We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonathan Hoppes Customer Account not needed for specific productClosed   Amelia   Updated May 24, 2022 at 7:06am   4 Most recent comment from Marko Davidović:Hello Jonathan,We haven’t encountered this view before so we don’t know exactly what it looks like and what exactly and how you connected all of that. But option 2 is possible in Amelia. In Amelia ... Martin Peake new site incomingClosed   Amelia   Updated May 23, 2022 at 8:25pm   4 Most recent comment from Miloš Jovanović:Hi, Martin No problem, happy to be of any assistance.Our developers will work on improving the migration functionality / exporting the data in more elegant ways in the future, i can't say an ET ... Richard ong Amelia booking system causing serious issues all appointments booked have been pushed forward an hour and is causing really bad problemsClosed   Amelia   Updated May 23, 2022 at 7:34pm   4 Most recent comment from Miloš Jovanović:Hi, RichardCould i please take a look at the page of the booking where the issue happens?And if you could grant me temporary Admin credentials, so that i can see the WordPress setup, and try to find ... Jason Customer cancels appt but it does not delete their Google Calender entryClosed   Amelia   Updated May 26, 2022 at 8:47pm   6 Most recent comment from Miloš Jovanović:Hi, Jason I confirmed this, thanks for the patience.Basically, Amelia only sends the initial information about the Calendar Event, to get created in the Calendar;  but after that, if it gets cance ... free pare brise domicile large space left under the calendarClosed   Amelia   Updated May 23, 2022 at 12:56pm   11 Most recent comment from Uroš Jovanović:Hello, Not really sure as this is an issue with the Divi Builder rather than the Amelia plugin.Please let me know if you have any other questions. Inderpal Customize Templates LayoutsClosed   Amelia   Updated May 23, 2022 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Inderpa,Thank you for reaching out to us.You could use custom CSS for purpose of customizing the front-end of the Amelia plugin.Please let me know if you need further assistance. Kahlil Nagi Move appointment from Employee 1 to Employee 2Closed   Amelia   Updated May 23, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Kahlil,Thank you for reaching out to us.That is how it works at the moment, as you need to cancel the customer on one of the appointments and add him to another appointment slot.Please let me kn ... María José reclamo por no respuesta del soporte técnicoClosed   Amelia   Updated May 23, 2022 at 11:56am   7 Most recent comment from Uroš Jovanović:Hello Mary,That is fine.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Gloria Is it possible without calendar step?Closed   Amelia   Updated May 23, 2022 at 11:54am   6 Most recent comment from Uroš Jovanović:Hello Gloria,Don't worry, there is no need to use the plugin if it does not suit your needs.Please let us know if you have any other questions. Jason Customizing scheduling pageClosed   Amelia   Updated May 23, 2022 at 11:51am   5 Most recent comment from Miloš Jovanović:Hey, Jason  First of all, i want to apologise for all the waiting time. I have been looking at some details through the weekend but was unable to fully advise yet. - Regarding removing the dropdown ... jordan catterall Styling of buttonsClosed   Amelia   Updated May 23, 2022 at 9:46am   4 Most recent comment from Marko Davidović:Hello Jordan,We are sending you a couple of custom codes that you can apply, they should help you  .amelia-app-booking #amelia-booking-wrap .el-button--primary.el-button:hover {background-color: blu ... DoQtor Adding domain to Subscription ListClosed   Amelia   Updated May 23, 2022 at 9:42am   3 Most recent comment from Marko Davidović:Hello DoQtor,  Thank you for contacting us.In your screenshot, we can see that your license has already been activated. You have a red button in the lower right corner that shows you that the licens ... Ahmed Mearaj Ali Events start & end errorClosed   Amelia   Updated May 23, 2022 at 9:35am   4 Most recent comment from Marko Davidović:Hello Ahmed,Thank you for your explanation. We now understand what you mean. Amelia is designed that way and that's how it works, and unfortunately we can't change anything at the moment in ... Peter Places and ShortcodesClosed   Amelia   Updated May 23, 2022 at 9:11am   4 Most recent comment from Uroš Jovanović:Hello Peter,I have performed checks on your website and the booking form is displayed on the front end.Can you please check if this is the case from your end as well?In regards to the locations, the c ... James Fouché Re-sending appointment notificationClosed   Amelia   Updated May 23, 2022 at 8:07am   4 Most recent comment from Uroš Jovanović:Hello James,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ...