We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

joey Amelia malfunctioningClosed   Amelia   Updated May 27, 2022 at 12:53pm   7 Most recent comment from Uroš Jovanović:Hello Joey,The difference in the time zone is due to the fact that the time zone on your website is set to UTC +0 and the employee's time zone is set to Asia/Singapore. The time slot on the fron ... Dunja notification not changingClosed   Amelia   Updated May 27, 2022 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Dunja,Here is the issue with the notifications being sent out with the old template.You will have to change the template in the German language for the notifications to be sent out with the prop ... Jesus Benjamin Yam Aguilar AutoconfirmClosed   Amelia   Updated May 27, 2022 at 8:20am   7 Most recent comment from Uroš Jovanović:Hello Jesus,Thank you for providing me with the admin credentials.The only option for Amelia to autoconfirm the appointment with the PayPal payment method is to set the default appointment status to ... Leon User roles - appointments not showing up for managerClosed   Amelia   Updated May 26, 2022 at 10:05pm   8 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for the heads up.Please reach out to us if you have any questions. Daisuke Karaoke Front end not loadingClosed   Amelia   Updated May 26, 2022 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, Daisuke KaraokeI sincerely apologise for the waiting time for the response.I see my colleague has already started to respond on the other ticket you made for this issue https://tmsplugins.ticksy ... Marek Error message when trying to connect employee to Microsoft Outlook CalendarClosed   Amelia   Updated May 26, 2022 at 3:26pm   3 Most recent comment from Uroš Jovanović:Hello Marek,Thank you for reaching out to us.This is an issue with the permissions on the hosting, we have had a similar issue reported to us recently.Can you please reach out to your hosting provider ... Marek Passing on value in a linkClosed   Amelia   Updated May 26, 2022 at 11:38am   2 Most recent comment from Marko Davidović:Hello Marek,Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia.We are sending you an article where you can read more about how you can create a pop-up with El ... Thomas Koeppel WebhookClosed   Amelia   Updated May 26, 2022 at 11:01am   11 Most recent comment from Marko Davidović:Hello Thomas,We are sorry that you are leaving us, some issues simply take much longer to resolve. Tickets on this platform close automatically after a week, but you can contact us at any time if you ... Jake Clifford Events not showing up on our front end page anymoreClosed   Amelia   Updated May 26, 2022 at 7:58am   10 Most recent comment from Marko Davidović:Hello Jake,Everything should be resolved now with the new version. Several dozen of our users confirmed to us that the fix works and that everything is as it should be.Please provide me a temporary W ... Accodelades Catalog View is BrokenClosed   Amelia   Updated May 26, 2022 at 7:38am   3 Most recent comment from Uroš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3047070/ For future reference, please don't open multip ... Mayank Paytm payment gateway integrationClosed   Amelia   Updated May 25, 2022 at 8:57pm   2 Most recent comment from Miloš Jovanović:Hi, Mayanksorry for the delayed answer.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers will work on adding ... Gerardo Subscriber NotificationClosed   Amelia   Updated May 25, 2022 at 8:55pm   2 Most recent comment from Miloš Jovanović:Hi, Gerardo Sorry for the delayHere is what you can do. Disable this setting in Amelia Roles settings :And they should stop receiving this.Let me know how it goes. Thanks Kate Donaghey TranslationClosed   Amelia   Updated June 27, 2022 at 4:14pm   5 Most recent comment from Miloš Jovanović:Hi, KateFirstly my sincerest apologies for all the waiting time on this.-I have been advised. Basically, the translation of the months on the calendar for time slots is being pulled by a 3rd party l ... dino Antonioni service taxClosed   Amelia   Updated May 25, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello dino, Thank you for purchasing Amelia, and for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, ... Aaron Craig When trying to test book Amelia never finishes loadingClosed   Amelia   Updated May 25, 2022 at 11:35am   6 Most recent comment from Uroš Jovanović:Hello Aaron,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ...