As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Steven SMTP Notification SpamClosed   Amelia   Updated July 11, 2022 at 12:53pm   12 Most recent comment from Aleksandar Vuković:Hi again StevenAs far as I can see, SMTP is enabled, and test emails do work (they don't arrive in my spam folder, but in my inbox), so I can't say why it's using WordPress' serve ... John di Stefano Customer BookingsClosed   Amelia   Updated July 11, 2022 at 12:26pm   8 Most recent comment from Aleksandar Vuković:Hey JohnThank you for the codes, but we won't need them in the end, since we'd only be able to confirm what you already described.The reason why the form is not visible for non-logged-in use ... Wilhelm Alm "PayPal Checkout"Closed   Amelia   Updated July 11, 2022 at 11:52am   2 Most recent comment from Marko Davidović:Hello Wilhelm, Thank you for reaching out to us.Amelia has integration with several payment systems such as: PayPal, Mollie, Stripe and WooCommerce and Razorpay. You can choose any of them in Amelia. Mark Ferguson Only show spots open for specific (special) daysClosed   Amelia   Updated July 11, 2022 at 11:43am   4 Most recent comment from Marko Davidović:Hello Mark,You cannot display only those three days. Amelia is designed so that the entire calendar is always displayed and the days that are not available for booking are grayed out. You need to dele ... Ramiro Special Days Form not workingClosed   Amelia   Updated July 11, 2022 at 10:52am   4 Most recent comment from Aleksandar Vuković:Hello Ramiro and Philippe.There's an overflow issue with one of the fields, and it's actually blocking the select boxes.Please edit the page where the panel is, and add this CSS: .amelia-ap ... 洧齊 張 How to Choose an appointment date？Closed   Amelia   Updated July 11, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello 洧齊, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Events and services are different. When you create an event, you determine the duration ... LINE Unable to register a reservation for the same day after version 5.0.2Closed   Amelia   Updated July 11, 2022 at 8:57am   2 Most recent comment from Marko Davidović:Hello Line, Thank you for reaching out to us.This is a minor bug, we are aware of it and our developers are working on it. We hope that the fix will be implemented with the next update. Until then, it ... Michelle How to add zoom link to calendarClosed   Amelia   Updated July 11, 2022 at 8:52am   5 Most recent comment from Marko Davidović:Hello Michelle and Hank,I have to agree with you and hope that a more elegant solution will be introduced in the future. Until then I'll kindly ask you to add it as a feature suggestion on this ... Todd Kurpil Packages missing from Services pageClosed   Amelia   Updated July 11, 2022 at 8:31am   4 Most recent comment from Marko Davidović:Hello Todd,There is no option to pay in installments in Amelia. What we have is a deposit option and you can read more about it at the following link https://wpamelia.com/deposit-payments/.Your custo ... MITSUTAKA KOUNO Regarding Reservation ChangesClosed   Amelia   Updated July 11, 2022 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hi again Mitsutaka.Sorry for the late response.I still can't replicate this. If there are no busy events in my employee's Google Calendar, I'm able to change the appointment from 3:00 ... Steven Amelia Installation slowClosed   Amelia   Updated July 11, 2022 at 6:45am   5 Most recent comment from Marko Davidović:Hello Steven, That should be enough but like we mentioned it can be caused by u number of things the number of appointments you have, the number of customers, the number of employees, etc. Amelia i ... LÏV HOUSE Events - maximum spots allowedClosed   Amelia   Updated July 11, 2022 at 6:41am   4 Most recent comment from Marko Davidović:Hello LÏv,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Michelle How to change check-out labelsClosed   Amelia   Updated July 11, 2022 at 6:05am   2 Most recent comment from Marko Davidović:Hi, Michelle  Thanks for reaching out to us Can you please try this: If you go to Amelia settings > Payment settings > And when you activate WooCommerce, scroll down to  Set MetaData and Descripti ... Mark Can't access Customize > Step-by-Step Booking Form 2.0Closed   Amelia   Updated July 8, 2022 at 9:09pm   4 Most recent comment from Miloš Jovanović:Hi Mark.Apologies for the waiting time. This is the error : "The page at 'https://www.somatichabit.co.uk/wp-admin/admin.php?page=wpamelia-customize-new' was loaded over HTTPS, but requested ... Yin Wrong time saved on appointmentsClosed   Amelia   Updated July 8, 2022 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi, Yin This might be an issue with the Time Zone settings.Please check these points:If you enabled this setting : Show booking slots in client time zone on the Amelia general settings : If you ena ...