We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Shortcode with multiple tagsClosed   Amelia   Updated March 17, 2022 at 1:05pm   4 Most recent comment from Marko Davidović:Hello Christian,You are most welcome hopefully those shortcodes will be of use to you.If you have any more questions please feel free to open another ticket. We wish you all the best. Maurizio Di Franco Google Calendar Integration adding customer information without that option turned onClosed   Amelia   Updated March 17, 2022 at 12:54pm   4 Most recent comment from Marko Davidović:Hello Maurizio,Will do thank you for the advice. If you ever change your mind you can send all that was mentioned below, and If you have any more questions please feel free to open another ticket.We ... chauna Jones SMS not working after updateClosed   Amelia   Updated March 17, 2022 at 12:13pm   28 Most recent comment from Uroš Jovanović:Hello Chauna,Is that still the case? Are the SMS notifications being sent out now?Looking forward to your reply. Gemma Wilks Individual / couple tickets for eventsClosed   Amelia   Updated March 17, 2022 at 11:02am   6 Most recent comment from Miloš Jovanović:Hi, Gemma.Extras are not included in Events, so this can't be done, unfortunately. Our developers are working on creating a fixed capacity for all ticket types, but there's no ETA at the m ... Christian Edit event tagsClosed   Amelia   Updated March 17, 2022 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for reaching out to us. That cannot be done from the Amelia dashboard but I can be done from the database. There is a table in the database called "wp_amelia_events_tags" wh ... Jarno Kylander %coupon_used%Closed   Amelia   Updated March 17, 2022 at 9:59am   10 Most recent comment from Uroš Jovanović:Hello Jarno,Thank you for your feedback on this. Please reach out to us if you have any other questions. JOAN CARLES changes are not executedClosed   Amelia   Updated March 16, 2022 at 11:27pm   12 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for clearing that up.The thing that caused this type of issue is that none of the services of the "Individual sessions" category is assigned to the employee in the work hours sett ... JOUSSEAUME OFFRES SUR UNE SEMAINEClosed   Amelia   Updated March 16, 2022 at 10:39pm   14 Most recent comment from Uroš Jovanović:Hello Eline,Thank you for that. I have sent you an invite from my personal email: [email protected] forward to talking to you. chauna Jones NotificationsClosed   Amelia   Updated March 16, 2022 at 3:24pm   5 Most recent comment from Miloš Jovanović:Hello Chauna, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! When we went to your site we s ... sharon change labels for login customer panelClosed   Amelia   Updated March 16, 2022 at 2:51pm   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Alicia Duminy integration on WIXClosed   Amelia   Updated March 16, 2022 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hello Alicia, Thank you for purchasing our product, and for reaching out to us. Unfortunately, this is not possible. Amelia is a WordPress booking plugin and it can be installed only in the WordPress ... Coke Alvarez Request an appointment with the same email and different nameClosed   Amelia   Updated March 16, 2022 at 2:29pm   4 Most recent comment from Miloš Jovanović:Hi, CokeThis is quite odd. If you'd like, I can take a closer look at the set up, and try to isolate the issue for you. Please provide me a temporary WP-admin (administrator) user for your site ... arifah TooltipClosed   Amelia   Updated March 16, 2022 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hello Arifah, Thank you for purchasing our product, and for reaching out to us. - I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in f ... Harrold Cannot input purchase codeClosed   Amelia   Updated March 16, 2022 at 1:50pm   2 Most recent comment from Miloš Jovanović:Hi, HarroldThanks for reaching out to us.- You have Amelia light version installed.Can you please deinstall it, and then log into our store, https://store.tms-plugins.com/login ,using the credentia ... Gogo Næsted Forgot password doesn'tClosed   Amelia   Updated March 16, 2022 at 4:59pm   14 Most recent comment from Uroš Jovanović:Hello Gogo, The fix for this issue will be included in the next update that will be released tomorrow. Thank you for your patience.