We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Silviu Amelia Booking on Google my businessClosed   Amelia   Updated September 8, 2022 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Silviu,Thank you for reaching out to us.This is currently not planned, but if there are enough suggestions, this integration could be done from our end. You can suggest this on the following ... Admin Google calender not availableClosed   Amelia   Updated September 8, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Admin, Thank you for reaching out to us.You need to create the employee first and click on save, and after that you will have the option to connect the employee to the calendar.If you have any m ... Angelina Alfonso Step-by-Step Booking Form 2.0 not visibleClosed   Amelia   Updated September 8, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Angelina, Thank you for reaching out to us.The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files opti ... DIDIER LOPES Custom fieldsClosed   Amelia   Updated September 8, 2022 at 6:27am   6 Most recent comment from Marko Davidović:Hello Didier, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Jérôme Events on Google CalendarClosed   Amelia   Updated September 8, 2022 at 6:19am   2 Most recent comment from Marko Davidović:Hello Jérôme, Thank you for reaching out to us.Events can appear in Google Calendar, but only if the employee is assigned to that Event just like he is assigned to the services. The event cannot app ... Jonathan jonathan Error 500Closed   Amelia   Updated September 7, 2022 at 7:34pm   4 Most recent comment from Miloš Jovanović:Hi, JonathanI can see the credentials, but i can't see a link to your site?Could you provide a link to Wp-Admin, please?And a link to this page with the error?-It seems this is some kind of  a ... gestio Manually make recurring bookingClosed   Amelia   Updated September 7, 2022 at 7:11pm   6 Most recent comment from Miloš Jovanović:Hi, [email protected] Sorry for the delay - As Aleksandar explained, this is the current logic of our plugin. If some customers are already taking a time-slot, and there is more capacity available; ... Julia Packages plus booking paying twiceClosed   Amelia   Updated September 7, 2022 at 6:45pm   12 Most recent comment from Miloš Jovanović:Hi, Julia Sorry for the delayWe will cover the questions now, but for the future, please be advised :When you have questions or issues which are not related to the title of the active ticket, please ... Vernageau Synchronization with google calendarClosed   Amelia   Updated September 7, 2022 at 5:21pm   4 Most recent comment from Miloš Jovanović:Hi, Vernageau Sorry for the delay1. For the first point, as far as i am aware, something like this will not be possible, unfortunately. I think that we don't have a way to synchronize the old ... Mirela Book events for 15 minutes,30 minutes, 45 minutesClosed   Amelia   Updated September 7, 2022 at 12:53pm   4 Most recent comment from Marko Davidović:Hello Marge, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Cesar Employee select on Customer panel - PakagesClosed   Amelia   Updated September 7, 2022 at 12:48pm   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this https://features.wpa ... IC Concept Different duration for serviceClosed   Amelia   Updated September 7, 2022 at 12:26pm   4 Most recent comment from Marko Davidović:Hello ,Unfortunately, no, if you put a buffer then it again applies to the entire service for all employees, not just one. Your best option is to create a temporary special service for that employee. ... Ralph Comment Field | Booking Form 1.0Closed   Amelia   Updated September 7, 2022 at 12:17pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ralph, Thank you for reaching out to us.Yes, the Custom Fields feature gives you the option to add more fields to your booking form so as to customize it to best match your business needs. The c ... Mandy Oldfield AppointmentsClosed   Amelia   Updated September 7, 2022 at 12:14pm   10 Most recent comment from Uroš Jovanović:Hello Mandy,Please keep an eye on it and let me know if it works or not.Looking forward to your reply. Oliver Bode Registration Form CustomerClosed   Amelia   Updated September 7, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.We do not have a registration form as such. At the end of each booking process, the customer must enter information in order to be able to pay for the a ...