As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Robin Tindall Google meet linkClosed   Amelia   Updated February 3, 2022 at 3:44pm   2 Most recent comment from Stanislav Snagovskiy:Hello Robin, Thank you for reaching out to us. Did you add the %google_meet_url% in the email notifications, or in the description of the Google Calendar event?To have the links generated for all empl ... Marios Anthis sms notification malfunctionsClosed   Amelia   Updated February 3, 2022 at 2:09pm   13 Most recent comment from Uroš Jovanović:Hello Marios,I finally managed to log into the back-end of your website, I can see a couple of SMS notifications being sent properly.Is the issue still happening and if it is, can you please provide m ... MariusDesign time zone selection in front end customer page (too big and useless)Closed   Amelia   Updated February 3, 2022 at 1:50pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. If you want to take off the time zone selection on the front-end customer page you can do that with custom CSS. We are sending ... Eric Brulmans Multiple AgendaClosed   Amelia   Updated February 3, 2022 at 1:24pm   2 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for reaching out to us.Amelia has interactions with both Google and Outlook calendars.With Google Synchronization, all employees in Amelia can sync their working schedule with t ... David Sánchez Upgrade from Basic Lifetime to Pro LifetimeClosed   Amelia   Updated February 3, 2022 at 1:12pm   4 Most recent comment from [deleted]:Hi DavidThank you for upgrading Amelia. The refund request for your Basic Lifetime license was successfully submitted.You'll receive money within 7 business days.Have a nice day! Lenny Buy multiple appointments with woocommerceClosed   Amelia   Updated February 3, 2022 at 1:00pm   14 Most recent comment from Uroš Jovanović:Hello Lenny,It should be in the next update, but there is no date yet for the next update so I hope it keeps on working properly from your end until then.Feel free to contact us if you have any other ... Eric Brulmans Set specific hours per serviceClosed   Amelia   Updated February 3, 2022 at 12:47pm   4 Most recent comment from Uroš Jovanović:Hello Eric,You are welcome.We are here to help.Feel free to contact us if you have any other questions. Niclas Ott Plugin does not workClosed   Amelia   Updated February 3, 2022 at 2:34pm   13 Most recent comment from Aleksandar Vuković:Hey Niclas.The issue is coming from the currency symbol:Did you add this additional text intentionally, or was it somehow added by the plugin?When I remove the extra text after € it works fine:If yo ... Matt Google MapsClosed   Amelia   Updated February 3, 2022 at 12:21pm   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Locations are not visible on the frontend booking forms and customers only ... Diego Insaurralde Mal funcionamientoClosed   Amelia   Updated February 3, 2022 at 12:12pm   2 Most recent comment from Marko Davidović:Hello Diego, Thank you for purchasing our product, and for reaching out to us. Please note that the official support language is English, and we have to use Google Translator to try and understand o ... Ludo Stripe paymentClosed   Amelia   Updated February 3, 2022 at 12:02pm   3 Most recent comment from Stanislav Snagovskiy:Hello Ludo, Thank you for reaching out, we are glad you were able to resolve your issue, If you have any more issues or questions feel free to ask, we will gladly help. Have a nice day! Frankie Important Feature RequestClosed   Amelia   Updated February 3, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Frankie, Thank you for your interest in our product.You do not need to create special days for weekends for the whole year. If you wish for your employees to be free on weekends you just need to ... swan arnoult Update plugin issueClosed   Amelia   Updated February 3, 2022 at 11:58am   2 Most recent comment from Stanislav Snagovskiy:Hello Swan,Thank you for reaching out to us.Please clarify if you activated the license at the link in this error message?If you activated the purchase code in Amelia Settings/Activation, the update ... Marisa Teixeira PayPal and Stripe APIClosed   Amelia   Updated February 3, 2022 at 9:35am   8 Most recent comment from Marko Davidović:Hello Marisa,When we test with our credentials everything worksPlease check your credential again and try with some of the test cards that you can find on this link https://stripe.com/docs/testingWe w ... SYS support Scheduled Notifications has empty custom fieldsClosed   Amelia   Updated February 3, 2022 at 9:19am   10 Most recent comment from Stanislav Snagovskiy:You're welcome, Maarten,Our developers reported that you did an awful lot of customization for this site, and they can't say if that caused this issue. Could I ask you to install Amelia ...