We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francesca Kendall Appointments not displayingClosed   Amelia   Updated April 1, 2022 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, FrancescaThanks for reaching out to us- Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Daniel Caspiani Adl Time slot stay available, until confirmedClosed   Amelia   Updated April 1, 2022 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, that is currently not possible as the time slot will become unavailable once the appointment is set with the "Pending" status unless there ... capkeltiek Checkout formClosed   Amelia   Updated April 1, 2022 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... HMT customer acces to back endClosed   Amelia   Updated April 1, 2022 at 8:29am   6 Most recent comment from Marko Davidović:Hello,I can see now that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3000662/ For future reference, please don't open m ... Roelf Woldring why do I have multple event showing upClosed   Amelia   Updated April 1, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.Your dashboard shows you only the event from 31 March until the 6th April which is why you do not see the event from 7th A ... Ilse Event Booked Notification Without PaymentClosed   Amelia   Updated April 1, 2022 at 6:24am   9 Most recent comment from Marko Davidović:Hello Ilse, We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you. Molly Rose Jackson Google CalendarClosed   Amelia   Updated March 31, 2022 at 9:55pm   2 Most recent comment from Uroš Jovanović:Hello Molly,Thank you for reaching out to us.The issue here is probably with Google assigning too many access tokens to your existing employees. If you know your way around the database, you can check ... Ajay Variations in ServicesClosed   Amelia   Updated March 31, 2022 at 4:52pm   2 Most recent comment from Miloš Jovanović:Hello , AjayThank you for your interest in our product.For example, you can set up the time slot for one hour, and you can add extras: if your appointment is by default one hour but the client wants t ... Naomi Google Calendar Employee not syncingClosed   Amelia   Updated March 31, 2022 at 4:28pm   6 Most recent comment from Uroš Jovanović:Hello Naomi,Unfortunately, that is the URL of the admin panel of your website. Can you please provide me with the database URL, username, and password?Looking forward to your reply. Caston Jackson Customer DataClosed   Amelia   Updated March 31, 2022 at 1:31pm   4 Most recent comment from Miloš Jovanović:Hi, CastonI understand what you mean, and thank you for this feedback.I will pass this on to the developers, and they will look to find ways to improve that in the future.Please feel free to search ... Estelle Stripe activationClosed   Amelia   Updated March 31, 2022 at 11:30am   2 Most recent comment from Marko Davidović:Hello Estelle, Thank you for purchasing our product, and for reaching out to us.We have separate integrations for WooCommerce and for Stripe. You can't activate Stripe because you downloaded as m ... Elena Saygo Import Export SettingsClosed   Amelia   Updated March 31, 2022 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Elena,Thank you for reaching out to us.When you are moving to a live site from a local or stage site we can suggest using Plugin Duplicator. We use it and it's working fine because it will ... Jarno Kylander NotificationsClosed   Amelia   Updated March 31, 2022 at 10:35am   2 Most recent comment from Marko Davidović:Hello Jarno, Thank you for purchasing our product, and for reaching out to us.Unfortunately, there is no such possibility. Cron notifications are scheduled notifications and they are only related to t ... Giorgos Marn Service DescriptionClosed   Amelia   Updated March 31, 2022 at 10:01am   6 Most recent comment from Uroš Jovanović:Hello Giorgos,Please reach out to us if you have any other questions. Marius Show total (price) in event notification (multiple persons)Closed   Amelia   Updated March 31, 2022 at 7:33am   2 Most recent comment from Marko Davidović:Hello Marius,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ...