As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Brett Bowles I can not modify anythingClosed   Amelia   Updated July 11, 2022 at 6:53pm   2 Most recent comment from Miloš Jovanović:Hi, Brett Sorry for the delayIf you applied and saved some changes that show on the back-end, but not to the front;It is most probably a caching issue.Please purge all cache on-site,  and let me kn ... Birgit Ritter change font sizeClosed   Amelia   Updated July 11, 2022 at 6:51pm   6 Most recent comment from Aleksandar Vuković:Hello BirgitCustom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a f ... Huw Mobile View IssuesClosed   Amelia   Updated July 11, 2022 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello Huw.Sorry for the delay!I suppose you're referring to this?If that's true, that's not coming from Amelia. When we click on "Exit mobile version", we see this:What plugins do you ... Becky Sowemimo Add to Calendar Settings for EventsClosed   Amelia   Updated July 11, 2022 at 6:34pm   2 Most recent comment from Aleksandar Vuković:Hello BeckyThe "Add to Calendar" option for customers is not the same as the Google or Outlook Calendar integration.You need to access the Notification Settings in Amelia, and configure the ICS file d ... Sebastian Adrian-Kalchhauser Step Form 2.0 Appointment Overview FixClosed   Amelia   Updated July 11, 2022 at 6:24pm   2 Most recent comment from Aleksandar Vuković:Hey SebastianThank you for your feedback, we appreciate it very much. Please note that the booking form v2 is still in the Beta phase, so all suggestions, criticism, and advice are welcome!We forwarde ... Will Custom fields in google calendarClosed   Amelia   Updated July 11, 2022 at 6:22pm   6 Most recent comment from Miloš Jovanović:Hi, Will Yes, it is not ideal for the goal as we need it at the moment;but i hope our developers might improve this soon.If you can be so kind, add a suggestion as a built-in feature on the suggesti ... kamran khan selecting therapistClosed   Amelia   Updated July 11, 2022 at 6:09pm   2 Most recent comment from Aleksandar Vuković:Hello kamranIf there are multiple employees providing services, you'll have the "Any Employee" option enabled by default in the old forms, and in the new form 2.0 this is a default selection if n ... Ben DemandsClosed   Amelia   Updated July 11, 2022 at 5:45pm   7 Most recent comment from Miloš Jovanović:Hi, Ben Sorry for the waiting time-Currently, we don't have a way to validate with a PhP function;But this workaround with a JS script placed on the WP page absolutely does the trick;  if the ... Joe Dolson Enable BuddyBoss booking integration when logged outClosed   Amelia   Updated July 11, 2022 at 5:17pm   2 Most recent comment from Aleksandar Vuković:Hey Joe.We forwarded the ticket to our developers, and as soon as we hear from them we'll get back to you.Sorry for the delay, and thank you for your patience Jessica Teller Appointments not loading on front or back endClosed   Amelia   Updated July 11, 2022 at 5:08pm   4 Most recent comment from Aleksandar Vuković:Hello JessicaSorry for the delay.There could be a few reasons for this, but until we take a look at your site, we can't exactly say what causes the issue.Please provide me a temporary WP-admin (a ... Christian popup DiviClosed   Amelia   Updated July 11, 2022 at 5:08pm   9 Most recent comment from Aleksandar Vuković:Hello JulienThanks for reporting this.As mentioned before - we can guarantee only for Elementor Popup at the moment. Other popups should work fine if you use the trigger, but we are facing some issues ... Gerhard Reus Private AppointmentClosed   Amelia   Updated July 11, 2022 at 5:07pm   4 Most recent comment from Miloš Jovanović:Hi, Gerhard No problem at all.Now i can see what your goal is, thank you for the clarification, i misunderstood a bit at first.-I might suggest another workaround for this.What you could do is, you ... Judy issues booking eventsClosed   Amelia   Updated July 11, 2022 at 3:45pm   10 Most recent comment from Miloš Jovanović:Hi, Judy My sincerest apologies that this is taking so long. We have been swamped with work the past week, i will do my best to be much quicker going forward, i placed this case on my highest priorit ... Jorge Troitiño problem divi module AM View CatalogClosed   Amelia   Updated July 11, 2022 at 2:48pm   3 Most recent comment from Miloš Jovanović:Hi, Jorge Sorry, i forgot to mention something.In case if you fix this error 423,  and you still see it showing as if there is nothing assigned to the service;Check these points :Please check these ... Marvin Amelia Catalog View IssueClosed   Amelia   Updated July 11, 2022 at 1:15pm   4 Most recent comment from Aleksandar Vuković:That's good news, Marvin, thanks for letting us know!Please feel free to reach out to us if you have any further questions.