We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barnaby Kerekes Recurring Appointments and ClassesClosed   Amelia   Updated April 26, 2022 at 10:31am   4 Most recent comment from Marko Davidović:Hello Barnaby,We apologize for answering later than usual We have had national holidays in the past few days.We checked in our system and we can see that you already have this e-mail entered, just go ... Amin Talab Amelia vs. Wordpress AccountClosed   Amelia   Updated April 26, 2022 at 10:29am   2 Most recent comment from Uroš Jovanović:Hello Amin,Thank you for reaching out to us.For this purpose, you could disable the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings page.Please provide me with ... Richard Show Service Price on FrontendClosed   Amelia   Updated April 26, 2022 at 10:06am   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add thi ... CAROLINA Configuración de disponibilidadClosed   Amelia   Updated April 26, 2022 at 10:00am   2 Most recent comment from Uroš Jovanović:Hello Carolina,Thank you for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation ... Chris Problems and poor design issuesClosed   Amelia   Updated April 26, 2022 at 9:39am   15 Most recent comment from Aleksandar Vuković:It was nice, thank you Chris.Also, thank you for your feedback. I'll make sure to forward this to our developers and product managers, so they can plan some changes in the future. As you said - i ... Yvonne Shevnin Amelia Fatal Error MessageClosed   Amelia   Updated April 26, 2022 at 9:12am   5 Most recent comment from Uroš Jovanović:Hello Yvonne,Thank you for providing us with the admin credentials.Apologies for the delayed response as we have had our National holiday for the past 4 days.Glad to hear that the issue has been resol ... Aldo Ceja Can I download a reservation in PDF?Closed   Amelia   Updated April 26, 2022 at 9:00am   3 Most recent comment from Uroš Jovanović:Hello Aldo, Thank you for reaching out to us. Apologies for the delayed response as we have had our National holiday these past four days.- I am sorry to disappoint you, but at this time, this is not ... Georgi Vasilev Woocommerce tax is zeroClosed   Amelia   Updated April 26, 2022 at 8:20am   11 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Matthew Gerrish Adding a bcc to certain notificationsClosed   Amelia   Updated April 26, 2022 at 7:06am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.We apologize for answering later than usual We have had national holidays in the past few days.We are not aware of Trust ... Michael Hamann Request a price and/or normal chekoutClosed   Amelia   Updated April 26, 2022 at 6:29am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for purchasing our product, and for reaching out to us. We don't know exactly what you want to achieve but we have an option for on-site - in-person payment, or you can p ... jason liss SMTP - Emails not sendingClosed   Amelia   Updated April 26, 2022 at 6:29am   5 Most recent comment from Marko Davidović:Hello Elena, We apologize for answering later than usual we have had national holidays in the past few days. We do not know which issue you have, we recommend that you open your ticket and write to us ... Andy Customer rescheduling appointmentsClosed   Amelia   Updated April 26, 2022 at 6:22am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us. We apologize for answering later than usual we have had national holidays in the past few days. Unfortunately, they can� ... Tung Truong Email PlaceholderClosed   Amelia   Updated April 26, 2022 at 6:16am   10 Most recent comment from Marko Davidović:Hello Tung Truong, We apologize for answering later than usual we have had national holidays in the past few days. Amelia has the ability to automatically update but it depends on your WordPress setti ... Digitais Studio Booking processsClosed   Amelia   Updated April 25, 2022 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us and sorry for the late response.Also, thank you for letting us know the issue has been solved. If you need some further assistance, please feel free to rea ... Adam Age fieldClosed   Amelia   Updated April 24, 2022 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ...