Is there any chance to setup the WhatsApp notifications sent to clients after booking a service using the exact same whatsapp phone number we use to talk to our clients?
We already have 2 phone numbers for whatsapp, one to talk to clients and another one used for a bot automation. We really want to make this simple and avoid using a 3rd number just to send booking notifications.
Is there a way to connect the Amelia integration to one od these I've just mentioned?
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
There is currently no option for the customer's messages to be visible on WhatsApp because when that number is associated with the WhatsApp platform, it can no longer be used on mobile applications. If the other number, that you use for bot automation is not associated with the WhatsApp application, you could use that number as well for the notifications in Amelia.
Hope this helps you.
Please let us know if you have any other questions.
Thanks for the reply. The number we want to use is not associated with the mobile app but it's connected with the Whatsapp Cloud API that is being used to connect with the Bot. Can we use it for both the Amelia notifications as well as the Bot connection?
Hi there,
Is there any chance to setup the WhatsApp notifications sent to clients after booking a service using the exact same whatsapp phone number we use to talk to our clients?
We already have 2 phone numbers for whatsapp, one to talk to clients and another one used for a bot automation. We really want to make this simple and avoid using a 3rd number just to send booking notifications.
Is there a way to connect the Amelia integration to one od these I've just mentioned?
Thanks Emanuel
Hi, Emanuel
Sorry for the delay
I will have to check this information with our 2nd level Team, as i am not 100% sure if it's possible, to be honest.
As soon as they respond i will confirm this for your right away.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
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Ok Milos. I'll be waiting for your feedback.
How long it usually takes to get an answer from them?
Regards Emanuel
Hi, it's been so long. Any updates on this?
Hello Emanuel,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
There is currently no option for the customer's messages to be visible on WhatsApp because when that number is associated with the WhatsApp platform, it can no longer be used on mobile applications. If the other number, that you use for bot automation is not associated with the WhatsApp application, you could use that number as well for the notifications in Amelia.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros
Thanks for the reply. The number we want to use is not associated with the mobile app but it's connected with the Whatsapp Cloud API that is being used to connect with the Bot. Can we use it for both the Amelia notifications as well as the Bot connection?
Regards
Emanuel
Hi, Emanuel
We will have to ask our developers in order to confirm this for you.
As soon as they respond, we will report back immidiately.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi, Emanuel
I got confirmation on this.
We assume that this WhatsApp cloud API is connected with a business account on the meta platform,
so you should hot have any issues.
We are also using a WhatsApp Cloud API for sending of the templates, so you would not have to change anything on the account itself.
You will just create templates and place the necessary ID(s) from the WhatsApp business profile.
Let us know if that makes sense, and if you have any questions. Thanks
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables