As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Lia Gerrits van den Ende Edit ICS titleClosed   Amelia   Updated April 18, 2022 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello Lia,Thank you for reaching out to us.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this in t ... Jonathan Hoppes CouponsClosed   Amelia   Updated April 18, 2022 at 2:08pm   4 Most recent comment from Uroš Jovanović:Hello Jonathan,Will keep you update on that.Please reach out to su if you have any other questions. Conor Smart OrderClosed   Amelia   Updated April 18, 2022 at 12:33pm   23 Most recent comment from Uroš Jovanović:Hello Conor,Thank you for clearing that up.As Amelia does not have that many resources to be loaded on the page, this could be caused by plenty of other factors that I listed below. Amelia gets loaded ... gary wilson Responsive on iPhoneClosed   Amelia   Updated April 18, 2022 at 11:34am   2 Most recent comment from Marko Davidović:Hello Gary, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. EIKI SHIROMA dont appear some short code like [ameliabooking] on new pagesClosed   Amelia   Updated April 18, 2022 at 10:20am   4 Most recent comment from Marko Davidović:Hello Eiki,For now, we don't have a better solution, but almost all of the codes except a couple of basic codes, have to be entered manually, depending on the combination and parameters you want ... Felicia Dhanani Sending access linkClosed   Amelia   Updated April 18, 2022 at 9:42am   9 Most recent comment from Marko Davidović:Hello Felicia,No worries we are glad that were able to find the issue and help you.In one of the next Amelia updates, you will be able to import customers and to register them as a customer in Amelia. ... Prateek Biyani Mobile formattingClosed   Amelia   Updated April 18, 2022 at 1:57pm   3 Most recent comment from Marko Davidović:Hello Prateek, We just got feedback from our colleagues. This is an issue due to the theme, the issue is in the header and the theme has big padding on the side that additionally compresses everything ... Georgi Vasilev RolesClosed   Amelia   Updated April 18, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Georgi,We are glad that everything has been sorted out and that you have found the issue. If you have any more questions please open another ticket and we will gladly help you there. Remko Sieben Event booking formClosed   Amelia   Updated April 18, 2022 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Remko,Thank you for reaching out to us.You can use the following CSS to hide that part of the booking form: .amelia-app-booking #amelia-booking-wrap #am-events-booking .am-event-list .am-event . ... Henning Emails not sending/Problem with Wordpress userClosed   Amelia   Updated April 18, 2022 at 7:55am   7 Most recent comment from Uroš Jovanović:Hello Jonathan, Thank you for sharing your solution, we will keep that noted for future reference. Please reach out to us if you have any other questions by opening a ticket. Chris Usability: suggestionsClosed   Amelia   Updated April 18, 2022 at 7:39am   5 Most recent comment from Marko Davidović:Hello Chris,Thank you for your suggestion, we will pass it on to our developers. In the meantime, if you have any further questions please do not hesitate to ask.We wish you all the best. Georgi Vasilev Make weekend days bookable only for full day (8hrs)Closed   Amelia   Updated April 18, 2022 at 7:28am   4 Most recent comment from Marko Davidović:Hello Georgi, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. Tania Hiatt updateClosed   Amelia   Updated April 15, 2022 at 3:45pm   2 Most recent comment from Uroš Jovanović:Hello Tania,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Andy Voss Showing all events in a bookingClosed   Amelia   Updated April 15, 2022 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello Andy,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this i ... A Lista Digital Some stuff in the plugin don't translate to portuguese and i can't find a way to change itClosed   Amelia   Updated April 15, 2022 at 1:31pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you ...