We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

joey Re: Tails Up Evaluation SessionClosed   Amelia   Updated September 12, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Joey, Thank you for reaching out to us.You can set the easily in Amelia/settings/general settings/default time slot stepHope this helps. kaho imai google access / sync with google calendar.Closed   Amelia   Updated September 12, 2022 at 8:46am   4 Most recent comment from Marko Davidović:Hello Kaho Imai,This is a proven solution that has been used thousands of times. As you have declined google access and this solution did not help you, in that case, you need to do a new/initial integ ... justin STEP BY STEP BOOKING FORM contact emailClosed   Amelia   Updated September 12, 2022 at 8:22am   2 Most recent comment from Uroš Jovanović:Hello Justin, Thank you for reaching out to us.The email that is displayed in the sidebar of the booking form is associated with the email set on the Amelia/Settings/Company settings page.Please let ... Tara Breakdown of onsite payment options into types and how to process through PayPal if onsite was picked at time of online bookingClosed   Amelia   Updated September 12, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.1, 2. Unfortunately, currently, this feature is not built-in in Amelia. We would be happy to help you, but what you want is currently possible in AmeliaI& ... Holger Lange Access to Azure / MicrosoftClosed   Amelia   Updated September 12, 2022 at 6:36am   2 Most recent comment from Marko Davidović:Hello Holger,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Alexandre Salmi technical supportClosed   Amelia   Updated September 9, 2022 at 8:23pm   3 Most recent comment from Miloš Jovanović:Hi, Alexandre Sorry for the delay- I was just about to ask you some questions, but then i read that you have resolved this.I am delighted to hear that this has been resolved. Thank you for letting u ... Yacob Yosef Sonnino The booking confirmation email, doesn't startClosed   Amelia   Updated September 9, 2022 at 5:17pm   8 Most recent comment from Miloš Jovanović:Hi, Yacob Sorry for the waiting time.-I noticed something with your SMTP password - please double-check do you have these spaces in the SMTP password?-Then i set my working Test SMTP credentials on ... Oliver Bode Customize fields for CustomerClosed   Amelia   Updated September 9, 2022 at 1:54pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Kerra MembershipClosed   Amelia   Updated September 9, 2022 at 1:39pm   4 Most recent comment from Uroš Jovanović:Hello Kerra,Thank you for reaching back out to us.At the moment, you can only set the usage limit per a number of times used.Hope this helps you.Please let us know if you have any other questions. Mauro Bosio multiple appointments in same time slotClosed   Amelia   Updated September 9, 2022 at 6:43am   8 Most recent comment from Marko Davidović:Hello Mauro, You are most welcome. We are here to help as best as we can. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, le ... Darren Frantz Package purchaseClosed   Amelia   Updated September 9, 2022 at 9:36am   5 Most recent comment from Marko Davidović:Hello Darren,This is a bug, we have created a task for this and it should be resolved in one of the future updates. We apologize for any type of inconvenience.If you have any more questions please ope ... Brock Hudgens Mobile ViewClosed   Amelia   Updated September 8, 2022 at 5:06pm   8 Most recent comment from Miloš Jovanović:Hi, Moe Sorry for the delayWe can see that you opened another ticket, and colleagues have replied to it.Let's please proceed to troubleshoot on your private ticket.Thank you Henning Notifications DeletedClosed   Amelia   Updated September 8, 2022 at 4:56pm   12 Most recent comment from Uroš Jovanović:Hello Henning,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. David Subers %appointment_price%Closed   Amelia   Updated September 8, 2022 at 2:30pm   12 Most recent comment from Uroš Jovanović:Hello David, Thank you for providing us with the credentials. We have performed checks and we have noted that this is a bug and the fix will be applied in one of the future updates, but there is no ET ... Filippos Sdralias Stripe RefundClosed   Amelia   Updated September 8, 2022 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Filippos,Thank you for reaching out to us.There is currently no sync between the Stirpe and Amelia statuses once the Stripe payment has been refunded.We have a plan to add this feature in one of ...