We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Victoria Kaczynska Notifications not workingClosed   Amelia   Updated September 7, 2022 at 10:11am   2 Most recent comment from Uroš Jovanović:Hello Victoria,Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... justin employee service assignmentClosed   Amelia   Updated September 7, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Justin,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3118897/ For future reference, please don't ope ... justin Organization and payment for employeesClosed   Amelia   Updated September 7, 2022 at 8:28am   4 Most recent comment from Marko Davidović:Helo Justin,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Elena Multilanguage siteClosed   Amelia   Updated September 7, 2022 at 7:16am   5 Most recent comment from Marko Davidović:Hello Elena,There is no sync button. You need to integrate Google Calendar with Amelia. 99% percent of things you set in your console and when you do it in Amelia/settings/integrations you will fill t ... Roxane Fedrigo Elementor not working when Amelia is onClosed   Amelia   Updated September 6, 2022 at 8:45pm   20 Most recent comment from Miloš Jovanović:Hi, Roxane Firstly, my sincere apologies for the waiting time.1. I am happy to see that we solved the Email setup, that is awesome!2.Yes, i can see what you mean, it can be confusing when we combine ... Joseph Step Booking v2 javascript not initializing on popupClosed   Amelia   Updated September 6, 2022 at 8:14pm   11 Most recent comment from Miloš Jovanović:Hi, Joseph Sorry for the delayed response from me.Yes, it is like this at the moment, but our developers love good suggestions, and i truly believe this would be absolutely awesome if they can make ... Brent Plugin not connectingClosed   Amelia   Updated September 6, 2022 at 6:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Brent, Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment).If you activated the purchase code in Amelia Settings/Activati ... Manuel Custom field's doesn't show upClosed   Amelia   Updated September 6, 2022 at 6:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Manuel,Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?So I will be able to reproduce it and help you.Look forward to yo ... DesignBurst Limited Is there a way to store form submissions on client account for a clinic patient historyClosed   Amelia   Updated September 6, 2022 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Sam Henderson Google calendar busy slotsClosed   Amelia   Updated September 6, 2022 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi, Sam Thank you for reaching out to us. Please check if Maximum Number Of Events Returned is set to a high number in settings/integrations/Google Here you can set the maximum number of events th ... Teddy Steis Problem with plug in configurationClosed   Amelia   Updated September 6, 2022 at 10:07am   2 Most recent comment from Uroš Jovanović:Hello Teddy,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" value to 15 minutes on the Amelia/Settings/General page.Please let me know if that worked fo ... Robert Emanuel amelia dataClosed   Amelia   Updated September 6, 2022 at 9:56am   3 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.You can check in Amelia/settings/activations whether you have activated the license and also on the screenshot you just sent us, you can see that you hav ... Matúš mandatory registrationClosed   Amelia   Updated September 6, 2022 at 9:36am   4 Most recent comment from Uroš Jovanović:Hello Matúš,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Pierre Appell I'm looking for a specific featureClosed   Amelia   Updated September 6, 2022 at 8:56am   2 Most recent comment from Miloš Jovanović:Hi, PierreDo you mean to hide the remaining spots for the Events?You can do this in Amelia Customize/choose Events/ and find this little pen icon/ disable to show CapacityLet me know if that is what ... Robert Emanuel how to update pluginClosed   Amelia   Updated September 5, 2022 at 8:34pm   4 Most recent comment from Miloš Jovanović:Hi, Robert Sorry for the delay- Oh, i can see that you have a different version, sorry about that.This one that says "Delete plugin tables",   make sure that is unchecked > as it is, and it will b ...