We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hannah Can I run a jQuery function when Amelia has finished loading?Closed   Amelia   Updated March 30, 2022 at 12:56pm   9 Most recent comment from Marko Davidović:Hello Hannah,We got the feedback from our colleagues and they sent us this.If you write it like this:  window.ameliaEventsLoaded = function (events) { jQuery(".am-event-list").ready(function() { jQ ... Alisher KHarvey Selecting Multiple Time SlotsClosed   Amelia   Updated March 21, 2022 at 10:29pm   2 Most recent comment from Miloš Jovanović:Hi, Alisher KHarveyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usu ... Jen Scheduling daysClosed   Amelia   Updated March 21, 2022 at 5:38pm   2 Most recent comment from Miloš Jovanović:Hi, JenThanks for reaching out to us, and I apologise for such a long waiting time for the response.- Unfortunately, at this time, we don't have a workaround that would achieve what you need.As ... Rosetta Facciolini Double red and green dot, same customer, same day and timeClosed   Amelia   Updated March 21, 2022 at 3:28pm   4 Most recent comment from Uroš Jovanović:Hello Rosetta,Thank you for providing us with the update.It is difficult to reproduce this issue since we don't know how this happened. Please let us know if that issue occurs again so we can hav ... BLANCA ARNABAR Configuración de AMP con AmeliaClosed   Amelia   Updated March 21, 2022 at 1:31pm   2 Most recent comment from Marko Davidović:Hello Blanca,I can see that this is a duplicate ticket, and we already covered this topic in another ticket. For future reference, please don't open multiple tickets with the same topic, as it w ... Jap Cannot modify header informationClosed   Amelia   Updated March 21, 2022 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Jap,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Diego Insaurralde Mal funcionamientoClosed   Amelia   Updated March 21, 2022 at 1:02pm   4 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for providing me with the admin credentials.I have performed checks from the back-end and in order for the email notifications to work, the notifications need to be set up and cu ... Pascal DUMAS Demande qui fait la consultationClosed   Amelia   Updated March 21, 2022 at 12:08pm   4 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for clearing that up.You can create a custom field for the information regarding the person for whom the appointment is booked. After the custom field is created, you can find t ... Morgan Question about locations and servicesClosed   Amelia   Updated March 21, 2022 at 11:27am   2 Most recent comment from Miloš Jovanović:Hello Morgan, Thank you for reaching out to us. Yes, you can have one employee in multiple locations but not at the same time. Amelia's logic is that one employee can't be in two or more pl ... Monweb Minimum time required before a reservation:Closed   Amelia   Updated March 21, 2022 at 9:19am   4 Most recent comment from Marko Davidović:Hello Maweb, You are most welcome. We are glad that we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Muhammad Hassan Moeen Appointments ErrorClosed   Amelia   Updated March 21, 2022 at 9:08am   2 Most recent comment from Marko Davidović:Hello Muhammad, Thank you for purchasing our product, and for reaching out to us.We have looked at the screenshot that you have sent us but we couldn't see what exactly is the issue. As far as we ... Erik Griffith Is there a way to discount a booking for multiple people?Closed   Amelia   Updated March 21, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Erik, Thank you for purchasing our product, and for reaching out to us.Unfortunately no there is no other way at the moment with your type of license, you will need to use the coupons.We have pa ... Websembli Front End Weird View/Display on Android MobileClosed   Amelia   Updated March 21, 2022 at 8:49am   4 Most recent comment from Marko Davidović:Hello,We are happy to tell you that it was just a cache issue. You are using wp rocket you need to purge cache for pages more often. We have purged cache on several pages and everything is in order no ... Lenny Chaning "Additional persons" to "Total persons"Closed   Amelia   Updated March 21, 2022 at 8:48am   2 Most recent comment from Uroš Jovanović:Hello Lenny,Thank you for reaching out to us.At the moment, this is the default behavior of the Amelia plugin as it requires customers to choose additional people that they bring instead of total peop ... Philippe Weickmann Amelia takes up a lot of space on the database, is that normal?Closed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Anne, Thank you for purchasing our product, and for reaching out to us. Amelia itself doesn't take a lot of room. But how much space it will take depends on the amount of data that goes thr ...