We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Floris Google Calender sync not workingClosed   Amelia   Updated October 31, 2022 at 7:05pm   10 Most recent comment from Stanislav Snagovskiy:Dear Floris,Thanks for the video explanation provided.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insid ... TONTALE Set up Amelia for different timezone fixed based on browser's settingsClosed   Amelia   Updated October 31, 2022 at 6:52pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tontale, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end ... Toshiaki Sakai About google calenderClosed   Amelia   Updated October 31, 2022 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Toshiaki,Thank you for reaching out to us.For that purpose, you need to set up the %group_appointment_details% placeholder on the Amelia/Settings/Integrations/Google Calendar page.Please let m ... Promsy Célia Notification email - cronClosed   Amelia   Updated October 31, 2022 at 11:18am   10 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:/ ... Floris Change text customer panelClosed   Amelia   Updated October 31, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello Floris,This should help you. We will close this ticket per your request.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Hav ... Kyle SMSClosed   Amelia   Updated October 31, 2022 at 10:27am   13 Most recent comment from Uroš Jovanović:Hello Kyle,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Brad Ward Ward Upgrade to 5.4Closed   Amelia   Updated October 31, 2022 at 9:41am   2 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for reaching out to us.If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, yo ... Francesca Kendall Change of service price from dateClosed   Amelia   Updated October 31, 2022 at 9:36am   8 Most recent comment from Uroš Jovanović:Hello Francesca,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Hussnain Appointments HistoryClosed   Amelia   Updated October 31, 2022 at 9:34am   2 Most recent comment from Marko Davidović:Hello Hussnain, Thank you for reaching out to us.When you click on services/packages/manage package then you can see the package for each customer and there you can see how many appointments they have ... Denis Disable Google FontsClosed   Amelia   Updated October 31, 2022 at 8:42am   18 Most recent comment from Aleksandar Vuković:Sure thing, Martin, I'll check out the other ticket and get back to you there. Darren Frantz Custom FieldsClosed   Amelia   Updated October 31, 2022 at 8:25am   2 Most recent comment from Marko Davidović:Hello Darren, Thank you for reaching out to us.Yes, at this time the custom fields can not be applied to packages I'm afraid only to individual services.I'll kindly ask you to add it as a fe ... Floris Show 'services' tab in 2.0 with only 1 serviceClosed   Amelia   Updated October 31, 2022 at 7:46am   3 Most recent comment from Marko Davidović:Hello Floris, Thank you for reaching out to us.We will close this ticket per you request but If you have any more questions please open another ticket and we will gladly help you there. We wish you a ... JDuttlinger PHP VersionClosed   Amelia   Updated October 29, 2022 at 1:32pm   3 Most recent comment from Miloš Jovanović:Hi, JDuttlinger  Amelia supports PHP 8.1 and our developers have optimized it for that version, but we have done a lot of testing with different configurations of WordPress,   and generally speakin ... TONTALE Gap between the time of the chosen appointment and the scheduleClosed   Amelia   Updated October 28, 2022 at 9:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tontale, Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Fore Custom Email TemplateClosed   Amelia   Updated October 28, 2022 at 2:00pm   3 Most recent comment from Uroš Jovanović:Hello Fore,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ...