As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

David van Aarle Stop booking for non excisting customersClosed   Amelia   Updated September 20, 2022 at 10:05am   5 Most recent comment from Uroš Jovanović:Hello David,Glad to be able to assist you.Please reach out to us if you have any other questions. Oliver Bode INvisibilty Visibilty ElementsClosed   Amelia   Updated September 20, 2022 at 8:19am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.This is a default view of Amelia's panels and what you want cannot be changed in Amelia, unfortunately. Maybe you can try to achieve this with some ... Ovidio Problem with coupons when the discount is 100%Closed   Amelia   Updated September 20, 2022 at 7:35am   3 Most recent comment from Marko Davidović:Hello Ovidio, Thank you for reaching out to us.We are glad to hear that this issue has been resolved. If you have any more questions please open another ticket and we will gladly help you there. We w ... Elias Adding sessions to customer package from backendClosed   Amelia   Updated September 20, 2022 at 7:15am   4 Most recent comment from Marko Davidović:Hello Elias, Please update to the latest version so that the plugin can function properly. When it comes to the old version of the plugin, if you have any issue we can not know exactly what the issu ... PeriPeriCreative More than one employeeClosed   Amelia   Updated September 19, 2022 at 7:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello PeriPeriCreative, Thank you for reaching out to us.Currently, there is no such feature built-in. In Amelia, only one employee can perform one service.I'll kindly ask you to add it as a fea ... PeriPeriCreative PDF the email notificationClosed   Amelia   Updated September 19, 2022 at 6:48pm   2 Most recent comment from Stanislav Snagovskiy:Hello PeriPeriCreative,  Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link:  ... Robert BERE Calendar default viewClosed   Amelia   Updated September 19, 2022 at 4:06pm   4 Most recent comment from Miloš Jovanović:Hi, RobertSorry for the waiting timeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Alex Color BrandingClosed   Amelia   Updated September 19, 2022 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us and thank you for the feedback.1. At the moment, the customer panel can only be customized through custom CSS, but we have a plan to add this on the Amelia ... PeriPeriCreative 2 services at onceClosed   Amelia   Updated September 19, 2022 at 1:33pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You have to create packages with certain services, you can create different variations of pack ... PeriPeriCreative Categories for ExtrasClosed   Amelia   Updated September 19, 2022 at 1:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Extras can only be added to the service. There is no separate section just for extras so that ... Alex Custom notification for event tagsClosed   Amelia   Updated September 19, 2022 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... David van Aarle How to stop sending an email right after bookingClosed   Amelia   Updated September 19, 2022 at 12:29pm   4 Most recent comment from Marko Davidović:Hello David,Can you send us a translation of that notification so that we know what it says and so that we can try to help you? But that notification must exist somewhere, there is no possibility to s ... Robin Tindall NotificationsClosed   Amelia   Updated September 19, 2022 at 12:26pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.For your second question, unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on t ... Alana Cruickshank Calendar BookingClosed   Amelia   Updated September 19, 2022 at 12:20pm   2 Most recent comment from Marko Davidović:Hello Alana,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appoi ... Heather Daponde Amelia Booking is freezing after payment screenClosed   Amelia   Updated September 19, 2022 at 10:26am   2 Most recent comment from Uroš Jovanović:Hello Heather,Thank you fo reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ...