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Public Tickets

Leticia ¿Amelia permite validar el espacio donde se realiza el servicio?Closed   Amelia   Updated November 18, 2021 at 2:43pm   2 Most recent comment from Miloš Jovanović:Hi Leticia, Thank you for your inquiry. We usually don't provide support for other languages but I was able to translate this and I think that I understand what you need.At the moment we don' ... Beatrice Caciotti special days don't displayClosed   Amelia   Updated November 18, 2021 at 2:20pm   3 Most recent comment from Miloš Jovanović:Hi Beatrice,Sorry for not being able to answer faster, part of our team is sick (Covid-19) so the rest of the team is giving their best to answer as soon as possible but we've got lots of tickets ... javiera Help pleaseClosed   Amelia   Updated November 18, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi Javiera,thank you for reaching out to usOur work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response ... James Fouché Why are changed appointments still visible in the finance overview of the day from which they were changed?Closed   Amelia   Updated November 18, 2021 at 12:50pm   6 Most recent comment from Aleksandar Vuković:Hello James.You can subscribe to our newsletter, and you'll receive info about updates, fixes, freebies, and similar info related to the plugin. Ariane Event booking notificationClosed   Amelia   Updated November 18, 2021 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hey ArianeThanks for letting us know the issue has been resolved.You can't close the ticket, but we'll do it for you.If you have any further questions or issues, please feel free to open a n ... Patrick Tuure Can't edit an EventClosed   Amelia   Updated November 18, 2021 at 12:38pm   4 Most recent comment from Aleksandar Vuković:Hey PatrickThanks for letting us know the issue has been resolved.That's exactly what I would've done if you provided me with the credentials.Since you made the change in the database, it w ... Kingsley Chimezie Why can't I sync changes made to user detailsClosed   Amelia   Updated November 18, 2021 at 12:23pm   7 Most recent comment from Marko Davidović:Hello Kingsley, We provide customers help via tickets only, we can not arrange a screen sharing call instead. Please send us a screen recording so that we can have a better understanding of your sit ... Ryan Mayne Return for unbooked bookingsClosed   Amelia   Updated November 18, 2021 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Ryan, Thank you for purchasing Amelia, and for reaching out to us. You can get pretty close to what you want but not all the way. 1. You can create the packages of services that you want but wit ... Alfonso special daysClosed   Amelia   Updated November 18, 2021 at 12:06pm   9 Most recent comment from Marko Davidović:Hello Alfonso,It depends on the form. If the form is [ameliabooking], then you will see the employee selectbox; but in Amelia / Customize you can hide the Employee field. It means to hide employee dro ... Sara-Therese Lorentsen update amelia to the new verisionClosed   Amelia   Updated November 18, 2021 at 12:00pm   6 Most recent comment from Marko Davidović:Hello Sara,You have set up cron and adjusted in such a way to only work once a day. So, the notification will not be sent 24 hours before the appointment, but the cron checks, if there is anything to ... Arie Increase readabilrty of days table in Booking formClosed   Amelia   Updated November 18, 2021 at 11:27am   8 Most recent comment from [deleted]:Hello Arie!Glad to hear it helped; thank you for your timeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nicolas Jimenez Amelia UpdateClosed   Amelia   Updated November 18, 2021 at 10:44am   12 Most recent comment from Aleksandar Vuković:Hello Nicolas. We provided a response for this issue on another ticket you have open: https://tmsplugins.ticksy.com/ticket/2916837/ If you need to follow up on this, please respond there, and we' ... Nicolas Jimenez Amelia has critical issue that made my website crashClosed   Amelia   Updated November 18, 2021 at 10:44am   4 Most recent comment from Aleksandar Vuković:Hello Nicolas.We provided a response for this issue on another ticket you have open: https://tmsplugins.ticksy.com/ticket/2916837/If you need to follow up on this, please respond there, and we'l ... Didi de Zwarte Notifications not editing or sendingClosed   Amelia   Updated November 18, 2021 at 10:32am   2 Most recent comment from Marko Davidović:Hello Didi, Thank you for purchasing Amelia, and for reaching out to us.  This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if y ... Aline UpgradeClosed   Amelia   Updated November 18, 2021 at 10:32am   2 Most recent comment from Marko Davidović:Hello Aline, At the moment, there's no way to upgrade the license from our store, but instead, we'd manually upgrade your license, and our reseller would pro-rate the charge between Bas ...