrations/Outlook integration.Could you update please to the latest version of Amelia 4.4.1 f ... 田代　瑛 cancelClosed   Amelia   Updated February 1, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello,Really sorry to hear that you are moving away from Amelia.Unfortunately, since almost 6 months have passed since you purchased the Amelia license, we cannot accept your refund request, you could ... GAreth Can I upgrade from my current 1 site license to a 3 site licenseClosed   Amelia   Updated February 1, 2022 at 3:06pm   6 Most recent comment from Aleksandar Vuković:My pleasure, GAreth.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Benjamin Hide employee in frontend but not in backendClosed   Amelia   Updated February 1, 2022 at 2:40pm   4 Most recent comment from Marko Davidović:Hello Benjamin,Thank you for clarifying it to us. Unfortunately currently, there is no such feature built-in. You can only hide the field completely you can not just hide one employee I'm afrai ... dimitrios free slotsClosed   Amelia   Updated February 1, 2022 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Dimitrios,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in functions.Please feel free to search through our feature suggestion page, an ... Jaffer Amelia General SettingClosed   Amelia   Updated February 1, 2022 at 11:37am   2 Most recent comment from [deleted]:Hi Jaffer Thank you for reaching out to us. When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way ... Benjamin Custom CSSClosed   Amelia   Updated February 1, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello Benjamin, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ... Ada Outlook Calendar showing No DataClosed   Amelia   Updated February 1, 2022 at 11:19am   10 Most recent comment from Uroš Jovanović:Hello Ada,Glad to hear that the issue has been resolved.The sync works in the following way; all services booked in Amelia from the moment you connect the Outlook Calendar will reflect in it. In retur ... Ken employee email boxClosed   Amelia   Updated February 1, 2022 at 10:10am   2 Most recent comment from [deleted]:Hello KenThank you for reaching out to us.You can configure your Employee's work hours like this, because the work hours for these two services do not overlap:If you need some further assistance, ... Paal Joachim Romdahl Global Company Work hoursClosed   Amelia   Updated February 1, 2022 at 9:56am   8 Most recent comment from Uroš Jovanović:Hello Paal,Thank you for your feedback and suggestion. Our developers will look into this suggestion and will implement it once it becomes a priority on the To-do list.Feel free to contact us if you ... MariusDesign Translation issue in frenchClosed   Amelia   Updated February 1, 2022 at 9:17am   2 Most recent comment from [deleted]:Hi MariusDesignPlease note that we do not have translators in our company. The plugin is designed and created in English, and the French translation (along with all other translations) that's cur ...