As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Sean Miller EVENT - Minimum time before schedulingClosed   Amelia   Updated March 22, 2022 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.By default, booking closes when the event starts but this option can be enabled/disabled in the event settings.Please check that option for that event and p ... Hughes Customer Panel AccessClosed   Amelia   Updated March 22, 2022 at 12:57pm   12 Most recent comment from Uroš Jovanović:Hello Hughes,Glad to be able to assist you.Feel free to contact us if you have any other questions. parv PackagesClosed   Amelia   Updated March 22, 2022 at 12:07pm   4 Most recent comment from Miloš Jovanović:Hi, parv- Sorry for the delayed response.If I understood correctly, you wish to set the total of appointments in the entire package to be 5?And the customer can choose any of the 4 services, and they ... Emmanuel MeetMyPsy Payement tabClosed   Amelia   Updated March 22, 2022 at 11:37am   5 Most recent comment from Uroš Jovanović:Hello Emmanuel,I am currently performing checks regarding the stripe payment issue and will respond to you on the other ticket.Please reach out to us if you have any other questions. Janus Lock Save refererer url to custom fieldClosed   Amelia   Updated March 22, 2022 at 10:33am   7 Most recent comment from Marko Davidović:Hello Janus, You are most welcome and we are glad that we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, p ... Paul Sallaway How to use ONLY default fonts in calendar?Closed   Amelia   Updated March 22, 2022 at 10:03am   15 Most recent comment from Aleksandar Vuković:Hello Jo.With version 4.3 which was released on November 1st, 2021, we implemented a solution for uploading fonts, so now there is no need to work with predefined fonts, and you can use your own desi ... Siggi Custom field description / nameClosed   Amelia   Updated March 22, 2022 at 9:51am   6 Most recent comment from Uroš Jovanović:Hello Siggi,Thank you for your suggestion.Please reach out to us if you have any other questions. Michael O'Donnell Plugin UpdateClosed   Amelia   Updated March 22, 2022 at 7:50am   3 Most recent comment from Marko Davidović:Hello Michael, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Harriet Smith Apple CalendarClosed   Amelia   Updated March 22, 2022 at 7:07am   2 Most recent comment from Marko Davidović:Hello Harriet, Thank you for purchasing our product, and for reaching out to us. Unfortunately no currently, there is no such feature built-in. We do not have integrations with apple calendar.  I� ... Hannah Can I run a jQuery function when Amelia has finished loading?Closed   Amelia   Updated March 30, 2022 at 12:56pm   9 Most recent comment from Marko Davidović:Hello Hannah,We got the feedback from our colleagues and they sent us this.If you write it like this:  window.ameliaEventsLoaded = function (events) { jQuery(".am-event-list").ready(function() { jQ ... Alisher KHarvey Selecting Multiple Time SlotsClosed   Amelia   Updated March 21, 2022 at 10:29pm   2 Most recent comment from Miloš Jovanović:Hi, Alisher KHarveyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usu ... Jen Scheduling daysClosed   Amelia   Updated March 21, 2022 at 5:38pm   2 Most recent comment from Miloš Jovanović:Hi, JenThanks for reaching out to us, and I apologise for such a long waiting time for the response.- Unfortunately, at this time, we don't have a workaround that would achieve what you need.As ... Rosetta Facciolini Double red and green dot, same customer, same day and timeClosed   Amelia   Updated March 21, 2022 at 3:28pm   4 Most recent comment from Uroš Jovanović:Hello Rosetta,Thank you for providing us with the update.It is difficult to reproduce this issue since we don't know how this happened. Please let us know if that issue occurs again so we can hav ... BLANCA ARNABAR Configuración de AMP con AmeliaClosed   Amelia   Updated March 21, 2022 at 1:31pm   2 Most recent comment from Marko Davidović:Hello Blanca,I can see that this is a duplicate ticket, and we already covered this topic in another ticket. For future reference, please don't open multiple tickets with the same topic, as it w ... Jap Cannot modify header informationClosed   Amelia   Updated March 21, 2022 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Jap,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ...