We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrea Integration with Google Tag ManagerClosed   Amelia   Updated April 6, 2022 at 2:23pm   3 Most recent comment from Miloš Jovanović:Hi, Andrea- I have updated information on this.We currently don't have integration with Google Tag manager,Our developers might add it in the future, but I can't say an ETA on it.At this t ... Zack May Linking Wordpress and Amelia UsersClosed   Amelia   Updated April 4, 2022 at 2:19pm   11 Most recent comment from Uroš Jovanović:Hello Zack,Thank you for the suggestion. Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free ... Jimmy Deguara LocationClosed   Amelia   Updated April 4, 2022 at 1:33pm   8 Most recent comment from Uroš Jovanović:Hello Jimmy,Glad to hear that the issue has been resolved.We will have this noted for the future. Tirol birth dateClosed   Amelia   Updated April 4, 2022 at 12:31pm   3 Most recent comment from Marko Davidović:Hello Andreas, Thank you for purchasing our product, and for reaching out to us.Unfortunately, the system will not recognize this for now it is necessary to enter this data manually. We are aware that ... Nitin Shah Create Amelia Employee via webhook or APIClosed   Amelia   Updated April 4, 2022 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Nitin, Thank you for purchasing our product, and for reaching out to us. Unfortunately no currently, there is no such feature built-i. You need to create employees for Amelia in the Amelias bac ... Denis Customer Overview DataClosed   Amelia   Updated April 4, 2022 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Denis,Thank you for reaching out to us.The custom fields are connected to the appointment rather than the customer and that is why those fields cannot be present on the Customer page nor be inc ... theBigBanik Select event dateClosed   Amelia   Updated April 4, 2022 at 12:09pm   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Feel free to contact us if you have any other questions. Virginie DUBOSCQ email placeholderClosed   Amelia   Updated April 4, 2022 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi, Virginie Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Veronika Henry issue with syncing Google CalendarClosed   Amelia   Updated April 4, 2022 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Veronika,Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integrat ... Nitin Shah Buddypress IntegrationClosed   Amelia   Updated April 4, 2022 at 10:20am   5 Most recent comment from Aleksandar Vuković:Hello again Nitin. Feature suggestions are forwarded to our management for review.  After it's been reviewed it will be presented on the front page, for voting. Please note that it may take som ... Digital fairy week view for events calender viewClosed   Amelia   Updated April 4, 2022 at 7:26am   8 Most recent comment from Marko Davidović:Hello, Unfortunately, we do not have such documentation but we have a number of clients that are using Amelia in such a way. You can't hide weekends but if you don't work on those days they ... GILLES HAUCHECORNE STRIPE ISSUEClosed   Amelia   Updated April 4, 2022 at 7:19am   13 Most recent comment from Marko Davidović:Hello Gilles, You are most welcome and we are glad to hear that everything is working now. If you have any more questions please feel free to open another ticket. We wish you all the best. Jeffrey Restrict the time to allow employees to cancel or reject appontmentsClosed   Amelia   Updated April 4, 2022 at 7:18am   2 Most recent comment from Marko Davidović:Hello Jeffrey, Thank you for purchasing our product, and for reaching out to us. Unfortunately, there is no such option, you can disable the option for employee to manage their appointments.  The o ... Rossi Marina Klarna on MollieClosed   Amelia   Updated April 3, 2022 at 6:37am   2 Most recent comment from Miloš Jovanović:Hi, MarinaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Alyson Melhus customizing calendar viewClosed   Amelia   Updated April 3, 2022 at 6:26am   2 Most recent comment from Miloš Jovanović:Hi, AlysonThanks for reaching out to us, and my apology for such slow response time.-- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities ...