We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laci Work HoursClosed   Amelia   Updated March 16, 2022 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello Laci,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates but there is currently no such option. You can use the "Special days" feature in Amelia for ... Cesar Services not showing in catalogClosed   Amelia   Updated March 16, 2022 at 12:10pm   5 Most recent comment from Marko Davidović:Hello Cesar,Thank you for the more detailed explanation it is now clearer to us. Unfortunately, you can't achieve what you want right now with Amelia.You can make two services one of them to be f ... JOUSSEAUME HORAIRES DES SERVICESClosed   Amelia   Updated March 16, 2022 at 12:04pm   9 Most recent comment from Uroš Jovanović:Hello Eline, I responded on a different ticket. Please check the response and let me know if that is fine with you. Alicia Duminy request a refund.Closed   Amelia   Updated March 16, 2022 at 8:50am   2 Most recent comment from Marko Davidović:Hello Alicia, Thank you for reaching out to us. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to subm ... Louise Employee scheduleClosed   Amelia   Updated March 15, 2022 at 4:29pm   2 Most recent comment from Uroš Jovanović:Hello Louise,Thank you for reaching out to us.Unfortunately, that is currently not possible as that can only be achieved through the "Special days" feature in Amelia.Please feel free to search throug ... Ron Poppen Notifications(s) aswell send ad CSV attachementClosed   Amelia   Updated March 15, 2022 at 4:05pm   8 Most recent comment from Uroš Jovanović:Hello Lewis,Please go through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be ... Josue Bosque Discount Codes and GlitchesClosed   Amelia   Updated March 15, 2022 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Josue,Thank you for reaching out to us.Can you please elaborate on what the issue is exactly with the coupon codes?Looking forward to your reply. Tom Poraszka Amelia PackagesClosed   Amelia   Updated March 15, 2022 at 3:12pm   2 Most recent comment from Miloš Jovanović:Hello Tom, Thank you for reaching out to us. Unfortunately, that is currently not possible as the appointments of services in packages need to be pre-defined. We have added that as the suggestion to ... Molly Rose Jackson Unable custommer portal loginClosed   Amelia   Updated March 15, 2022 at 3:11pm   2 Most recent comment from Miloš Jovanović:Hello Rose, Thank you for reaching out to us. Is there any specific error when you try to log into the customer panel? The customer registration works in a way where the customers are registered when ... Nitin Shah Different email notification for specific serviceClosed   Amelia   Updated March 15, 2022 at 1:49pm   2 Most recent comment from Miloš Jovanović:Hello Nitin, Thank you for purchasing our product, and for reaching out to us. Yes it is possible, all you need to do is create a notification for each service separately and decide which notificatio ... Paweł Stańczuk Google Meet link notification for EventsClosed   Amelia   Updated March 15, 2022 at 1:18pm   2 Most recent comment from Miloš Jovanović:Hello Paweł, Thank you for purchasing our product, and for reaching out to us. Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ... Cesar Vazquez VulnerabilityClosed   Amelia   Updated March 15, 2022 at 12:49pm   4 Most recent comment from Miloš Jovanović:Hi, Cesar  You are most welcome. If you have any more questions please feel free to open another ticket. Peter HIbberd Booking sessions for age rangesClosed   Amelia   Updated March 15, 2022 at 11:06am   4 Most recent comment from Marko Davidović:Hello Peter,We are sorry to hear that.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund ... mostodimalto Automatic plugin updateClosed   Amelia   Updated March 15, 2022 at 10:32am   2 Most recent comment from Marko Davidović:Hello Matteo, Thank you for purchasing our product, and for reaching out to us.Of course, we can. We were ending you the latest version of Amelia in the attachment and also we are sending detailed ins ... Yoshito Ishii Autocomplete the client's address to the specified fieldClosed   Amelia   Updated March 15, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Yoshito, Thank you for purchasing our product, and for reaching out to us.Google Map API is only used for the back-end for the time being. If you add it, only your admins and managers will be ab ...