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Public Tickets

Alan Amelia Events CapacityClosed   Amelia   Updated March 23, 2021 at 10:01am   4 Most recent comment from [deleted]:Hello Alan, We implement feature requests/suggestions to the plugin based on users' requests, mostly based on the number of votes these requests/suggestions get by our users, so the feature req ... Vicens Martí Serrano ​Select the total number of participants in one step!Closed   Amelia   Updated March 23, 2021 at 9:24am   4 Most recent comment from [deleted]:Hola, Vicens!The refund should be transferred to your account in 5-7 business days, as I mentioned before.Regarding the total number of participants: hopefully, our developers will add this feature so ... Shota Ando When new customer lost link for set password first time, how can I make the link again?Closed   Amelia   Updated March 22, 2021 at 9:32pm   2 Most recent comment from [deleted]:Hi, Shota!I apologize for the delayed response.You should send them the Customer Panel Page URL and please make sure that the Customer Panel Access notification is enabled on the Amelia -> Notificat ... Denis Lord Cancellation of mettein or eventClosed   Amelia   Updated March 22, 2021 at 5:11pm   2 Most recent comment from [deleted]:Hi Denis,thank you for reaching out to us.You can go to Amelia > Settings > Roles, and enable Customer Panel, and what approvals you will give to your customer. With this, they will receive a link w ... krithi n AppointmentsClosed   Amelia   Updated March 22, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi Krithi,I have responded to the other ticket which you have sent for this issue, so we can close this one as a duplicate and continue the conversation there.Thank you. Shota Ando Some time lost doesn't show after saving Special Day.Closed   Amelia   Updated March 22, 2021 at 4:14pm   3 Most recent comment from [deleted]:Hello Shota!thank you for contacting; I apologize for the later response, as we don't work on weekends.I am happy to hear this worked!You can also make multiple shifts for your employee in one da ... Fausto Giungato Customize Event CalendarClosed   Amelia   Updated March 22, 2021 at 3:42pm   4 Most recent comment from [deleted]:Hello Fausto,I apologize for the later response as we don't work on weekends.We are working on the width and it will be included in one of our future updates; for now, as the events calendar is r ... David Booking Plugin issueClosed   Amelia   Updated March 22, 2021 at 2:32pm   16 Most recent comment from [deleted]:Hi David,thank you for the kind reply; I apologize for the later response as we don't work on weekends.Your reply has now been set to Private, don't worry.Also, please check your employee; u ... Will Zoom class connectionClosed   Amelia   Updated March 22, 2021 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello WillThe plugin creates the meeting, and the link automatically (programmatically). If your event or appointment accepts more than one customer (max capacity set to >1), the same link will be se ... Enzo I can't create a PackagesClosed   Amelia   Updated March 22, 2021 at 1:48pm   11 Most recent comment from [deleted]:Hi Enzo,thank you for letting me know! I'm glad to hear everything works properly now.I apologize for the later response as we don't work on weekends.If you have any other questions or conce ... Rogier van der Heide payment optionsClosed   Amelia   Updated March 22, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Rogier,thank you for reaching out to us; I apologize for the later reply as we don't work on weekends.We currently have a discount option of creating a coupon with a code that you can provide ... Mandy Oldfield Zoom linksClosed   Amelia   Updated March 22, 2021 at 12:17pm   2 Most recent comment from [deleted]:Hi Mandy,thank you for reaching out to us.I apologize for the later response as we don't work on weekends.Can you let me know if you have changed the placeholder in the email notification after c ... Caleb Colosky BugClosed   Amelia   Updated March 22, 2021 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello CalebHave you configured the %recurring_appointments_details% placeholder? If you have, did you add it to your employees' and customers' notification templates?This placeholder is sp ... ed houston how do I do a refund if someone cancels an appointment?Closed   Amelia   Updated March 22, 2021 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your purchase.Amelia doesn't have any built-in features that would allow you to issue refunds automatically. You will need to do that from Stripe.In order to see which cust ... Gill Wilson Calandar Pick Date & Time lookClosed   Amelia   Updated March 22, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi, Gill!I apologize for the delayed response.And thank you for choosing Amelia.Issues like this one usually occur when Amelia's CSS wasn’t applied correctly or there is a conflict with another ...