As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Antonio Notify on customer cancellationClosed   Amelia   Updated April 29, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hey, Antonioi forgot to say;may I ask you for a small favour if you don’t mind?  Can you, please, leave a quick review on this page if you have an account at wordpress.org and have a moment?No n ... Damir Serbanovic I have a new question about text translationClosed   Amelia   Updated April 29, 2022 at 2:02pm   2 Most recent comment from Uroš Jovanović:Hello Damir,Thank you for reaching out to us.If you cannot find that string in the languages file. You can add the following lines to your en_UK directory and translate them: #: src/Infrastructure/WP/ ... Martin Suchta google mail connect employeeClosed   Amelia   Updated April 29, 2022 at 1:58pm   7 Most recent comment from Uroš Jovanović:Hello Martin,Glad to hear that.Please let me know if you need assistance with the Outlook integration.In regards to the iCal integration, the developers might add this in the future, but I can't ... Jay Update issuesClosed   Amelia   Updated April 29, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Jay,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Joachim Thank you page / Conversion trackingClosed   Amelia   Updated April 29, 2022 at 1:22pm   4 Most recent comment from Miloš Jovanović:Hey, Joachim I am happy to see that it worked, that is awesome Of course, if anything else happens or if you need assistance with any unrelated matter, don't hesitate to reach out to us. - My apo ... Joachim Employee login / dateClosed   Amelia   Updated April 29, 2022 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi, JoachimI hope you are doing wellThanks for reaching out to us.-I see what you mean... Basically, this is the default view, when ever you  log in as the employee into the panel, it will present ... Joachim E-mail shortcodeClosed   Amelia   Updated April 29, 2022 at 1:10pm   4 Most recent comment from Miloš Jovanović:Hey, JoachimYes, i can see what you mean.-- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. We only have the placeholder tha ... Omar Multiple eventsClosed   Amelia   Updated April 29, 2022 at 10:54am   2 Most recent comment from Miloš Jovanović:Hi, OmarFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Federico Information About Marketing ToolsClosed   Amelia   Updated April 29, 2022 at 10:21am   6 Most recent comment from Marko Davidović:Hello Federico,You are welcome and when we get some feedback from them we will contact you. nicolas ReservasClosed   Amelia   Updated April 29, 2022 at 9:43am   17 Most recent comment from Marko Davidović:Hello Nicholas,As far as we can see, notifications are not being sent now, but notifications used to work without an issue as we recall, in which case we would ask you to review the following few thin ... Stuart McDermott Events not displaying on pageClosed   Amelia   Updated April 29, 2022 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello Stuart.Sorry for the late repsonse.Are you maybe using tags in the shortcodes?If you are, we have a bug related to it, but there's a fix. Please download the new installation file for Ameli ... Alyssia Aulenberg URGENT: Events "no entry"Closed   Amelia   Updated April 29, 2022 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello AlyssiaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Matthew Hellier time in back end does not match that shown in front endClosed   Amelia   Updated April 29, 2022 at 7:17am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and tak ... Kobra Rocks french translation wrong for "Save 10%""Closed   Amelia   Updated April 29, 2022 at 7:01am   6 Most recent comment from Marko Davidović:Hello,You are welcome, and we thank you for the file that you have sent us. We will forward it to our management.If you have any more questions please open another ticket and we will gladly help you t ... Tania Hiatt Addding appointmentsClosed   Amelia   Updated April 29, 2022 at 6:39am   2 Most recent comment from Marko Davidović:Hello Tania, Thank you for purchasing our product, and for reaching out to us. User or appointment details can be displayed in Google/Outlook Calendar. You just need to put placeholders in Event Des ...