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Public Tickets

tashia Will I lose all my data (client list, event registrants) when I reinstall the pluginClosed   Amelia   Updated September 24, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hi tashiaThank you for reaching out to us.You can reinstall the plugin and keep all your data, simply make sure you have this option disabled from Amelia - Settings - Activation Jonathan Events Customization **Bug/Improvement**Closed   Amelia   Updated September 24, 2021 at 1:54pm   2 Most recent comment from [deleted]:Hi JonathanThank you for reaching out to us. When you increase the service capacity you will see this option appear, so simply disable the toggle switch if you don't want to display this option ... Sara Beltran Beltran Sancho client stuckClosed   Amelia   Updated September 24, 2021 at 12:49pm   11 Most recent comment from [deleted]:Hi, Sara,I cannot recreate the issue again:Since it happens only from time to time, it can be related to security settings, as my colleague, Marija mentioned already. Probably you had some access limi ... Devan How do I change from military time (24 hour clock) to standard (12 hour clock)?Closed   Amelia   Updated September 24, 2021 at 12:33pm   4 Most recent comment from [deleted]:Hi Devan Thank you for reaching out to us.Pablo thank you for your help, this is indeed where the time zone needs to be adjusted. Since Amelia doesn't have any time zone settings, it inherits th ... Wilhelm Alm recurrent events with one paymentClosed   Amelia   Updated September 24, 2021 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello WilhelmThank you for reaching out to us.You can create an event in Amelia, which will be a recurring event that recurs every Friday for 3 weeks. If you use this approach, each week would have to ... Mark Terborg Events with multiple timesClosed   Amelia   Updated September 24, 2021 at 11:01am   4 Most recent comment from Aleksandar Vuković:You're welcome, Mark.My suggestion was to move away from Events and work only with Services, but I can understand what you want to achieve, and why this wouldn't be a useable solution.I fo ... Anuraag Pothula Multiple participant reservationClosed   Amelia   Updated September 24, 2021 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hello AnuraagWe'll forward this use case to our developers and we hope they will be able to split this per service, so it's not a global setting. Thank you for your feedback! Gustavo Gonzalez Is it possible to choose the day first and then the service?Closed   Amelia   Updated September 24, 2021 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello GustavoUnfortunately, the steps in the booking form can't be moved around, so moving the date picker before the service is not possible.What you could do, though, is rename the services so ... koul Dynamic Service PriceClosed   Amelia   Updated September 23, 2021 at 10:18pm   2 Most recent comment from [deleted]:Hi, Koul,I'm afraid, at the moment Amelia doesn't support dynamic prices.You can suggest that as a feature request here, or check if this request was already submitted and vote for it. Also ... Venetia Leonidaki Date of birth in the booking formClosed   Amelia   Updated September 23, 2021 at 9:37pm   4 Most recent comment from [deleted]:Hi, Venetia,Thank you for choosing Amelia.I'm afraid, it's not possible to enter the date of birth manually at the moment.But the field should look like in the screenshot that my colleague ... Eduardo Janairo Amir Richardson Random assignClosed   Amelia   Updated September 23, 2021 at 4:38pm   2 Most recent comment from [deleted]:Hi EduardoThank you for reaching out to us.You can hide the employee drop-down using this custom CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !import ... Brittany setting up an employeeClosed   Amelia   Updated September 23, 2021 at 4:24pm   2 Most recent comment from [deleted]:Hi BrittanyThank you for reaching out to us.If I understand correctly you as the administrator are using this email address for your user account? If you go to your Users tab you will see a list off ... Gabi Google Calendar // ZoomClosed   Amelia   Updated September 23, 2021 at 4:03pm   2 Most recent comment from [deleted]:Hi GabiThank you for reaching out to us.I'm afraid he will have to repeat the entire process you did when you were testing but from his accounts, including the Client ID's and Secret Keys. ... Eric Credit Card Field MissingClosed   Amelia   Updated September 23, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Can you please tell us if you are using the latest version of Amelia (4.2)? Since we can see the same issue on Chrome browser as well this could indicate an ou ... Claudia How do I stop system allowing booking over the amount of sessions client has purchased?Closed   Amelia   Updated September 23, 2021 at 12:06pm   4 Most recent comment from [deleted]:Hi ClaudiaCan you please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient ...