We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Pucher Client Backend ViewClosed   Amelia   Updated April 7, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.For that purpose, you can assign the Amelia Manager role to that WordPress user. You can read more about the Amelia Manager role on this link.Hope this h ... Nicola Henderson TIME ZONE on customer portalClosed   Amelia   Updated April 7, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Nicola,Thank you for reaching out to us.You can try the following CSS code to hide the time zone field from the customer panel: .amelia-app-booking #am-cabinet .am-cabinet-timezone {    displa ... Anil Gökkaya Using custom fields in checkoutClosed   Amelia   Updated April 7, 2022 at 9:39am   9 Most recent comment from Aleksandar Vuković:Hey AnilThis is how to do it: function amelia_checkout_data_callback($defaultData, $container, $key){    $allData = wc()->cart->get_cart()[$key]['ameliabooking'];     return array_merge( ... demil not receiving notification about bookingClosed   Amelia   Updated April 7, 2022 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Demil,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Bert Lecomte Employee Panel Access e-mail not receivingClosed   Amelia   Updated April 6, 2022 at 2:04pm   6 Most recent comment from Miloš Jovanović:Hi, BertI am sorry for the waiting time, but the credentials are no longer correct. Can you please check them?I tried, as you said, this :Amelia_TestnIOp2%3T31)GYiS^e*45EZYOI will follow the ticket ... Promsy Célia Notification emailClosed   Amelia   Updated April 6, 2022 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Célia, Thank you for purchasing our product, and for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party set ... DIDIER LOPES Duplicate issueClosed   Amelia   Updated April 6, 2022 at 12:56pm   6 Most recent comment from Uroš Jovanović:Hello Didier,Glad to be able to assist you.Please reach out to us if you have any other questions. Amin Skipping Congratulations PageClosed   Amelia   Updated April 6, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Amin, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. They can be redirected to a new page only after they click on ... Brian Lovelace Amelia Purchase PriceClosed   Amelia   Updated April 6, 2022 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for your feedback. This is an exclusive promo deal that lasts only a couple of days for the purpose of spreading brand awareness. This kind of deal helps us raise the level of ou ... Danielle Managing accountClosed   Amelia   Updated April 6, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Danielle, Thank you for purchasing our product, and for reaching out to us. Amelia is a WordPress booking plugin and it can be installed only in the WordPress environment. It will not work on W ... Jen Booking question about email servicesClosed   Amelia   Updated April 6, 2022 at 10:35am   2 Most recent comment from Miloš Jovanović:Hi, JenFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Elizabeth I need my services displayed in a calendar view like eventsClosed   Amelia   Updated April 5, 2022 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi, ElizabethFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Stuart McDermott Redirect URL After Booking:Closed   Amelia   Updated April 5, 2022 at 4:30pm   4 Most recent comment from Stanislav Snagovskiy:Hello Jarno,Thanks for your note,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a great day! Fred iCal syncClosed   Amelia   Updated April 5, 2022 at 4:01pm   5 Most recent comment from Fred:Thanks a lot Miloš :) Lake Forest Marketing Activating same Amelia across multiple subdomainsClosed   Amelia   Updated April 5, 2022 at 3:47pm   8 Most recent comment from Uroš Jovanović:Hello, Glad to be able to assist you.Have a nice day