As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Elisha Klein UI problemClosed   Amelia   Updated April 15, 2022 at 12:46pm   4 Most recent comment from Uroš Jovanović:Hello Elisha,Thank you for pointing it out, I will pass this suggestion to our developer.Please reach out to us if you have any other questions. Karim Mekki Coupon conditionClosed   Amelia   Updated April 15, 2022 at 12:13pm   8 Most recent comment from Miloš Jovanović:Hi, KarimI have found the issue for you.Basically, seems that at some point someone has made a booking on the front-end and set the customer information with the same email as the manager - and now ... Adam Changing EmployeeClosed   Amelia   Updated April 15, 2022 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.For this purpose, you could simply hide the employee field from the front-end on the Amelia/Customize page.Hope this helps you.In regards to the second ques ... Andres Ros Vivancos Multiple appointment managementClosed   Amelia   Updated April 15, 2022 at 10:38am   2 Most recent comment from Uroš Jovanović:Hello Andres,Thank you for reaching out to us.What is the capacity of the service that you offer?Looking forward to your reply. gary wilson stripe paymentClosed   Amelia   Updated April 15, 2022 at 9:19am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.We don't know if you changed anything in the meantime or it was just up to your caching issue but now when we go to you the ... Clément Amelia loading time is problematic (GTMetrix)Closed   Amelia   Updated April 14, 2022 at 1:35pm   4 Most recent comment from Miloš Jovanović:Hi, ClémentI see. Thank you for sharing this with us - it does help to optimize the site as much as possible,i will make a note of this, as it might help others, as well, to maximise the loading sp ... Angélique SchedulesClosed   Amelia   Updated April 14, 2022 at 1:24pm   6 Most recent comment from Uroš Jovanović:Hello Angélique,Glad to be able to assist you.Regarding the first question:Please navigate to the Amelia/Settings/General settings page and simply change the "Default Time Slot Step" value to 15 min ... Veronika Time zone changeClosed   Amelia   Updated April 14, 2022 at 12:55pm   6 Most recent comment from Uroš Jovanović:Hello Veronika,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jeffrey Feature requestClosed   Amelia   Updated April 14, 2022 at 11:38am   2 Most recent comment from Miloš Jovanović:Hi, JeffreyThanks for reaching out to usI will do my best to answer everything correctly.1. allowing Customer and Provider managing their appointments by services instead of the current globally ena ... Michael Veldkamp On SiteClosed   Amelia   Updated April 14, 2022 at 11:32am   4 Most recent comment from Marko Davidović:Hello Francesco,We may not see the best in the picture, but it seems to us that it has been successfully changed on the front on to studio/bonfic that it is a picture of a frontend icon. This solutio ... Camila Parot NotificationsClosed   Amelia   Updated April 14, 2022 at 9:17am   13 Most recent comment from Marko Davidović:Hello Camila, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best ... Camila Parot Client Front end Panel ReschedulingClosed   Amelia   Updated April 14, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.When customer books an appointment with one employee he will always see time slots only from that employee for the same service. ... Tyler Yanta Integration with LiveWebinarClosed   Amelia   Updated April 14, 2022 at 6:41am   12 Most recent comment from Marko Davidović:Hello Tyler,Yes, this is the new page, I'm glad that the feature is already there and that you have upvoted. Feel free to leave there any suggestions that you have on that page.If you have any mo ... Francesca Kendall CouponsClosed   Amelia   Updated April 14, 2022 at 6:34am   6 Most recent comment from Marko Davidović:Hello Francesca,When you create a new appointment, you can immediately insert a coupon,If the appointment is already booked and you offer a customer discount and you need a coupon, the only way is to ... Christopher How To Let Customer Select Their Own Booking TimeframesClosed   Amelia   Updated April 13, 2022 at 6:48pm   2 Most recent comment from Miloš Jovanović:Hi, ChristopherThanks for reaching out to us-Our developers have in scope to add this feature in the future, where customers can have more freedom in setting up the variable times as you described; ...