As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Hank Custom Field PlaceholdersClosed   Amelia   Updated July 13, 2022 at 1:49pm   5 Most recent comment from Miloš Jovanović:Hi, Hank My sincerest apologies for all the waiting time. I can confirm that for regular Appointment notification, all custom field placeholders work as they should, just made a Test booking : Now, f ... Ruud E-mail after bookingClosed   Amelia   Updated July 13, 2022 at 1:37pm   4 Most recent comment from Aleksandar Vuković:Hi again Ruud.No, if you disable the "Notify the customers(s) by default", they will receive no notifications from Amelia.If you want to disable only some notifications, you need to un-check them manu ... RENATA DA SILVA NORONHA RENO Maximum allowed database prefixClosed   Amelia   Updated July 13, 2022 at 1:13pm   4 Most recent comment from Uroš Jovanović:Hello Renata,Thank you for clearing that upPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Kavoos Stark AmeliaClosed   Amelia   Updated July 14, 2022 at 10:39am   3 Most recent comment from Miloš Jovanović:Hi, KavoosThe devs advised.1.Basically, at this time, we don't have an API, we are sorry to disappoint you on that point.But our devs will do their best to implement one as soon as possible.Plea ... Francesca Kendall NotificationsClosed   Amelia   Updated July 13, 2022 at 12:33pm   6 Most recent comment from Aleksandar Vuković:Hi again Francesca.If you don't want the users to receive any emails, you can disable the "Notify the customer(s) by default" in Settings/Notifications.Otherwise, if you want to disable sending o ... Daniel Google calendar syncClosed   Amelia   Updated July 13, 2022 at 12:30pm   3 Most recent comment from Miloš Jovanović:Hi, Daniel Sorry for the delay-If i understood, when you create appointments in Amelia > they correctly get passed to Calendar, and create Busy slots?-But if you add Calendar Event > it does not cr ... kamran khan Calendar - custom booking settingsClosed   Amelia   Updated July 13, 2022 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.For that purpose, you need to set up the "Minimum time required before booking" and "Period available for booking in advance" options on the "Settings" ta ... chauna Jones Services not workingClosed   Amelia   Updated July 13, 2022 at 11:05am   5 Most recent comment from Aleksandar Vuković:Hello Chauna.Sorry for the delay.I checked your site without logging in and I could see this:The error message you've shown us isn't even related to Amelia, but instead to the WP Crontrol pl ... Francesca Kendall Cannot book apptsClosed   Amelia   Updated July 13, 2022 at 10:54am   7 Most recent comment from Miloš Jovanović:Hi Francesca  Apologies for the waiting time I escalated this with senior colleagues;  and they confirm that from their, end , they were able to reschedule in the past. Please check out this video ... Wbeimar Andrey Rivera Pérez Information on potential vulnerabilities of the amelia plugin (security aspects of the plugin)Closed   Amelia   Updated July 13, 2022 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello there.This was present in Amelia Lite versions before version 1.0.47.As you can see here, the issue has been fixed in v1.0.46, so there should be no issues in this regard. The Lite version is ... BAPTISTE MATTARD PAYPAL X4 PAYMENTClosed   Amelia   Updated July 12, 2022 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi, BaptisteFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Michelle How to change the structure of email notification placeholderClosed   Amelia   Updated July 12, 2022 at 7:09pm   3 Most recent comment from Miloš Jovanović:Hi, Michelle Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jason Long Amelia Calendar and Amelia Divi ModulesClosed   Amelia   Updated July 12, 2022 at 12:39pm   17 Most recent comment from Aleksandar Vuković:Hey JasonI can't actually test the Zoom with multiple users since that requires a premium account and I don't have that. Our developers do have a premium account and they tested this.It see ... Ben Amelia bugClosed   Amelia   Updated July 12, 2022 at 9:59am   7 Most recent comment from Aleksandar Vuković:Hey BenThanks for letting us know you were able to resolve the issue.Please keep an eye on the site, and let us know if you face any further issues. Karen Notifications Coupon and Extras PlaceholdersClosed   Amelia   Updated July 15, 2022 at 12:16pm   4 Most recent comment from Miloš Jovanović:Hi, KarenI did further testing, and after the 2nd Level Team took a look as well,I am truly sorry to disappoint you, but at this time we don't have any workarounds to achieve the total price of ...