As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jay Amelia pop up only works at second tryClosed   Amelia   Updated April 8, 2022 at 2:45pm   6 Most recent comment from Uroš Jovanović:Hello Jay,Thank you for your patience.Our developers are aware of this issue and will work on fixing this in one of the future updates. This issue occurs when the button is clicked on before the page ... Juan Parra Pino Plugin installation and subscription renewalClosed   Amelia   Updated April 8, 2022 at 9:56am   2 Most recent comment from Marko Davidović:Hello Juan, Thank you for reaching out to us.Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store. If you unsubscribe, you wi ... Peter Chan editing displayed informationClosed   Amelia   Updated April 8, 2022 at 9:55am   2 Most recent comment from Marko Davidović:Hello Peter, Thank you for purchasing our product, and for reaching out to us. I'm afraid that we didn't quite get what do you mean exactly can you please explain it to us in a little more d ... Fabian ShowClosed   Amelia   Updated April 8, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Fabian, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. At the moment this is not possible to achieve in Amelia with services.I� ... Leah Matthews Woocommerce price not updating to amelia priceClosed   Amelia   Updated April 8, 2022 at 8:31am   4 Most recent comment from Uroš Jovanović:Hello Leah,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Tung Truong Outlook Calendar FieldClosed   Amelia   Updated April 7, 2022 at 10:34pm   3 Most recent comment from Miloš Jovanović:Hi, Tung TruongI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Wildan Ramlan Google Meet Integration ProblemClosed   Amelia   Updated April 7, 2022 at 9:46pm   2 Most recent comment from Uroš Jovanović:Hello Wildan,Thank you for reaching out to us.Can you please install the attached version of the plugin with the fix-applied for the issue you are dealing with, test it out and let me know whether it ... Remco Borsato Cannot delete participant in eventsClosed   Amelia   Updated April 7, 2022 at 6:25pm   3 Most recent comment from Miloš Jovanović:Hi, RemcoFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Peter Events with Additional DatesClosed   Amelia   Updated April 7, 2022 at 3:31pm   2 Most recent comment from Marko Davidović:Hello Peter, Thank you for purchasing our product, and for reaching out to us.This is shown to like that you because you have created one event with two time intervals.If you want them to be shown sep ... ep Employee display renameClosed   Amelia   Updated April 7, 2022 at 3:11pm   6 Most recent comment from Uroš Jovanović:Hello Ep,Thank you, please reach out to us if you have any other questions. Marius Volden Force an appointment to be more peopleClosed   Amelia   Updated April 7, 2022 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features as the "Bring a friend" option is optional.Please feel free to search t ... Roelf Woldring cancel a date in an eventClosed   Amelia   Updated April 7, 2022 at 2:30pm   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.You just need to click on the red minus button and that part of the event will be deleted and that is itHope this helps.Lo ... Frédéric Prud\'homme Special day do not overwrite correctly the break periodClosed   Amelia   Updated April 7, 2022 at 1:15pm   20 Most recent comment from Aleksandar Vuković:Hey Fred.Existing appointments will not be affected - they're already saved in the database, so you can change the duration of services and that will only affect the new appointments.If you actua ... otshomampita pierre Google calendar integrationClosed   Amelia   Updated April 7, 2022 at 12:21pm   2 Most recent comment from Miloš Jovanović:Hi, otshomampita pierreFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Matthew Bambrick Webhook Report GeneratorClosed   Amelia   Updated April 8, 2022 at 12:34pm   11 Most recent comment from Uroš Jovanović:Hello Matthew,I have additional questions regarding your query.Are you looking for an appointment date before it is changed to the reschedule webhook? The last appointment date of the customer doesn� ...