We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mark Service LengthClosed   Amelia   Updated March 29, 2022 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.The duration of the time slot will be the same as defined in the service settings "Duration" field. At the moment, there is no multi-day appointment option, ... Museida Search pageClosed   Amelia   Updated March 29, 2022 at 10:41am   2 Most recent comment from Marko Davidović:Hello Museida, Thank you for purchasing our product, and for reaching out to us.They already are grayed out and strikethrough so it shows that those days are unavailable As for search shortcode, this ... Dan Get Employee ID from User IDClosed   Amelia   Updated April 5, 2022 at 8:23am   23 Most recent comment from Aleksandar Vuković:Hi again Emmanuel.Our developers advised using a prepared statement, but otherwise, it looks OK.This is the code that we use in one of our functions, adjusted for your variables: $statement = $mysqli ... Lui Motta Double bookingClosed   Amelia   Updated March 29, 2022 at 8:58am   2 Most recent comment from Marko Davidović:Hello Lui, Thank you for purchasing our product, and for reaching out to us.There can be no double booking if the client has booked and paid for an appointment even if the payment is pending, others w ... Daniel Swain Update PluginClosed   Amelia   Updated March 28, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Dominique Paluck Translation of continue button on event pageClosed   Amelia   Updated March 28, 2022 at 5:58pm   2 Most recent comment from Miloš Jovanović:Hi, Dominique - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Giam Slow loading on mobile devicesClosed   Amelia   Updated March 28, 2022 at 2:14pm   8 Most recent comment from Aleksandar Vuković:Hello GiamI'm glad to hear the issue has been resolved.This setting allows old Internet Explorer browsers to access the pages where Amelia is. Since IE is no longer supported, we had to implement ... Adam Booking time slotsClosed   Amelia   Updated March 28, 2022 at 1:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Mustapha Riaz Amelia booking has Disappeared from my front end booking page following update?Closed   Amelia   Updated March 28, 2022 at 10:17am   2 Most recent comment from Miloš Jovanović:Hi, MustaphaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Joern Work Time SchedulesClosed   Amelia   Updated March 28, 2022 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Joern,Thank you for reaching out to us.Thank you for the suggestion as that is currently not possible with Amelia's built-in features. I have passed this suggestion to our management team a ... Robyn Rosenzweig Assigning multiple employees to one appointmentClosed   Amelia   Updated March 28, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Robyn,Thank you for reaching out to us.Unfortunately, that feature is currently not possible but we have a plan to add it in one of the future updates but there is no ETA at the moment. As a w ... Bence Nagy Empty calendar viewClosed   Amelia   Updated March 28, 2022 at 8:33am   4 Most recent comment from Uroš Jovanović:Hello Bence,When I try to log to delete that customer I get the following error in the console:{"message":"Unable to find data from AmeliaBooking\Infrastructure\Repository\Booking\Appointment\Appoint ... Nicolaie Ploscutanu notification email not sendingClosed   Amelia   Updated March 28, 2022 at 7:32am   11 Most recent comment from Uroš Jovanović:Hello Nicolaie,Glad to hear that the issue has been resolved.Unfortunately, Amelie does not support tables tag in the HTML view, but please feel free to search through our feature suggestion page, a ... Anja Upgrade and then ...Closed   Amelia   Updated March 28, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. If you upgrade the license, it does not change automatically, you need to download it from our store and install it. We ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated March 28, 2022 at 7:14am   2 Most recent comment from Marko Davidović:Hello Nicole, Thank you for purchasing our product, and for reaching out to us.  1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifica ...