We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

robin The New step by step formClosed   Amelia   Updated July 4, 2022 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Robin, We are glad that everything has been resolved. We will close this ticket for you. If you have any more questions please open another ticket and we will gladly help you there.We wish you a ... Kayleigh Reed showing event time on the calendarClosed   Amelia   Updated July 4, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Kayleigh, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... FOUQUET impossibility to book a session on the back officeClosed   Amelia   Updated July 4, 2022 at 12:29pm   6 Most recent comment from Aleksandar Vuković:Hi there.It seems you misunderstood what Uros was trying to tell you.You cannot create a new appointment on top of an existing appointment in the back-end. This is why you cannot create a new appointm ... kamran khan Customer login panelClosed   Amelia   Updated July 4, 2022 at 11:26am   2 Most recent comment from Marko Davidović:Hello Kamran, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... dino Antonioni feedback step by step 2.0 formClosed   Amelia   Updated July 4, 2022 at 11:21am   2 Most recent comment from Marko Davidović:Hello Dino, Thank you for reaching out to us.Thank you for your suggestions I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list whe ... Isabel Lapaz PayPalClosed   Amelia   Updated July 4, 2022 at 11:18am   7 Most recent comment from Miloš Jovanović:Hi, Isabel -We got the feedback from our colleagues and they say that have attempted every possible workaround that we could find, but unfortunately, we were not able to resolve this issue. We use ... Duncan Harding Making ameila a seperate page on my websiteClosed   Amelia   Updated July 4, 2022 at 11:11am   2 Most recent comment from Marko Davidović:Hello Duncan, Thank you for reaching out to us.If you want to have Amelia on a separate page, you need to create a new page in WordPress and place one of the Amelia shortcodes on that page. We are sen ... Devaka Perera configurationClosed   Amelia   Updated July 4, 2022 at 11:06am   2 Most recent comment from Marko Davidović:Hello Devaka, Thank you for reaching out to us.1. Unfortunately, currently, this feature is not built-in in Amelia. You can only have this data in CSV file2. Please check these points: 1. Are these ... Jean-Paul Messerli two clients per employee at same timeClosed   Amelia   Updated July 4, 2022 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello Jean-PaulSorry for the delay.Unfortunately, we don't offer live support yet.One employee can't be booked for two appointments at the same time, nor if the appointments overlap. If you& ... Naaim PayPal is not workingClosed   Amelia   Updated July 4, 2022 at 10:01am   2 Most recent comment from Miloš Jovanović:Hi, Naaim  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Gila Dávid Woocommerce & Amelia doesnt syncClosed   Amelia   Updated July 4, 2022 at 8:59am   2 Most recent comment from Marko Davidović:Hello Gila Dávid, Thank you for reaching out to us.Amelia has integration with WooCommerce, but you can use Woo coupons only in Woo and you can use Amelia's coupons only in Amelia. We have inte ... David Fox- Translating AmeliaClosed   Amelia   Updated July 4, 2022 at 8:51am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us. You need to save the files in plugins/ameliabooking/languages/YOUR_LANGUAGE/ folder but you need to replace both the .po and the .mo files.These files ... Keith Mason Packages for 'Events'Closed   Amelia   Updated July 4, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Keith, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have such information at the moment, but you can subscribe to our newsletter s ... Giam Note Entries for EmployeeClosed   Amelia   Updated July 4, 2022 at 8:25am   2 Most recent comment from Marko Davidović:Hello Giam, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The note comes under edit appointment and if employees don't have that option enable ... Joe Dolson WCAG: Keyboard AccessibilityClosed   Amelia   Updated July 4, 2022 at 8:13am   4 Most recent comment from Marko Davidović:Hello Joe,We understand and we thank you for your suggestions and don't worry, the ticket has already been forwarded to the appropriate sector. We wish you a pleasant day.