We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Keeps Deactivating on MultisiteClosed   Amelia   Updated May 12, 2022 at 8:48am   9 Most recent comment from Marko Davidović:Hello John, We deeply apologize to you, we do not know why you didn't receive our answer. We can't know what is in question until we try to debug.Would you be able to provide us with a stag ... Karisa Prestera Errror Message, No employees or services are createdor no employees are assigned to the service, at this moment - however both employees and services have been createdClosed   Amelia   Updated May 12, 2022 at 7:24am   2 Most recent comment from Marko Davidović:Hello Karisa, Thank you for purchasing our product, and for reaching out to us.Please check these points just in case: 1. Are these services visible on the site?  2. If they are, is the employee assi ... Tracy Farnden Event Function - cannot see maximum allowed spotsClosed   Amelia   Updated May 11, 2022 at 11:47pm   9 Most recent comment from Uroš Jovanović:Hello Tracy,Unfortunately, I can no longer log into your website.Can you please check that so I can log into it and provide you with an update on this issue?Looking forward to your reply. James Singleton Creating Pop Up From Button To Display One Service Category?Closed   Amelia   Updated May 11, 2022 at 11:41pm   4 Most recent comment from Uroš Jovanović:Hello James,Can you please check if you can log into your website as it is loading forever from my end?Looking forward to your reply. gary wilson group bookingsClosed   Amelia   Updated May 11, 2022 at 11:35pm   4 Most recent comment from Uroš Jovanović:Hello Gary,Glad to hear that. Let me know if that works for you.Are you referring to booking an appointment for the package from the front or back end?Looking forward to your reply. Sheila Zayas Customer access panelClosed   Amelia   Updated May 11, 2022 at 11:10pm   2 Most recent comment from Uroš Jovanović:Hello Sheila,Thank you for reaching out to us.The customer panel access notification gets sent out when the customer clicks on "Send access link" or "Forgot password". If you prefer, you can add the c ... Gerardo setting right time slotsClosed   Amelia   Updated May 11, 2022 at 7:48pm   6 Most recent comment from Miloš Jovanović:Hi, GerardoI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Jenny Pictures in Location Description?Closed   Amelia   Updated May 13, 2022 at 1:37pm   5 Most recent comment from Miloš Jovanović:Hi, JennyI have confirmed this with our senior team and developers.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The dev ... Sérey Number of events - shortcodeClosed   Amelia   Updated May 11, 2022 at 2:40pm   6 Most recent comment from Miloš Jovanović:Hi, SéreyAfter testing, the developers advised.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers will work on ... Denis custom pricing booking slot set to zero instead of pre selectionClosed   Amelia   Updated May 11, 2022 at 1:55pm   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for purchasing our product, and for reaching out to us.We checked with our colleagues that will be changed soon, we don't have an exact eta for that. For now, you can add s ... Gerhard Reus Event time not showingClosed   Amelia   Updated May 11, 2022 at 1:17pm   4 Most recent comment from Marko Davidović:Hello Gerhard,I understand what you mean I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requ ... Harith Jayasena Different Prices for Different CountriesClosed   Amelia   Updated May 11, 2022 at 1:04pm   4 Most recent comment from Marko Davidović:Hello Harith, Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list ... Edmondo Custom form fieldsClosed   Amelia   Updated May 11, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Edmondo, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Our custom filed are fixed they are not dynamic and ... Sylvie Hanna google calendar and AmeliaClosed   Amelia   Updated May 11, 2022 at 11:47am   4 Most recent comment from Miloš Jovanović:Hi, SylvieSorry for the delayed response.I see what you mean. We will not touch anything for now.If you notice anything, please let us know and we will help.Thank you Ferdi Notifications to all customersClosed   Amelia   Updated May 11, 2022 at 11:00am   2 Most recent comment from Marko Davidović:Hello Ferdi, Thank you for purchasing our product, and for reaching out to us.Not that cant be right of course you are correct. Please send us screenshots of your notifications to see which placehold ...