We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Clayton Bookings not getting confirmation email due to to google blocking accessClosed   Amelia   Updated March 23, 2022 at 10:11am   12 Most recent comment from Marko Davidović:Hello David,Thank you very much for sending us a solution, we have not encountered a similar case, but it is good to know what the solution is for such a situation if we encountered it again.We wish ... Erwan Customer PASSWORD for new accountClosed   Amelia   Updated March 23, 2022 at 9:59am   8 Most recent comment from Aleksandar Vuković:You're welcome, Erwan, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. koen castelein shortcode not workingClosed   Amelia   Updated March 23, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Koen,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Chai Facebook Purchases TrackingClosed   Amelia   Updated March 23, 2022 at 1:17pm   3 Most recent comment from Marko Davidović:Hello Chai,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Devan Issues with Amelia Employee PanelClosed   Amelia   Updated March 22, 2022 at 8:43pm   20 Most recent comment from Uroš Jovanović:Hello Devan,Please reach out to us if you have any other questions. Jordan Booking capacityClosed   Amelia   Updated March 22, 2022 at 4:39pm   6 Most recent comment from Miloš Jovanović:Hi, JordanYou're welcome, i am happy to help.If anything else happens, please don't hesitate to create a new ticket.My apologies if I already asked this before, but may I ask you for a smal ... Sean Miller EVENT - Minimum time before schedulingClosed   Amelia   Updated March 22, 2022 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.By default, booking closes when the event starts but this option can be enabled/disabled in the event settings.Please check that option for that event and p ... Hughes Customer Panel AccessClosed   Amelia   Updated March 22, 2022 at 12:57pm   12 Most recent comment from Uroš Jovanović:Hello Hughes,Glad to be able to assist you.Feel free to contact us if you have any other questions. parv PackagesClosed   Amelia   Updated March 22, 2022 at 12:07pm   4 Most recent comment from Miloš Jovanović:Hi, parv- Sorry for the delayed response.If I understood correctly, you wish to set the total of appointments in the entire package to be 5?And the customer can choose any of the 4 services, and they ... Emmanuel MeetMyPsy Payement tabClosed   Amelia   Updated March 22, 2022 at 11:37am   5 Most recent comment from Uroš Jovanović:Hello Emmanuel,I am currently performing checks regarding the stripe payment issue and will respond to you on the other ticket.Please reach out to us if you have any other questions. Janus Lock Save refererer url to custom fieldClosed   Amelia   Updated March 22, 2022 at 10:33am   7 Most recent comment from Marko Davidović:Hello Janus, You are most welcome and we are glad that we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, p ... Paul Sallaway How to use ONLY default fonts in calendar?Closed   Amelia   Updated March 22, 2022 at 10:03am   15 Most recent comment from Aleksandar Vuković:Hello Jo.With version 4.3 which was released on November 1st, 2021, we implemented a solution for uploading fonts, so now there is no need to work with predefined fonts, and you can use your own desi ... Siggi Custom field description / nameClosed   Amelia   Updated March 22, 2022 at 9:51am   6 Most recent comment from Uroš Jovanović:Hello Siggi,Thank you for your suggestion.Please reach out to us if you have any other questions. Michael O'Donnell Plugin UpdateClosed   Amelia   Updated March 22, 2022 at 7:50am   3 Most recent comment from Marko Davidović:Hello Michael, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Harriet Smith Apple CalendarClosed   Amelia   Updated March 22, 2022 at 7:07am   2 Most recent comment from Marko Davidović:Hello Harriet, Thank you for purchasing our product, and for reaching out to us. Unfortunately no currently, there is no such feature built-in. We do not have integrations with apple calendar.  I� ...