We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raytillia Balam Multiple schedulingClosed   Amelia   Updated May 23, 2022 at 7:44am   2 Most recent comment from Uroš Jovanović:Hello Raytillia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Gerhard Reus Custom Follow Up - Custom Notification for Event TagsClosed   Amelia   Updated May 23, 2022 at 7:39am   3 Most recent comment from Marko Davidović:Hello again Gerhard,I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those features ... Gerhard Reus Make past events dissapearClosed   Amelia   Updated May 23, 2022 at 7:37am   7 Most recent comment from Marko Davidović:Hello Gerhard,You are most welcome, If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Have a nice day. Herman Ruswanto Monthly ScheduleClosed   Amelia   Updated May 23, 2022 at 7:32am   2 Most recent comment from Marko Davidović:Hello Herman,  Thank you for contacting us.The working hours of the service depend on the working hours of the employee. If you want the service to work only on Sundays, you need to set the employee ... JOUSSEAUME personalize customer dataClosed   Amelia   Updated May 23, 2022 at 6:41am   2 Most recent comment from Marko Davidović:Hello,  Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia. For now, the form cannot be changed, unfortunately, I'll kindly ask you to add it as a fea ... Pierre THIRIET first name repetition problemClosed   Amelia   Updated May 23, 2022 at 6:35am   5 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for clearing that up.Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Carles Actualización a versión 4.6Closed   Amelia   Updated May 20, 2022 at 8:00pm   4 Most recent comment from Miloš Jovanović:Hi, CarlesYou're welcome. If you have any questions that are not related to this, don't hesitate to open a new ticket. Thank you. Mrs Nicola D Ragon-Paxton Hidden eventsClosed   Amelia   Updated May 20, 2022 at 6:06pm   2 Most recent comment from Miloš Jovanović:Hi, Mrs Nicola Thanks for reaching out to us. That is quite an interesting question, to be honest. Regarding hiding the event, did you do this, on the Customize tab of the Event, i guess? If you did ... Cassie Okenka Finance tabClosed   Amelia   Updated May 20, 2022 at 3:10pm   7 Most recent comment from Miloš Jovanović:Hi, Cassie No problem at allWe take great value from our users' feedback and suggestions, and we apply them to improve the plugin as much as possible;Our developers work tirelessly to implement ... [email protected] Expires NotificationsClosed   Amelia   Updated May 20, 2022 at 1:55pm   4 Most recent comment from Uroš Jovanović:Hello,The last available time slot will be displayed according to the "Period available for booking in advance" option for the specific service.Please let me know if you have any other questions. Giam Hold the time slotClosed   Amelia   Updated May 20, 2022 at 11:18am   13 Most recent comment from Uroš Jovanović:Hello Giam,Can you please provide me with the admin access as I tried to log into the back-end but the user credentials that you had provided me with are not for the admin user?Looking forward to you ... Roy Number of people with overview bookingClosed   Amelia   Updated May 20, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Roy,  Thank you for contacting us.We are glad to hear that you like Amelia. Unfortunately, there is no built-in option to hide it, but you can try to hide it with these 2 custom CSS codes. .am- ... Nikki Managing BookingsClosed   Amelia   Updated May 20, 2022 at 8:15am   2 Most recent comment from Marko Davidović:Hello Nikki,  Thank you for contacting us.For example, when you have 10 filled seats on the appointment And when customer cancel appointment Free slots will continue to be considered as avaliable bec ... Gerardo added personsClosed   Amelia   Updated May 19, 2022 at 4:52pm   8 Most recent comment from Miloš Jovanović:Hi, Gerardo Regarding the first question, i would say probably several months, but we don't like to say any ETA's because during development, sometimes unpredictable factors can happen tha ... Debbie van Cleef All sessions in package with either service in the packageClosed   Amelia   Updated May 19, 2022 at 12:48pm   7 Most recent comment from Marko Davidović:Hello Debbie,Thank you for your suggestion, every suggestion and vote counts. In that way we have a better overview of the needs that our customers have.If you have any more questions please open anot ...