We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Suus Wolters GDPR complianceClosed   Amelia   Updated May 18, 2022 at 12:01pm   3 Most recent comment from Miloš Jovanović:Hi, Suus Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... DoQtor Adding Amelia to Testing SiteClosed   Amelia   Updated May 18, 2022 at 10:19am   5 Most recent comment from Marko Davidović:Hello,We have a baic license that can be used on one domain, pro licence that can be used on 3 domains and developer licence that can be used on unlimited number of domain.You have the Developer licen ... Filippos Sdralias Total Number SelectClosed   Amelia   Updated May 18, 2022 at 10:18am   7 Most recent comment from Uroš Jovanović:Hello Filippos,Glad to hear that. I hope that it will get implemented as soon as people vote for that feature.Please reach out to us if you have any other questions. Lowe Marketing One client can make two bookings at the same hour with different employeesClosed   Amelia   Updated May 18, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello,  Thank you for contacting us.Yes, this is possible because appointments with other employees are counted separately. If they try to book an appointment with the same employee at the same time, ... Marcus employees managing their own calendarClosed   Amelia   Updated May 18, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Marcus,  Thank you for contacting us.Yes, the employee can manage their working hours in the employee panelAll you have to do is to give them those permissions in Amelia / settings / role setti ... Krisztian Nagy How to turn off mandatory fields in appointmentsClosed   Amelia   Updated May 18, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Krisztian,  Thank you for contacting us.When you have several questions, issues or suggestions , please open a new ticket, and we will help you there. In that way, issues and questions which ... FOUQUET Personalize formClosed   Amelia   Updated May 18, 2022 at 6:53am   10 Most recent comment from Marko Davidović:Hello, We are glad to hear that you make it work as for changing the words, words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and ... Karl Gilmore Booking Period limitClosed   Amelia   Updated May 18, 2022 at 6:20am   4 Most recent comment from Marko Davidović:Hello Karl,Unfortunately, no there is no other way of doing this at the moment. Maybe you can try to achieve this with recurring events.I'll kindly ask you to add it as a feature suggestion on t ... Rodolfo Diniz FuncionalidadeClosed   Amelia   Updated May 17, 2022 at 10:31pm   2 Most recent comment from Uroš Jovanović:Hello Rodolfo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jan Confirmation E-MailClosed   Amelia   Updated May 17, 2022 at 5:53pm   2 Most recent comment from Miloš Jovanović:Hi, JanThanks for reaching out to us.Can you please try these placeholders?You can find them in the Notification settings, under "Extra" placeholder selection; and it will pull any extras that you ha ... Nicole Perron Applying Google Meet to a subset of listed servicesClosed   Amelia   Updated May 17, 2022 at 1:54pm   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... CTTech Easier group bookingsClosed   Amelia   Updated May 17, 2022 at 1:31pm   2 Most recent comment from Miloš Jovanović:Hi, CTTech Thanks for reaching out to us - At this time, it is not possible to change the booking behaviour of the Booking Forms. We will work to add something similar for customization in the futu ... Marina SEO on services descriptionsClosed   Amelia   Updated May 17, 2022 at 12:51pm   2 Most recent comment from Miloš Jovanović:Hi, MarinaThank you for reaching out to usThe best thing to do here would be to create a "landing" page for the services you provide. Those would be images or simple buttons that would lead the user ... Marina Generate a hundred different promo codesClosed   Amelia   Updated May 17, 2022 at 11:05am   2 Most recent comment from Marko Davidović:Hello Marina,  Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia. All coupons have to be created manually at this moment.I'll kindly ask you to add it ... Ahmed Mearaj Ali The event price tagClosed   Amelia   Updated May 17, 2022 at 10:44am   6 Most recent comment from Marko Davidović:Hello Ahmed Mearaj Ali,You are welcome. You need to go to the page where you set that shortcode tag and change it or delete it and set a new shortcode for the event.Hope this helps.