We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexandre Pepe booking procedureClosed   Amelia   Updated May 11, 2022 at 10:55am   4 Most recent comment from Marko Davidović:Hello Alexandre,You're welcome, and I absolutely agree with you and understand you. The screenshot I sent you is from my site, the date selected remains and it is visible (in my case the purple c ... Daniel Include tax in price with WooCommerce ingegrationClosed   Amelia   Updated May 11, 2022 at 10:11am   4 Most recent comment from Aleksandar Vuković:Hello SimonTaxing and invoices are still on our "To-Do" list, and we hope they will be implemented in the next couple of months, but we can't promise that. Julien Aflalo Book multiple events at the same timeClosed   Amelia   Updated May 11, 2022 at 8:54am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. All appointments and events must be booked separately ... CAROLINA Duración de los serviciosClosed   Amelia   Updated May 11, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Carol, Thank you for purchasing our product, and for reaching out to us.In order to be able to change the length of the time slots as desired, you need to set the default time slot in Amelia / s ... Xosé Questions about featuresClosed   Amelia   Updated May 11, 2022 at 6:58am   2 Most recent comment from Marko Davidović:Hello Xosé, Thank you for purchasing our product, and for reaching out to us.We are not familiar with that and it is not possible in Amelia at the moment. Each appointment (unless it is a recurring o ... martin CouponsClosed   Amelia   Updated May 11, 2022 at 6:23am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing our product, and for reaching out to us.Not exactly. Our coupon code will be sent after the customer schedules x number of the same appointments (with the same s ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated May 11, 2022 at 1:07am   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates but there is no ETA at the moment.Please reach out to us if you have any other questions. Sabrina Michaud Lost password link not workingClosed   Amelia   Updated May 10, 2022 at 11:47pm   7 Most recent comment from Miloš Jovanović:Hi, Sabrina I agree.  We will do our best to implement it in the future, I will suggest it to the developers. I just forgot to add - there is a workaround, if you want to allow employees access to ... Pablo Hernandez Display services for specific usersClosed   Amelia   Updated May 10, 2022 at 11:24pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in t ... Manuel events list date filter - selecting a date range would be usefulClosed   Amelia   Updated May 10, 2022 at 3:43pm   4 Most recent comment from Miloš Jovanović:Hi, ManuelSorry for the delayed response.I can absolutely understand what you mean.We take very high value from users helping us suggest improvements/find bugs, and it saves our developers a lot of ... Anna Stranack, Rachelle Greer Update 4.5Closed   Amelia   Updated May 10, 2022 at 1:47pm   6 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for providing me with the update.Since my last reply, the new version of the Amelia plugin has been released (4.6). You will not lose any settings when you install the latest vers ... Leszek Piątek Additional fields in eventsClosed   Amelia   Updated May 10, 2022 at 12:50pm   2 Most recent comment from Uroš Jovanović:Hello Leszek,Thank you for reaching out to us.We have a plan to add that feature in one of the future updates, but there is no ETA at the moment.Please reach out to us if you have any other questions ... Tim Davis Payment processing error - StripeClosed   Amelia   Updated May 10, 2022 at 12:01pm   6 Most recent comment from Miloš Jovanović:Hey, TimSorry for the waiting time.Thanks for the Admin access; we have just done a quick Test,i am hoping we haven't disrupted anything in your flow of the business;we have switched Stripe into ... Christophe Front-end customers panel ErrorClosed   Amelia   Updated May 10, 2022 at 11:50am   23 Most recent comment from Uroš Jovanović:Hello Christophe,Does this issue occur only with the customers that I mentioned below?Looking forward to your reply. Martin Grether Employee > german translationClosed   Amelia   Updated May 10, 2022 at 10:55am   4 Most recent comment from Marko Davidović:Hello Martin,Please try it out this is the easiest and fastest approach. There is no reason not to work, we have a lot more options in Amelia/customize section we suggest trying them all out.Once you ...