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Public Tickets

Joshua Jia Email notifications not workingClosed   Amelia   Updated January 6, 2022 at 10:33am   11 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for reaching out to us.Can you please open a new ticket regarding this issue and we will provide you with full support. Sadat Plugin not respondingClosed   Amelia   Updated January 6, 2022 at 10:13am   8 Most recent comment from Aleksandar Vuković:Hey NicolasI'm glad to see Uros helped you with thisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jose Nino Package CouponClosed   Amelia   Updated January 6, 2022 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello JoseI am sorry to disappoint you, but no progress has been made in this direction. Since a package can have a custom price, coupons haven't been added to packages, and at the moment, that i ... Roy van Lieshout Email notifications to employee don't updateClosed   Amelia   Updated January 6, 2022 at 8:30am   4 Most recent comment from Marko Davidović:Hello Roy,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ... ojasya thakur Bug - financial transaction get deletedClosed   Amelia   Updated January 6, 2022 at 7:55am   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback.Until Amelia is able to actually refund the payment, we can't change the status of the payment to "Refunded", as that may (and will) not be true in most cases.I' ... bobbie cone appointmentsClosed   Amelia   Updated January 5, 2022 at 4:23pm   15 Most recent comment from Uroš Jovanović:Hello Bobbie,Please navigate to the plugins page and you will see that you are now able to update the plugin (Screenshot attached).In regards to the days off display. This is the default behavior of t ... Kayleigh Reed Customising eventsClosed   Amelia   Updated January 5, 2022 at 3:02pm   4 Most recent comment from Marko Davidović:Hello Kayleigh, If you want to create an event just for informational purposes you can do that easily. You can create an event for example "informational purpose" and set that capacity is one. After t ... SupportTechnique Web Hook ContentClosed   Amelia   Updated January 5, 2022 at 2:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.WebHooks are being sent to an endpoint, and they should be picked up, as mentioned in our documentation where we used Zapier as an ex ... KANA KIMURA working time and day off settingClosed   Amelia   Updated January 5, 2022 at 2:15pm   4 Most recent comment from Marko Davidović:Hello Kana, You can find edit employee in Amelia/employee/edit employee. When you go to employees option you need to click on the employee and you will the option to edit an employeeHope this helps. Bence Nagy Amelia cancellation URLClosed   Amelia   Updated January 5, 2022 at 1:58pm   5 Most recent comment from Marko Davidović:Hello Bence, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. SYS support See on what page the appointment has been bookedClosed   Amelia   Updated January 5, 2022 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Marteen,Thank you for reaching out to us.Unfortunately, there is no option to see on which page the user had booked an appointment.Please feel free to search through our feature suggestion page ... Umberto Meroni Meroni Filters on user creationClosed   Amelia   Updated January 5, 2022 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Umberto Thank you for your purchase. You can try using the WP hook which is triggered when the WP ser is created (so you need to enable "Automatically create Amelia Customer user" in Settings/Ro ... Suzanne timezone settings not in settings general as indicated in docClosed   Amelia   Updated January 5, 2022 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello SuzanneThank you for your purchase.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting ... Adrián Ďurica Amelia - My profile - DateTimePickerClosed   Amelia   Updated January 5, 2022 at 10:58am   5 Most recent comment from Marko Davidović:Hello Adrián, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Nicolas Amelia not loading appointmentsClosed   Amelia   Updated January 5, 2022 at 10:50am   9 Most recent comment from Uroš Jovanović:Hello Nicolas,We are here to helpDon't hesitate to contact us if you have any other questions.Happy New Year!