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Public Tickets

Giam Customer RolesClosed   Amelia   Updated January 24, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.In order for the customer to have all the permissions that one Amelia customer has, they need to have the wp user with the Amelia Customer role.Unfortunatel ... Irfan Fauzi InstalationClosed   Amelia   Updated January 24, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Irfan,Thank you for reaching out to us.Please navigate to the TMS store and next to your license, press the "Three dots" and you should see the download button.Hope this works for you.Feel free ... Kahlil Nagi Block Appointment TimesClosed   Amelia   Updated January 24, 2022 at 11:30am   2 Most recent comment from [deleted]:Hello KahlilThank you for reaching out to us.You can configure your Employees' Work Hours like this:So Service A will be unavailable for booking from 12:30.If you have any more issues or question ... Phil Allow admin to book appointment at any timeClosed   Amelia   Updated January 24, 2022 at 11:29am   4 Most recent comment from Marko Davidović:Hello Phil,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Wayne Huggard Amelia Event CustomiseClosed   Amelia   Updated January 24, 2022 at 10:23am   2 Most recent comment from [deleted]:Hello WayneThank you for reaching out to us.It can be achieved by "translating" (in other words modifying) the string Number of Persons in the language file. For that, you can use POEDIT or Loco Trans ... Islam Packages need some fixesClosed   Amelia   Updated January 24, 2022 at 10:21am   2 Most recent comment from Uroš Jovanović:Hello Islam,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... bengolfrates BUG Events woo checkout infoClosed   Amelia   Updated January 24, 2022 at 10:00am   3 Most recent comment from Stanislav Snagovskiy:Greetings,Thank you, we are aware of this bug, It should be fixed this week.Please stay tuned for Amelia's updates https://wpamelia.com/changelog/.If you have any more issues or questions feel f ... Arian Hashemi Displaying PackagesClosed   Amelia   Updated January 22, 2022 at 12:44pm   4 Most recent comment from Marko Davidović:Hello Arian,Currently, there is no such feature built-in. You can use several package shortcodes but it won't be exactly like this for example: [ameliacatalog show=packages], [ameliabooking sho ... Sebastian Best Practices to Prevent Fake BookingsClosed   Amelia   Updated January 21, 2022 at 8:54pm   2 Most recent comment from Aleksandar Vuković:Hello SebastianThank you for reaching out to us. We are really sorry that you've met such a situation. How do you handle payments (using Stripe, PayPal, WooCommerce, Mollie, or on-site)? If you ... Ron Poppen Extra FieldsClosed   Amelia   Updated January 21, 2022 at 6:17pm   6 Most recent comment from Marko Davidović:Hello Ron, We are trying to help as best as we can. Thank you for making a suggestion every vote counts. If you have any more questions please feel to open another ticket. Javier Staging mode web designClosed   Amelia   Updated January 21, 2022 at 6:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Javier,Thank you for reaching out to us.Essentially you only need a database when it comes to booking and customers.There are around 47 tables with wp_amelia_ prefix in your database. Please no ... Wayne Huggard Additional Members information FieldsClosed   Amelia   Updated January 21, 2022 at 6:08pm   2 Most recent comment from Marko Davidović:Hello Wayne, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in.You can try membership plugins (like MemberPress, or Ultimate Member), those ... Tina SchedulingClosed   Amelia   Updated January 21, 2022 at 5:17pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tina, Thank you for reaching out to us. Сould you provide me with more information and screenshots, regarding this issue? So I will be able to understand what do you mean, reproduce it, and hel ... Shana Issues with scheduling service time slotsClosed   Amelia   Updated January 21, 2022 at 1:55pm   4 Most recent comment from [deleted]:Hi ShanaPlease check up, if:1) The Work Hours of the Employees assigned to this Service is correct and start from 9:00 AM.2) There's no Special Days for these Employees, configured to early hours ... Michael Webster Price Change if additional people are added to the booking.Closed   Amelia   Updated January 21, 2022 at 1:39pm   4 Most recent comment from [deleted]:Hi MichaelThank you for your suggestions. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list a ...