We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sebastian Clean database for going liveClosed   Amelia   Updated September 5, 2022 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Yes, you should be able to delete everything from Amelia and the rest of the database. We don't have access to your base and we haven't trie ... J Ka Why is it so complicated to set services at specific times only?Closed   Amelia   Updated September 5, 2022 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Jasper,Thank you for reaching out to us and really sorry to hear that you feel that way about the Amelia plugin.For your purpose, and for the nature of irregular time slots and available dates, ... Tatiana Whitlock Google Calendar IntegrationClosed   Amelia   Updated September 5, 2022 at 1:11pm   4 Most recent comment from Uroš Jovanović:Hello Claudia,Thank you for reaching out to us.Please create a separate ticket for this issue and we will assist you with this issue.Looking forward to hearing from you. Euan Milne payment failureClosed   Amelia   Updated September 5, 2022 at 12:18pm   8 Most recent comment from Uroš Jovanović:Hello Euan,As this is an intermittent issue with payment, can you please let us know if this happens for a specific customer, or does it just happen randomly?Looking forward to your reply. Mihai Calendar Sync Issue when going backClosed   Amelia   Updated September 5, 2022 at 12:07pm   2 Most recent comment from Marko Davidović:Hello Mihai, Thank you for reaching out to us.We tried to replicate this both locally and on the live site, but we couldn't. Have you tried to purge the cache? If not, try that option to see if e ... Elisabeth disable notifications for an eventClosed   Amelia   Updated September 5, 2022 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Paul Sallaway Change in Zoom API keys - JWT Apps being deprecatedClosed   Amelia   Updated September 5, 2022 at 10:38am   6 Most recent comment from Marko Davidović:Hello Paul,No, we don't currently have a tutorial for that, we will do it all in time and we will release all the explanations and tutorials. We have created a task for that, everything should b ... Edward Booking time slotsClosed   Amelia   Updated September 5, 2022 at 10:27am   4 Most recent comment from Marko Davidović:Hello Edward, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pl ... Alex Multisite InstallationClosed   Amelia   Updated September 5, 2022 at 10:14am   4 Most recent comment from Marko Davidović:Hello Alex,We can't promise you anything so I'll kindly ask you to add it as a feature suggestion on this https://features.wpamelia.com/ Features are pushed up on our "to-do" list when ther ... Zaid Ismail Cancelling a package from the client portalClosed   Amelia   Updated September 5, 2022 at 10:08am   18 Most recent comment from Marko Davidović:Hello Zaid,We are glad to hear that now everything is in order with the WooCommerce link.I will convey everything to my colleagues again. As for the cancel package option, you can try to hide it with ... Bence Nagy WooCommerce payment status syncClosed   Amelia   Updated September 7, 2022 at 9:01am   7 Most recent comment from Uroš Jovanović:Hello Bence,At the moment, the WooCommerce rules apply when the WooCommerce order status changes and then it needs to change in Amelia, but not the other way around.Hope this helps you.Please let us k ... Andrew Ambrosius W3 total cache plugin conflictClosed   Amelia   Updated September 5, 2022 at 12:00pm   12 Most recent comment from Marko Davidović:Hello Andrew, I forgot to mention sorry you need to apply these changes https://github.com/W3EDGE/w3-total-cache/pull/549/commits/4ba2b5932f35c89354e7ab139f37d9482edf23a2 in the file DbCache_WpdbInj ... Martin Peake Transfer settings to new siteClosed   Amelia   Updated September 5, 2022 at 9:02am   3 Most recent comment from Marko Davidović:Hello Martin, Thank you for reaching out to us.We do not do migrations, that is not our area of expertise. The advice we gave you is proven and has helped hundreds of clients. But if something is not ... Mitchell Catalog view, remove the 2 letters.Closed   Amelia   Updated September 5, 2022 at 8:27am   2 Most recent comment from Marko Davidović:Hello Mitchell, Thank you for reaching out to us.You can try to achieve this in Amelia/customize section. Choose the catalog view and disable "Service badge" Visibility. This should helpPlease try it ... tammy recurring issueClosed   Amelia   Updated September 5, 2022 at 7:50am   7 Most recent comment from Marko Davidović:Hello Tammy,Appointment reminders notifications users can receive via cron. Cron serves as a notification reminder and it is part of WordPress, not Amelia, and as such you need to set it up in WordPre ...