We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Total Number of PersonsClosed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. Yes, this can be hidden with custom CSS we will send you the codes that you will need to apply. For the number of pe ... Hajjar Phone lengthClosed   Amelia   Updated March 21, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Hajjar, Thank you for purchasing our product, and for reaching out to us. Unfortunately currently, there is no such feature built-in. We can not limit the field for entering the phone number be ... John Trzasko sms not sendingClosed   Amelia   Updated March 21, 2022 at 8:04am   9 Most recent comment from Marko Davidović:Hello John, We reply to you privately because of the data that you can in the screenshots. We went to your site and you can see in the pictures that we are sending you that when we refresh the statu ... Julien Durand Problem with services choiceClosed   Amelia   Updated March 21, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for purchasing our product, and for reaching out to us. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to the ... Chris It seems that more than one client can book the same service with the same employee. I would like the first person just to block the slot against anyone else.Closed   Amelia   Updated March 21, 2022 at 7:59am   4 Most recent comment from Marko Davidović:Hello Chris, No, you didn't waste our time we are glad that we're able to help you. If you have any more questions please feel to open another ticket. We wish you all the best. Convertor Google Meet links in customer panelClosed   Amelia   Updated March 21, 2022 at 7:54am   4 Most recent comment from Marko Davidović:Hello, It is a nice suggestion I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting tho ... Louise Events calenderClosed   Amelia   Updated March 20, 2022 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Louise,Thank you for reaching out to us.There is currently no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if someone m ... Paul Apply reductionClosed   Amelia   Updated March 20, 2022 at 1:52pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if ... RUI ​I want to check if I am logged-in or notClosed   Amelia   Updated March 20, 2022 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Rui,Thank you for reaching out to us.I have passed this query to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Cedric Janssens Custom fields in CalendarClosed   Amelia   Updated March 20, 2022 at 12:34pm   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and se ... Marina Different Google Meet link for each employeeClosed   Amelia   Updated March 19, 2022 at 10:14am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for purchasing our product, and for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high numb ... Lui Motta Where to insert font files?Closed   Amelia   Updated March 18, 2022 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, LuiThanks for reaching out to us- You can use any folder you wish for this.If you're using custom fonts, you need to add the path to the custom font in Customise:Let me know if you need furt ... Accodelades Coupon Code FieldClosed   Amelia   Updated March 18, 2022 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, AccodeladesThanks for reaching out to usAt the moment, this is how the plugin works, but we will forward your suggestion to our development team.Please feel free to search through our feature sugg ... Matteo Booking errorClosed   Amelia   Updated March 18, 2022 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi, MatteoThanks for reaching out to usThis has been implemented a few months ago - it's not new behaviour, and unfortunately, it cannot be changed. We cannot revert the plugin to an earlier stat ... Marco HTML formatting displaying issuesClosed   Amelia   Updated March 18, 2022 at 1:33pm   10 Most recent comment from Marko Davidović:Hello Marco,We received feedback from our colleagues.They made a service to test that description in google calendar and it renders well. They left you a service so you can take a look.They just enabl ...