We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

frederic employee bugClosed   Amelia   Updated October 26, 2022 at 6:26am   2 Most recent comment from Marko Davidović:Hello Frederic, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Yash Kanthale What's new update ? 5.4.2 ?Closed   Amelia   Updated October 25, 2022 at 7:58pm   2 Most recent comment from Stanislav Snagovskiy:Hello Yash, Thank you for reaching out to us. Since we had a bug with updating the appointment status, we're released a new minor update today: BugFix: Fixed issue with changing the appointment s ... Caitlin E-mail notificationClosed   Amelia   Updated October 25, 2022 at 7:53pm   2 Most recent comment from Stanislav Snagovskiy:Hello Caitlin, Thank you for reaching out to us.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate t ... Tadeas PackagesClosed   Amelia   Updated October 25, 2022 at 7:43pm   8 Most recent comment from Stanislav Snagovskiy:Dear Tadeas, just to clarify the current logic in Amelia for picking/assigning employees to Service appointments from a Package; You are correct - In either case, a customer can not choose employees ... Alan PackagesClosed   Amelia   Updated October 25, 2022 at 5:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alan, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?So I will be able to reproduce it and help you.Look forward to your ... Florian Eventlist closed vs open interfaceClosed   Amelia   Updated October 25, 2022 at 2:03pm   4 Most recent comment from Marko Davidović:Hello Florian,We are glad that this helps. Unfortunately there is no other way. But you can just place several [ameliaevents tag='name'] on the same page one bellow the other and this shoul ... Ilse Package select appointments at same timeClosed   Amelia   Updated October 25, 2022 at 1:00pm   15 Most recent comment from Marko Davidović:Hello Ilse,Of course, we understand that. The resources feature should be implemented by the end of the year. Of course, we can not guarantee that but it is in development and we hope that we be able ... Natascha Vantuykom color customizationClosed   Amelia   Updated October 25, 2022 at 12:40pm   4 Most recent comment from Marko Davidović:Hello Natascha,Unfortunately, currently, these possibilities are not built-in in Amelia in the old booking forms. We are developing a new booking forme but at this time we can not guarantee that all t ... Joe Cairns Issues with Plugin Update Details in WordPRressClosed   Amelia   Updated October 25, 2022 at 11:22am   3 Most recent comment from Marko Davidović:Hello Joe,We just got the feedback from our colleagues and they have told us that the changelog for the full version cannot be seen adequately from WordPress because Amelia Lite has the same slug.  O ... Marina The "package" option is not activeClosed   Amelia   Updated October 25, 2022 at 10:31am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us. If you do not see your packages option please try to reinstal Amelia to this version that we are sending you in the attachment and also we are sending y ... Lukas Google FontClosed   Amelia   Updated October 25, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hello Lukas, Thank you for reaching out to us.You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts. You can also download the font p ... Antonio Aragón del Cid Show holidays and days off in the internal calendarClosed   Amelia   Updated October 25, 2022 at 9:45am   2 Most recent comment from Uroš Jovanović:Hello Antonio,Thank you for reaching out to us.Apologies for the additional questions, are you referring to the back-end calendar in Amelia?Looking forward to your reply. Max Bourque Plugin form not updatingClosed   Amelia   Updated October 25, 2022 at 9:07am   6 Most recent comment from Miloš Jovanović:Hi, MaxThanks for reaching out to usI can see that you found everything you need so far,but we will he bere in case if there is anything else we might assist with.Please don't hesitate to reach ... kim sweeney APOINTMENT TIMEClosed   Amelia   Updated October 25, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello kim, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Also send the URL of the page wh ... Tyler Yanta Customizing the look of the panelsClosed   Amelia   Updated October 25, 2022 at 8:10am   8 Most recent comment from Aleksandar Vuković:You're welcome, Tyler, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.