We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ibrahim Güner Sk4TDEC*yhwk!q^dClosed   Amelia   Updated September 13, 2022 at 9:44am   2 Most recent comment from Marko Davidović:Hello Ibrahim, Thank you for reaching out to us.Unfortunately, we cannot tell you everything about custom CSS because it is a special program for web development. It's not used just some options ... Ticoan Myrie Custom ReportsClosed   Amelia   Updated September 13, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello Ticoan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The only solution that we can suggest is that you can export the SCV file in the appoin ... Anshita Automatic refund to customers after rejecting their appointmentClosed   Amelia   Updated September 13, 2022 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Anshita,Thank you for reaching out to us.Unfortunately, that is not possible with Amelia's built-in features, you will have to refund the money back to the customers manually through the pa ... Alex Warren Staff being a customerClosed   Amelia   Updated September 13, 2022 at 8:02am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This creates role conflict in Amelia because different roles have different permissions.Y ... James Jennison PayPal pop-up issue on mobileClosed   Amelia   Updated September 15, 2022 at 9:50am   5 Most recent comment from Marko Davidović:Hello James,My colleagues tried and they couldn't replicate the issue. As far as we can see, everything is working. Can you still reproduce the problem, please tell us which mobile phone you are ... Robin Tindall Multi calendarClosed   Amelia   Updated September 13, 2022 at 6:07am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. What you can do is you can do the integration with Google and Outlook and you can connec ... Tara Apply discount on-siteClosed   Amelia   Updated September 13, 2022 at 6:06am   4 Most recent comment from Uroš Jovanović:Hello Tara,Unfortunately, the discount cannot be applied once the payment has already been made.Please let me know if you have any other questions. Tara Calendar on back end starts at 12amClosed   Amelia   Updated September 13, 2022 at 6:03am   4 Most recent comment from Uroš Jovanović:Hello Tara,Glad to be able to assist you.Looking forward to your reply. Juan Makes location and/or employee required to complete the bookingClosed   Amelia   Updated September 12, 2022 at 8:11pm   11 Most recent comment from Miloš Jovanović:Hi, Sandor Sorry for this delayed response.Thank you for understanding, agreed.We will temporarily close this ticket - but of course, you can always come back to what we covered on it -or you can si ... ahmareen shaghil amelia 2.0 booking on oxygen builderClosed   Amelia   Updated September 12, 2022 at 7:56pm   2 Most recent comment from Miloš Jovanović:Hi, ahmareen  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Jeremy Avenarius Special days are not showing up in calendarClosed   Amelia   Updated September 12, 2022 at 4:54pm   3 Most recent comment from Uroš Jovanović:Hello Jeremy,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Oliver Bode QRCodeClosed   Amelia   Updated September 12, 2022 at 4:52pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.We have a plan to implement this feature, but there is no ETA at the moment. I will pass your vote directly to our management team.Please let us know if ... DISHANNA CLARK Square Integration Not workingClosed   Amelia   Updated September 12, 2022 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Dishanna,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... David Subers Zapier IntegrationClosed   Amelia   Updated September 12, 2022 at 4:14pm   11 Most recent comment from Uroš Jovanović:Hello David,This issue is currently being worked on and tested and will be implemented in one of the next few updates.Thank you for your patience and please let us know if you have any other questions ... Molly Categories / servicesClosed   Amelia   Updated September 12, 2022 at 10:32am   6 Most recent comment from Marko Davidović:Hello Molly, It is possible that we did not understand you well. Can you briefly explain to us what exactly the issue is? There are no issues with extras in Amelia, we had no other ticket in regards ...