We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kara PHP Error - DB_COLLATEClosed   Amelia   Updated August 30, 2022 at 5:56pm   5 Most recent comment from Stanislav Snagovskiy:Dear, Kara This message is just a notification, and it will not affect any functionalities of your site. Our best suggestion is to simply disable the WP_DEBUG, because this is only used on testing/st ... Victor Reyes Make personnal "appointments"Closed   Amelia   Updated August 30, 2022 at 1:22pm   17 Most recent comment from Uroš Jovanović:Hello Victor,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Daniel Chodari Customizing TimesClosed   Amelia   Updated August 30, 2022 at 12:58pm   13 Most recent comment from Miloš Jovanović:Hi, Daniel For setting "pauses" between two time slots, you have two options :1.  You can set buffer times,   for example you can set 10 minute "after" , this way the employee will have time bet ... Qiang Cui I cannot create multiple appointments for the same date, time, and serviceClosed   Amelia   Updated August 30, 2022 at 12:19pm   12 Most recent comment from Marko Davidović:Hello Julia,You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Nicolas Briot Service that does not appear with amélia manager accountClosed   Amelia   Updated August 30, 2022 at 12:18pm   2 Most recent comment from Marko Davidović:Hello Nicolas, Thank you for reaching out to us.Only 8 services are visible on the frontPlease check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned ... Muhammad Hassan Moeen Woo Commerce Product PageClosed   Amelia   Updated August 30, 2022 at 11:11am   4 Most recent comment from Miloš Jovanović:Hi, MuhammadSorry, but i am not sure i understand exactly what the goal is.If you wish to show Service Details, through the booking steps, the only Form that can do that is the Catalogue Form.Here is ... Paco NotificationsClosed   Amelia   Updated August 30, 2022 at 7:55am   7 Most recent comment from Marko Davidović:Hello Paco,Please do that and let us know how it goes. As far as we can everything is working perfectly.We wish you all the best. Alexis Booking historyClosed   Amelia   Updated August 30, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Alexis, Thank you for reaching out to us.The only two options you can check are in the customer's section, there you can check how many times the customer booked and when the last appointme ... Ted Package with only 1 or X services left : contact automaticallyClosed   Amelia   Updated August 29, 2022 at 8:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ted, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Frédéric Prud\'homme Amelia backofficeClosed   Amelia   Updated August 29, 2022 at 7:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frédéric, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll kindly ask y ... Khaled Time formatClosed   Amelia   Updated August 29, 2022 at 7:21pm   2 Most recent comment from Miloš Jovanović:Hi, Khaled You should be able to change this in the main WordPress settings/ General/  Time Format .Then Amelia will pull the setting from thereLet me know how it goes. Thank you D Stripe name change or apply pay google pay integrationClosed   Amelia   Updated August 29, 2022 at 4:40pm   2 Most recent comment from Miloš Jovanović:Hi, D  Sorry for the delayed response time. - 1. If you’re in a supported country, you may use the WooCommerce Gateway, combined with any of these add-ons. Either Woocommerce Payments extension ... Martinez Approve appointment from email notificationClosed   Amelia   Updated August 29, 2022 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Martinez,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Md. Nayem Hasan Munna Time intervalClosed   Amelia   Updated August 29, 2022 at 2:45pm   2 Most recent comment from Miloš Jovanović:Hi, Md. Nayem Hasan MunnaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer th ... TAFF Cancel and Refund in AmeliaClosed   Amelia   Updated August 29, 2022 at 1:50pm   4 Most recent comment from Marko Davidović:Hello Taff, Thank you for reaching out to us.No, unfortunately, we do not have eta for that option, when and if it will be implemented. We hope that it will be implemented in the future I'll kin ...