We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Gerardo slotClosed   Amelia   Updated May 16, 2022 at 1:13pm   5 Most recent comment from Marko Davidović:Hello,You are most welcome, and we are happy that we were able to help you (in this case Kahlil did most of the helping, we thank you once again). If you have any more questions please open another t ... dino Antonioni new customerClosed   Amelia   Updated May 16, 2022 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Dino,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Nicole Incorrect hours of operationClosed   Amelia   Updated May 16, 2022 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have t ... Stijn De Vos What is the post type slug for the custom post type of Amelia bookings/appointments?Closed   Amelia   Updated May 27, 2022 at 1:13pm   4 Most recent comment from Uroš Jovanović:Hello Stijn,Apologies for the delayed response.Here is an update.You can use a custom script inside wp-content/mu-plugins/functions.php You can get appointments in a given date range with something li ... Sebastian Translate the same work in two different waysClosed   Amelia   Updated May 16, 2022 at 10:32am   8 Most recent comment from Aleksandar Vuković:Hey PhilippOur developers are working on a major update for Amelia. It should include the ability to change the labels of every button in the booking form, along with other strings.I am 99% sure it wi ... Anna Mae Montiel FeaturesClosed   Amelia   Updated May 16, 2022 at 10:22am   9 Most recent comment from Anna Mae Montiel:thanks Lui Motta Backend customers tab incompleteClosed   Amelia   Updated May 16, 2022 at 8:53am   6 Most recent comment from Uroš Jovanović:Hello Lui,Thank you for the feedback and suggestion.Please reach out to us if you have any other questions. Mark Welton Set appointments- not a previous customerClosed   Amelia   Updated May 16, 2022 at 7:43am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for purchasing our product, and for reaching out to us.If you place the shortcode on the page, everyone who visits the page will be able to book an appointment. In Amelia, you ca ... Dylan Amelia get data functionsClosed   Amelia   Updated May 16, 2022 at 7:19am   7 Most recent comment from Marko Davidović:Hello Dylan, Thank you so much for your solution, as this is not a built-in feature, but a custom solution it may be a great deal of help to other users who want to achieve something similar. this ti ... Rita Späni Woocommerce Order is not showing up upClosed   Amelia   Updated May 13, 2022 at 8:10pm   2 Most recent comment from Miloš Jovanović:Hi, RitaThank you for reporting this issue.Certainly, we would like to take a remote look, if that's OK.Please provide me a temporary WP-admin (administrator) user for your site where this happe ... Atheer Google Calendar and Google MeetClosed   Amelia   Updated May 13, 2022 at 5:23pm   12 Most recent comment from Miloš Jovanović:Hey, Atheer This is the path where Amelia folder is: wp-content/plugins/ameliabooking I tried installing through your WP-Admin, but i got two different errors. I also tried to upload another folder, ... PECOME about packagesClosed   Amelia   Updated May 13, 2022 at 3:40pm   4 Most recent comment from Uroš Jovanović:Hello Pecome,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Pierre MIGUEL Pull data from usermetaClosed   Amelia   Updated May 13, 2022 at 12:41pm   2 Most recent comment from Miloš Jovanović:Hi, PierreThanks for reaching out to us.-This is a good question. To be honest with you, i am not 100% sure if this can be easily done without too much custom workarounds.I will check it with our se ... Anna Amelia glitchClosed   Amelia   Updated May 13, 2022 at 10:11am   9 Most recent comment from Miloš Jovanović:Hi, Anna I forgot to add the detail where to find the setting regarding WooCommerce description, you can edit that in Amelia settings > Payments settings > Set Metadata and Description > Descri ... Jorge Swing Amelia Employees not availlableClosed   Amelia   Updated May 13, 2022 at 7:35am   19 Most recent comment from Uroš Jovanović:Hello Jorge,Looking forward to your rpely.