We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manuela Working hours settings are not appliedClosed   Amelia   Updated June 30, 2022 at 2:23pm   4 Most recent comment from Uroš Jovanović:Hello Manuela,In order for the working hours and breaks to be applied to the front-end, you will need to add the breaks in the Work hours settings on the Amelia/Employees page.Please let me know if t ... Slick Design Please enable: Employees create new CustomerClosed   Amelia   Updated June 30, 2022 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us and thank you for your feedback.We have a plan to add this feature in one of the future updates, but there is no ETA on when this will be implemented as there ar ... Jordan Employee Photo OptionsClosed   Amelia   Updated June 30, 2022 at 2:06pm   4 Most recent comment from Jordan:That seems like a fundamental feature. At least the option to remove the photo should be there, I had to delete the employee and start over just to remove the photo.What size should the image be in or ... Jack Reeves can people book appointments in progress.Closed   Amelia   Updated June 30, 2022 at 2:06pm   2 Most recent comment from Marko Davidović:Hello Jack, Thank you for reaching out to us.If your appointment lasts 8 hours then unfortunately when the appointment starts other customers cannot book it.I'll kindly ask you to add it as a fea ... Jeremy How to show services descriptions ?Closed   Amelia   Updated June 30, 2022 at 2:03pm   2 Most recent comment from Marko Davidović:Hello Jeremy, Thank you for reaching out to us.You use our step by step by step form, unfortunately, the description of the service cannot be displayed with that. A description of the service can be d ... Mustapha Riaz Amelia booking has Disappeared from my front end booking page following update?Closed   Amelia   Updated June 30, 2022 at 1:42pm   4 Most recent comment from Marko Davidović:Hello Mustapha,Thank you for the link. We tested this on several mobile devices and a booking form was displayed on every phone. We are sending you a few screenshots from one of them where you can see ... Philipp Hofstetter Catalog Template in ElementorClosed   Amelia   Updated June 30, 2022 at 1:37pm   2 Most recent comment from Uroš Jovanović:Hello Philipp,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues ... Michael Baker How to allow user to select "Zoom" or "Google Meet" in booking?Closed   Amelia   Updated June 30, 2022 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Michael,You can add a custom field with multiple options but there is currently no option for it to have conditional logic that will impact if the notification will have the Zoom or Google Meet ... Josep LLordés NotificacionesClosed   Amelia   Updated June 30, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello Josep, Thank you for reaching out to us.If you want to receive this information in your notifications you need to add custom field placeholders in the notifications that will be sent Hope this ... Sebastian Adrian-Kalchhauser Step-by-Step form color customisationClosed   Amelia   Updated June 30, 2022 at 1:15pm   6 Most recent comment from Aleksandar Vuković:Thank you, Sebastian!Feel free to send us your suggestions at any timeKind regards! Mustapha Riaz Amelia 5.0 BrokenClosed   Amelia   Updated June 30, 2022 at 1:14pm   9 Most recent comment from Aleksandar Vuković:Hey MustaphaI'll send you a new version that contains a fix for similar issues. Install that, purge all cache on your server (site) and your browser, and test again.Please let me know if this h ... Zaid Ismail Problem with Outlook Calendar IntegrationClosed   Amelia   Updated June 30, 2022 at 1:09pm   8 Most recent comment from Marko Davidović:Hello Zaid,Thank you for the additional information. I passed on all your information to my colleague, who is already working on your issue. Tomas Ocadly Accept from emailClosed   Amelia   Updated June 30, 2022 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Tomas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Emmanuel MeetMyPsy Coupon RequiredClosed   Amelia   Updated June 30, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Emmanuel, As we mentioned in the previous ticket, unfortunately, currently, this feature is not built-in Amelia. And what you want can't be achieved at this moment. I'll kindly ask yo ... BFM Mobile Font SizeClosed   Amelia   Updated June 30, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not recommend changing Amelia's default look. But if you can modify via custom CSS ...