We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Woocommerce refundClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. ... Kenneth Larson New purchaseClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Kenneth, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than u ... Heidi In and Out timesClosed   Amelia   Updated March 14, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello Heidi, Thank you for purchasing our product, and for reaching out to us. Thank you for your kind words.  Amelia doesn’t work that way exactly. In Amelia, you can book an appointment with a f ... Warren Inserting the purchase code in my local version of Amelia has activated on of my site licences.Closed   Amelia   Updated March 14, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than us ... eyethstudios AppointmentClosed   Amelia   Updated March 14, 2022 at 8:11am   8 Most recent comment from Marko Davidović:Hello,We couldn't book on the front end because it asked us for a coupon code that we didn't haveBut when we booked from the back we could see the appointmentEverything can be seen when we b ... Melvin Brea New icons for payment typesClosed   Amelia   Updated March 14, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello Melvin, Thank you for reaching out to us. The images for payments on the front-end can be changed in /wp-content/plugins/ameliabooking/public/img/payments/icons/ and /wp-content/plugins/ameliab ... Brad Ward Ward Limiting services to certain clientsClosed   Amelia   Updated March 14, 2022 at 7:47am   2 Most recent comment from Marko Davidović:Hello Brad, Thank you for purchasing our product, and for reaching out to us. Unfortunately, Amelia does not have such a possibility. But there may be a workaround you're interested in. Any membe ... Monweb double panel viewClosed   Amelia   Updated March 14, 2022 at 7:37am   4 Most recent comment from Marko Davidović:Hello Ma Web,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Unfortunately currently, there ... Lauren Byleveld The calendar on mobileClosed   Amelia   Updated March 11, 2022 at 5:42pm   4 Most recent comment from Miloš Jovanović:Hi, Elisabeth- Yes, we absolutely agree with that, and our developers are working on the improvement.We hope it will be included as soon as possible. Thank you. Damir Serbanovic How to hide Notifications in Amelia dashboardClosed   Amelia   Updated March 11, 2022 at 5:26pm   2 Most recent comment from Miloš Jovanović:Hi, DamirThanks for reaching out to us- If you click on "Do not show again", the notifications will not reappear again.Let me know if you need further assistance. Thank you Jeremy Avenarius Dynamic shortcode for employee calendarClosed   Amelia   Updated March 11, 2022 at 2:24pm   10 Most recent comment from Marko Davidović:Hello Jeremy,You are most welcome. We have forwarded this to our developers and we will see if we can do something about it in the future.If you have any more questions please feel free to open anot ... David Sánchez Problema generando usuarios con Amelia y WoocommerceClosed   Amelia   Updated March 11, 2022 at 1:55pm   6 Most recent comment from Uroš Jovanović:Hello David,Thank you for providing me with the admin credentials.When you assign the "Amelia Customer" user role - that's only a user role, and it doesn't instruct the plugin to automatical ... Sergio Jacome apoiments notificationsClosed   Amelia   Updated March 11, 2022 at 1:39pm   2 Most recent comment from Miloš Jovanović:Hi, SergioThanks for reaching out to usThis report shows that the cron wasn't configured properly for your server. cron is a Linux utility that schedules a command or script on your server to r ... Nicholas Bozzo Manually Entering AppointmentsClosed   Amelia   Updated March 11, 2022 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for purchasing our product, and for reaching out to us.Yes you can schedule an appointment in the past with Amelia As for setting up appointments outside working hours, that ... Ilse Calendar SynchronizationClosed   Amelia   Updated March 11, 2022 at 1:25pm   45 Most recent comment from Aleksandar Vuković:You're welcome, IlseIf you need some further assistance, please feel free to reach out to us.