As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Daniel Swain Update PluginClosed   Amelia   Updated March 28, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Dominique Paluck Translation of continue button on event pageClosed   Amelia   Updated March 28, 2022 at 5:58pm   2 Most recent comment from Miloš Jovanović:Hi, Dominique - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Giam Slow loading on mobile devicesClosed   Amelia   Updated March 28, 2022 at 2:14pm   8 Most recent comment from Aleksandar Vuković:Hello GiamI'm glad to hear the issue has been resolved.This setting allows old Internet Explorer browsers to access the pages where Amelia is. Since IE is no longer supported, we had to implement ... Adam Booking time slotsClosed   Amelia   Updated March 28, 2022 at 1:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Mustapha Riaz Amelia booking has Disappeared from my front end booking page following update?Closed   Amelia   Updated March 28, 2022 at 10:17am   2 Most recent comment from Miloš Jovanović:Hi, MustaphaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Joern Work Time SchedulesClosed   Amelia   Updated March 28, 2022 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Joern,Thank you for reaching out to us.Thank you for the suggestion as that is currently not possible with Amelia's built-in features. I have passed this suggestion to our management team a ... Robyn Rosenzweig Assigning multiple employees to one appointmentClosed   Amelia   Updated March 28, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Robyn,Thank you for reaching out to us.Unfortunately, that feature is currently not possible but we have a plan to add it in one of the future updates but there is no ETA at the moment. As a w ... Bence Nagy Empty calendar viewClosed   Amelia   Updated March 28, 2022 at 8:33am   4 Most recent comment from Uroš Jovanović:Hello Bence,When I try to log to delete that customer I get the following error in the console:{"message":"Unable to find data from AmeliaBooking\Infrastructure\Repository\Booking\Appointment\Appoint ... Nicolaie Ploscutanu notification email not sendingClosed   Amelia   Updated March 28, 2022 at 7:32am   11 Most recent comment from Uroš Jovanović:Hello Nicolaie,Glad to hear that the issue has been resolved.Unfortunately, Amelie does not support tables tag in the HTML view, but please feel free to search through our feature suggestion page, a ... Anja Upgrade and then ...Closed   Amelia   Updated March 28, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. If you upgrade the license, it does not change automatically, you need to download it from our store and install it. We ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated March 28, 2022 at 7:14am   2 Most recent comment from Marko Davidović:Hello Nicole, Thank you for purchasing our product, and for reaching out to us.  1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifica ... Richard Nickles schedule additional reminderClosed   Amelia   Updated March 27, 2022 at 5:30pm   4 Most recent comment from Miloš Jovanović:Hi, Richard- You can create an additional notification, and you can set it up to be sent when you need it - if I understood you already have one working for the day before - so if you do this, you c ... Falko Alexander On Sight PaymentClosed   Amelia   Updated March 25, 2022 at 8:48pm   6 Most recent comment from Miloš Jovanović:Hi, FalkoI sincerely apologise, as i understand your situation,but we are not able to promise if our developers will successfully implement an invoice feature.They will certainly start working on it s ... Stephen M Family PackagesClosed   Amelia   Updated March 25, 2022 at 8:30pm   4 Most recent comment from Miloš Jovanović:Hi, StephenMy apologies for such a late response time on the other ticket,but please be advised, as my colleague stated -  not to create the same questions on multiple tickets - just because it can d ... Stefan Müller Search for appointment_IDClosed   Amelia   Updated March 25, 2022 at 8:03pm   2 Most recent comment from Miloš Jovanović:Hi, StefanThank you for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. At this time, we can search by cu ...